ProProfs Knowledge Base

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What is ProProfs Knowledge Base?

ProProfs Knowledgebase Software is the perfect online documentation software for managing the knowledge of employees or offering self-service help to customers.

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.



ProProfs Knowledge Base currently scores 91/100 in the Knowledge Management category. This is based on user satisfaction (91/100), press buzz (59/100), recent user trends (falling), and other relevant information on ProProfs Knowledge Base gathered from around the web.

The score for this software has improved over the past month. What is this?
www.proprofs.com
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Knowledge Management Market Radar

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ProProfs Knowledge Base Product Overview


Languages Supported: Arabic, Danish, English, French, Indonesian, German, Portuguese, Finnish, Italian, Japanese, Korean, Polish, Czech, Russian
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...

Knowledge Management Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Knowledge Management software for business. Published in December 2022.

This software type helps organizations create internal knowledge bases for company use as well as guides for customer interactions. It helps them better organize, manage and store information that is key to their business. Teams can create online documentat...

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ProProfs Knowledge Base Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Gamification
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Database
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Resource Management
  • Cloud Deployment
  • Migration to Cloud
  • Net Promoter Score
  • Software Integration
  • Multi-Source Feedback
  • Performance Appraisal
  • Health Management
  • Process Reporting
  • Workflow Management
  • Rewards & Recognition
ProProfs Knowledge Base Pricing

ProProfs Knowledge Base Pricing Plans

FREE

Free
  • 20 pages
  • 1 Authors
  • Professional Templates
  • 1 Knowledgebases, Manuals & Docs
  • Public Views

ESSENTIALS

$6.00
20 Pages/month
  • Up to 500 Pages
  • Unlimited Public Views
  • 1 Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • 1 Authors
  • Reports & Analytics
  • Help Widget
  • Basic Integrations
  • Premium Customer Support
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)

PREMIUM

$12.00
20 Pages/month
  • Unlimited pages
  • Unlimited Public Views
  • Unlimited Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • Unlimited Authors
  • Unlimited Private Sites
  • Unlimited Staff Users
  • Reports & Analytics
  • Basic Integrations
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)
  • Roles & Collaboration
  • Unlimited Groups & Teams
  • Merge Tags & Content Snippets
  • Advanced Reports & Analytics
  • Multi-Lingual Support
  • Tooltips, Lightboxes & Pop-ups
  • Conditional Content
  • Import Sites
  • Single Sourcing
  • Advanced Help Widget
  • Single-Sign-On, SAML
  • White Label
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Advanced Integrations
  • Premium Customer Support

Plans starting from: $12.00/month Credit card required: No

ProProfs Knowledge Base FAQs

What are some applications ProProfs Knowledge Base is commonly used in tandem with?

It works well with various ticketing tools, and sibling services - ProProfs Help Desk and ProProfs Chat.

Does ProProfs Knowledge Base offer multi-user capability (e.g. teams)?

Yes, you can add users and create groups, assign them roles and permissions, using ProProfs Knowledge Base.

Does ProProfs Knowledge Base offer an API?

Yes, the tool provides API integration.

What is ProProfs Knowledge Base generally used for?

It’s majorly used for reducing customer support tickets, managing business knowledge, increasing collaboration among employees, and creating a knowledge-sharing culture in an organization.

What platforms does ProProfs Knowledge Base support?

It works well on multiple devices such as mobile phones, tablets, as well as laptops, and browsers like Firefox, Safari, Internet Explorer, and Chrome.

Does ProProfs Knowledge Base integrate with any other apps?

The tool integrates seamlessly with various third-party tools like Zendesk, Freshdesk, Google Analytics, Salesforce Desk, Wufoo, Jira, Disqus, and many more live chat tools.

Who are the main user groups of ProProfs Knowledge Base?

Small companies, as well as large enterprises, can use this service.

Does ProProfs Knowledge Base offer guides, tutorials and or customer support?

It provides a comprehensive help center with how-to guides and tutorials for customer support.

ProProfs Knowledge Base Competitors ProProfs Knowledge Base Alternatives

ProProfs Knowledge Base Alternatives & Competitors

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Slite
  107 91/100
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Golden
  2 84/100
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Nuclino
Nuclino
  10 87/100
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ProProfs Knowledge Base User Reviews

Average User Rating:
4.54/5 based on 37 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated ProProfs Knowledge Base over time. It shows how existing users see ProProfs Knowledge Base with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.4/10
Arrow Left Recent Older Arrow Left
Usefulness
9.5/10
Ease of use
9.3/10
Value for money
9.5/10
Customer service
9.2/10
User profile picture

"Great features with an easy to use interface"


What do you like about ProProfs Knowledge Base?

Honestly, I couldn’t find anything to nitpick about the software as it is wonderful the way it is.

What do you dislike about ProProfs Knowledge Base?

The versatility and the flexibility that ProProfsoffers makes it a perfect fit for growing businesses like us. We initially thought of using it only for providing customer support, but due to its seamless performance, we also started using it for our internal knowledge management. Currently, we have a customer support knowledge base, an employee handbook, and internal documentation for all our teams. .

