Customer Service Software for Small Business

Top Ranked Products

  114 ratings 92/100
Customer Chat
  25 ratings 91/100
Feedback Management
  1478 ratings 91/100
Support & Helpdesk
  683 ratings 91/100
Customer Chat

Customer Service Software for Small Business

It can be common for customers to feel that enterprise companies are impersonal in their customer service approach. As a result, customer service is an area that small businesses can outperform their enterprise counterparts.

Due to the time-limiting nature of small business employees being required to wear multiple hats, customer service software can be invaluable to streamline the customer support processes of small businesses.

The exact type of customer service software that small businesses need can vary based on their business model and the type of product or service provided. The two most common customer support solutions are help desk and live chat software.

Help desk solutions often provide a variety of customer service capabilities to help small businesses provide effective multi channel support. Common help desk software features can include the ability to implement a live website chat or an online phone line, automate ticket management, automatically escalate issues to the most relevant support agent, set up knowledge bases that cover common queries or issues, as well as generate reports and analytics on client satisfaction. Advanced features can also include video chat, the ability to view remote screens, file sharing, and feedback analysis.

Dedicated live chat solutions, on the other hand, are more lightweight than help desks. They focus more specifically on improving customer support by providing immediate help to customers via real-time chat and forego other more advanced help desk features that many small businesses may have no use for. As these solutions are often solely text-based, customer service agents can easily handle multiple chats at the same time. Furthermore, both customers and support agents benefit from conversation transcripts that can be kept for future reference, as well as chatbots or canned messages that can be set up to handle commonly recurring issues.

Overall, customer service software enables small businesses to save time and money on customer support, while customers also benefit from streamlined, round-the-clock support.

Expert Pick


Freshdesk 89

2478 ratings

Freshdesk is a cloud based customer support software. View Listing...

Freshdesk is a fully-fledged customer service solution that enables small businesses to offer high-level customer service on a small budget. Users can start out with a free version and flexibly scale the solution alongside business growth.

All Software Products

HelpCrunch 92

114 ratings

HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! View Listing...


UseResponse 91

25 ratings

All-in-one support suite that allows users to capture feedback, provide support from various channels, and organize their knowledge base. View Listing...


LiveAgent 91

1478 ratings

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. View Listing...

1 Award(s)

LiveChat 91

683 ratings

LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. View Listing...


ProProfs Help Desk 90

25 ratings

ProProfs Help Desk ticketing software helps agents track customer queries and requests and timely resolve them. Agents also collaborate well with its shared inbox feature. View Listing...


Hiver 90

209 ratings

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] within Gmail View Listing...


Re:amaze 90

108 ratings

Support, engage, and convert customers with Re:amaze Helpdesk and Live Chat. Work collaboratively with customers using a shared inbox for email, social, chat, and FAQ. View Listing...

90% 90

9 ratings is an online customer service and support ticket help system for businesses of all sizes. Create an instant help centre available from anywhere with View Listing...

1 Award(s)

ProProfs Knowledgebase 90

20 ratings

ProProfs Knowledgebase Software is the perfect online documentation software for managing the knowledge of employees or offering self-service help to customers. View Listing...


Vision Helpdesk 90

51 ratings

Vision Helpdesk offers customer support and IT support ticketing help desk and ITIL / ITSM service desk solution for every size business. View Listing...

1 Award(s)

HappyFox 90

142 ratings

HappyFox is B2B help desk and customer support software solution. View Listing...

1 Award(s)

Zoho SalesIQ 89

208 ratings

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. View Listing...


ProProfs Chat 89

40 ratings

ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors. View Listing...


Freshdesk 89

2478 ratings

Freshdesk is a cloud based customer support software. View Listing...

1 Award(s)

Pure Chat 89

195 ratings

Pure Chat is an easy-to-use live chat solution that can be added to your site in under 3 minutes. View Listing...


Userlike 89

217 ratings

Userlike is a live chat for web and messenger support. Connect with your customers in real-time via your website, Messenger, or Telegram and build long term relationships. View Listing...


Olark 88

289 ratings

Olark is a browser-based live chat console that enables its users to track leads, drive sales, and provide top-tier support. View Listing...


TeamSupport 88

712 ratings

TeamSupport is cloud-based customer service and help desk software for B2B software and technology companies. View Listing...

1 Award(s)

LiveHelpNow 88

162 ratings

LiveHelpNow is a web-based Customer Service software. View Listing...


Help Scout 88

186 ratings

Help Scout is a cloud-based help desk platform, used by small businesses or small teams in bigger companies to manage customer relationships. View Listing...

1 Award(s)

Intercom 88

415 ratings

Intercom is the easiest way for web and mobile businesses to see and talk to their users. View Listing...


REVE Chat 87

26 ratings

REVE Chat is a multi-channel cloud based live chat platform that enables online businesses to engage with their website visitors in real-time. View Listing...


Chatra 86

13 ratings

Chatra is a modern and simple to use live chat and messenger tool for websites and allows you to connect with your customers and increase your revenue. View Listing...


Zendesk 85

720 ratings

Zendesk is a customer service platform that brings organizations and their customers closer together. View Listing...

1 Award(s)

Teamwork Desk 84

43 ratings

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. View Listing...

Back to top