Salesforce Service Cloud is an online customer service and support ticket help system for businesses of all sizes. Create an instant help centre available from anywhere.
Grow your business, not your support queue.
Salesforce Service Cloud is an online customer support application that offers everything fast-growing businesses need to provide great customer service.
Salesforce Service Cloud allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.
With Salesforce Service Cloud, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Salesforce Service Cloud currently scores 87/100 in the Support & Helpdesk category. This is based on user satisfaction (86/100), press buzz (45/100), recent user trends (falling), and other relevant information on Salesforce Service Cloud gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.
Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.
Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.
Help customers to help themselves with a self-service site built through Desk.com
The sentiment map shows a snapshot of how Crozdesk users have rated Salesforce Service Cloud over time. It shows how existing users see Salesforce Service Cloud with regards to its usefulness, ease of use, value for money and customer service.
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We have been using service cloud of SFDC since last 3 years and I personally using it since last 5 years as sales, marketing and service cloud but as a support person I have been mostly using service cloud and it has been proved that Salesforce Service Cloud is one of the best tool to serve customers.
Little difficult to understand compare to sales clould and marketing cloud but once you start to use it, you will be fimiliar soon. Nothing here to dislike here.
We have been using service clould for customer support and especially we have been using, email to case function here, as we have been using salesforce sales clould as well so it's very helpful to manage leads, contacts and account information at one stage.
It enables us to provide personalized support to our clients as we are always up to date with customer data that Desk.com collects from various places including our application, website and social media sites, and it stores the data securely. It was very easy to set it up as we had live support from the vendor. It also allows us to channel every enquiry to the right help team in various departments so that each customer should get the best service in shortest time possible. It integrates with so many different tools to make sure that we have a seamless experience in terms of accessibility of client data by everyone in our organization.
Sharing of responsibilities among agents is not available in this tool and it sometimes leads to collision of tasks. Apart from that the tool works very well without challenges.
It helps us to manage clients by building our own support desk which is simple set up, easy to manage and it collects all necessary data from various sources to one place where everyone working in our organization can have access to.
Desk.com is a customer service engine for customer service professionals in small and medium businesses, offering a range of integrations with other services such as CRM, error tracking, e-commerce and more. The main integrations for Desk.com include Salesforce, MailChimp, CampFire and TalkDesk, it also offers REST API to integrate its own applications and compatible Devices.
everything seems very good to me but if I must say that the company can also improve its customer service, and the Salesforce integration also needs some adjustments, they are small errors that they have but it can be fixed very easy it is a good software and it should work much better customer service because it gives more and better security and reliability.
We use it for all support interactions, and direct support requests to support members and track all interactions so that each customer detects problems with our support team.