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Great features with an easy to use interface"


What do you like about ProProfs Knowledge Base?

The ease of use is the USP of this tool. It can be installed and set up without any specialized training or coding knowledge. That means even non-technical users can use the tool without any trouble.

What do you dislike about ProProfs Knowledge Base?

Honestly, I couldn’t find anything to nitpick about the software as it is wonderful the way it is.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Improved collaboration within our team"


What do you like about ProProfs Knowledge Base?

ProProfs knowledge base has given our team a shared space where all employees contribute towards building a strong information repository. It has reduced the time wasted in back and forth communication over calls and meets and has improved our productivity by leaps and bounds.

What do you dislike about ProProfs Knowledge Base?

Some aspects were initially a bit tough while setting up the tool, but our problems were promptly resolved by the very efficient technical team!

What have you been using it for and what problems did ProProfs Knowledge Base solve?

ProProfs knowledge base has been successful in improving our internal team collaboration.. With features forassignment of roles and permissions, collaborative knowledge building, and defined work structure, our time is now betterutilized.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Decreased ticket volume by 40%"


What do you like about ProProfs Knowledge Base?

ProProfs Knowledge Base is an easy-to-use tool. The best thing about it is the fact that anyone with zero technical knowledge or coding background can use the tool without hassles. The tool offers great features, useful third-party integrations, and a friendly user interface, making it perfect for customer support.

What do you dislike about ProProfs Knowledge Base?

As with any other tool, we got stuck at some places initially but the support team promptly resolved all our issues.

What have you been using it for and what problems did ProProfs Knowledge Base solve?

We resorted to using ProProfs knowledge base to address our increasing number of customer support tickets. The tickets started taking a toll on our small team of customer support representatives. But incorporating this tool has helped address the queries of our customers and reduced the volume of tickets by 40%.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Beautiful help center Templates"


What do you like about ProProfs Knowledge Base?

ProProfs Knowledge Base has a beautiful range of templates. We used one of those for our IT documentation and our work got so much easier. We got a ready-made structure with a table of contents and predefined categories. So, we didn’t have to work on that part. Setting up the documentation is not a tedious task, as we had assumed.

What do you dislike about ProProfs Knowledge Base?

We just have faced a minor issues but that was soon solved by the support teams.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Easy, Affordable, & Feature-Rich"


What do you like about ProProfs Knowledge Base?

In our experience, I haven’t come across a tool so simple yet so powerful and rich. Add to it the value for money it offers and the tool becomes an excellent solution for companies looking for a powerful tool that can fit their budget as well as expectations.

What do you dislike about ProProfs Knowledge Base?

NOTHING TO DISLIKE ABOUT THE TOOL . Its features are super amazing & easy to fit

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" Best for Customer Support"


What do you like about ProProfs Knowledge Base?

ProProfs Knowledge Base is a simple tool. What I loved about it is the fact that even those with no technical background or coding knowledge can use it. The tool has amazing features, easy to use interface, and some really helpful third-party integrations, making it one of the best tools.

What do you dislike about ProProfs Knowledge Base?

Initially, I had some minor issues using the tool, but their support team contacted me in time.

What have you been using it for and what problems did ProProfs Knowledge Base solve?

I have been using ProProfs Knowledge Base for the customer support department. The main concern for some years has been the rising number of tickets. We used to get 300 tickets on average every week, which was a nightmare for our small team of agents.
Thanks to ProProfs, we now have a customer support help center that has FAQs, troubleshooting tips, and other information customers can use to address issues on their own. The tickets have now dropped almost half, 150 to 170 a week.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Detailed reports for performance tracking"


What do you like about ProProfs Knowledge Base?

ProProfs Knowledge Base has a powerful reporting system. We were literally relieved when we came to know about its built-in analytics. The insights the tool’s reports offer are unmatched. From which articles are the best performing to which keywords do not yield accurate results, these reports give a deep analysis of the content.

What do you dislike about ProProfs Knowledge Base?

We faced a few technical glitches when we had just started using the tool. But ProProfs’ support team was quick enough to help us.

What have you been using it for and what problems did ProProfs Knowledge Base solve?

ProProfs Knowledge Base has helped us understand how customers use our self-service help center - what they like and what they don’t, which keywords they search frequently, and a lot of other things. So, now we are better able to create content that’s in sync with what our customers want. This has been a savior for us. Earlier, with no such privileges, we had wasted a lot of time creating content that customers didn’t even use. With ProProfs, there has come a significant difference in the kind of content we produce for our customers.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
Sep 09, 2021

Reply from Tim at ProProfs:

Thanks for sharing your feedback.

User profile picture

"Feature-Rich & Budget-Friendly Knowledge base"


What do you like about ProProfs Knowledge Base?

ProProfs Knowledge Base has got a wonderful mix of features, spanning across functions like authoring and designing to user management and publishing. It can be used to create any kind of documentation, knowledge base, manuals, guides, and even FAQs. Its simplicity and versatility are the two critical aspects that give it an edge over other similar tools.

What do you dislike about ProProfs Knowledge Base?

Nothing specific. Using it has been quite seamless for our entire team. Except the co-editing feature is missing.

What have you been using it for and what problems did ProProfs Knowledge Base solve?

We used it to build product manuals for our customers. We have a wide range of electronic products. We could have given paper manuals to our customers but this time we wanted to do something different and effective.
With ProProfs, we were able to create online product manuals, which our customers can access to solve their problems right away. This has greatly reduced the customer support tickets and streamlined our entire support process.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
Feb 26, 2021

Reply from Tim at ProProfs:

Thanks for Sharing your views.

User profile picture

"Excellent tool for creating FAQs"


What do you like about ProProfs Knowledge Base?

We could use the tool despite not being well-versed with programming languages. That was the best part. Various other tools that we considered before ProProfs required coding knowledge. Using it is very easy, and that’s precisely why our support team created an FAQ section for our website in just a few days. Besides that, there are multiple features that were of huge help to us. Its online editor, reporting and security system, collaboration options, and many more, enabled us to create a comprehensive FAQ section for our website.

What do you dislike about ProProfs Knowledge Base?

There were some minor technical issues in the beginning which we handled our own

What have you been using it for and what problems did ProProfs Knowledge Base solve?

We mainly wanted to build an FAQ section on our website. We didn’t want it to be like any regular FAQs, but something that was more structured and provided detailed information to our customers. With ProProfs Knowledge Base, building FAQs was a no-brainer. We already had a lot of information. We imported it right into the document, converted it into the question-answer format, and our FAQ section was ready in a few days.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
Sep 09, 2021

Reply from Tim at ProProfs:

Thanks for Sharing your feedback.

User profile picture

"A great tool for training employees"


What do you like about ProProfs Knowledge Base?

ProProfs Knowledge Base is perfect for creating training documentation. It has stellar features that allowed us to write, edit, and customize the document with ease. The tool helped us create a searchable training document that our employees use to enhance their knowledge, and train themselves to get better at what they do.

What do you dislike about ProProfs Knowledge Base?

We strongly feel the tool’s trial period should be revised to 30 days. That way, users will get more time to explore the tool.

What have you been using it for and what problems did ProProfs Knowledge Base solve?

We wanted to build a training platform that our employees working across cities can use to train themselves on a variety of subjects. Organizing offline training sessions is time-consuming, and moreover, it’s not possible in the current situation. ProProfs helped us in this endeavor to a great extent. We now have company-wide documentation that our workforce uses every day to access information, collaborate with peers, and even to share their knowledge and experiences.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
Sep 09, 2021

Reply from Tim at ProProfs:

Thanks for Sharing your views.

User profile picture

"Wonderful experience"


What do you like about ProProfs Knowledge Base?

It’s an awesome tool. I could easily create an enterprise wiki, with ProProfs Knowledge Base. Writing content, uploading files, videos, images and even branding the knowledge base is very simple with the various features it provides.

What do you dislike about ProProfs Knowledge Base?

Its free trial period of 15 days. To get a detailed picture of the product, the trial period should at least be of 20 to 25 days

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Perfect software for creating a corporate wiki"

// Java Software Engineer at J.B. Hunt Transport, Inc.

What do you like about ProProfs Knowledge Base?

The software helped me create a corporate wiki for my business, which I was desperately in need of, as I wanted a common platform that comprises of all company-related information and can be accessible by everyone. My employees can access the wiki even on their mobile phones and stay updated on the latest happenings.

What do you dislike about ProProfs Knowledge Base?

I am not very satisfied with its cost. It should be lesser.............................................

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
Sep 09, 2021

Reply from Tim at ProProfs:

Thanks for sharing your feedback.

User profile picture

"Perfect for online documentation"

// Student Assistant at MB

What do you like about ProProfs Knowledge Base?

I was literally struggling with creating a technical documentation for my customers, as I wanted to keep it online so that they can solve queries on their own. ProProfs Knowledge Base software has been a real help. It helped me create a technical documentation that can be accessed by my customers anytime and because of this customer complaints have dropped to a great extent.

What do you dislike about ProProfs Knowledge Base?

As of now, I am satisfied with the results I have received so far as customer tickets have reduced considerably.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Wonderful experience"

// Specialist Sales at ADT

What do you like about ProProfs Knowledge Base?

ProProfs knowledge base helped me create an internal wiki, which is of immense help for my employees. It has got some amazing features like for example, I could design the wiki using various themes and designs. Plus, another interesting feature is that the software integrates well with other tools like Zendesk, Google Analytics etc., which are again highly helpful as they provide added advantage.

What do you dislike about ProProfs Knowledge Base?

Not very happy with the cost of the product and the trial period of just 15 days is quite less.

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
4/5
Customer service
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