Userlike

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What is Userlike?

Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.

Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Your customers could be anywhere. Whether they're browsing from their computer, relaxing on the sofa with their tablet or sitting on the bus with their smartphone – Userlike guarantees an ideal live chat experience on all devices.

  • Connect your chatbot and automate the repetitive parts of your customer interactions.
  • Keep your and your customers’ data safe with a 100% GDPR-compliant communication solution hosted in Germany.
  • Customize the chat to your corporate identity and business logic.
  • Integrate with your favorite business tools, like Slack, Pipedrive, Help Scout and MailChimp.

Benefits of Userlike

  • Generate leads like never before. Your most valuable leads are the people who already reach out to you. Userlike is a messaging CRM for capturing leads and following up naturally.
  • Raise your conversion rates. A case study with Virgin Airlines showed a 3.5 times higher conversion rate as well as a 15% higher average order value for customers who chatted compared to those who didn't.
  • Raise customer satisfaction and create loyal customers. Live chat is the preferred contact channel for 66% of online shoppers who want to ask about the products they are interested in buying.

Thousands of companies rely on Userlike to message their customers. From small and mid-sized companies to market leaders like Lufthansa, BMW Porsche and many more. Start chatting today with our forever free plan.



Userlike currently scores 89/100 in the Customer Chat category. This is based on user satisfaction (88/100), press buzz (48/100), recent user trends (falling), and other relevant information on Userlike gathered from around the web.

The score for this software has declined over the past month. What is this?
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Userlike Review

Editors' Review by the Customer Chat Software Review Team

Userlike is a cloud-based live chat solution designed to help businesses win and nurture customers across multiple messaging channels. It can be integrated with existing websites and social platforms.

When seamlessly integrated with business websites and social media platforms, the live chat software enables real-time communication between the company’s sales and/or support agents and the customers. Userlike provides a variety of customization options that give businesses and organizations the ability to easily match the looks, feel and the logic of the live chat box to their website’s overall design and esthetics.

Userlike is marketed as an advanced live chat platform for both website and mobile support. The software is designed to be compatible with any device, so your team can address customer queries regardless of where they are or what device they’re using. This feature-rich live chat application offers an optimal experience for users, whether they’re using their desktop/laptop computers, tablets or their smartphones.

Userlike’s highly intuitive design delivers a fun and exciting working experience for both the support team/agents as well as the customers. It provides customers a chat window that is optimized for different types of devices, screen resolutions and sizes. The software’s chat window is specifically optimized for mobile and WhatsApp Connect, since most people nowadays use their smartphones and tablets when surfing the web and communicating online.

In addition to business websites and social media platforms, Userlike is also specifically tailored to integrate with existing ecommerce technology and is ideal for retail businesses that operate in various ecommerce platforms to sell their products and/or services. The cloud-based live chat software has a free trial version that interested parties can use to get started, or at the very least, try out the product to see how it can facilitate their retail operation and customer support requirements.

Userlike is an easy platform to use. It facilitates customer communication for your company’s sales agents, managers, support staff as well as your customers. The software is compliant with all the latest EU privacy standards and regulations, including the general data protection regulation or GDPR.

The most recent addition to the live chat software’s feature set is the chatbot tool. It’s an advanced chat responder that helps manage all your chat requests. It is capable of answering frequently asked questions (FAQs) at rapid-fire pace. A human agent can take over the conversation at any time whenever they available. Chatbots are the perfect solution for addressing customer queries outside of normal work hours.

Userlike Features

One of the many good things about implementing Userlike is that it is equipped with features that are useful to all types of businesses. It’s not packed with unnecessary tools that merely add useless weight to the platform to make it seem feature-rich than it actually is. The developers of this live chat solution are committed to delivering a platform with features that are not only unique, but also come with a purpose. The following are some of the core features of Userlike that a lot of business users will find some value in:

Customizable design

Userlike is equipped with the tools you need to fully customize your chat solution, including your live chat window, to match your branding from the color schemes to the overall design and esthetics. This will give leads as well as your existing customers a truly branded experience. They take one look at your chat window and they will immediately know that they’re communicating with one of your sales or support agents.

Operator grouping function

Userlike gives your customers and end users the ability to select which department or team they wish to communicate with, all with just one click of a button. For instance, customers can talk to the marketing/sales department directly if they have some sales-related queries that they need answered or they can contact the technical support team if they need help resolving a technical issue with one of your products. You may even set up the chat tool so your users will see how quickly each team or department can respond.

Operator specialty/skills classification

With Userlike, businesses can organize their support teams and agents based on their skills or expertise to help streamline the customer communication process. You are able to assign each of your reps/agents a “specialty,” allowing the system to automatically connect the customer with a specific query or issue to the appropriate support staff who can address whatever problem or question they have. This approach makes it easier and more efficient to provide the best quality support to different customers with varying concerns and needs.

Button integration functionality

Userlike features an all-inclusive button integration solution that enables you to easily incorporate the live chat service across all your pages and various other channels. This means that wherever the customer is within your website or whatever social platform they’re using that your company has an account in, they easily connect and communicate with your support team with a simple click of the button that you have placed there thanks to this Userlike feature.

Context forwarding capability

Userlike has the capability to automatically forward all chat data to the next agent or support staff that the customer speaks with. This gives the agent or rep the opportunity to review what has been previously discussed, which issues have been covered and what kind of solutions have been offered by the other agent. This function also helps ensure the customer doesn’t have to repeat themselves every single time they talk to a new support agent, which can be very inconvenient for any client.

Userlike Review

Userlike Benefits

The following are some of the benefits that Userlike can offer its users:

Seamlessly integrate with existing workflows

Userlike is a live chat solution that can seamlessly integrate with existing third-party business applications. It offers an Open API for more advanced setups as well as a broad range of CRM integrations for small to midsize businesses and organizations. The software lets you integrate with a bunch of other systems so your support teams, reps and agents will be able to obtain all the information they need to deliver a more personalized customer service. The cloud-based solution also allows you to capture chat transcripts and offline messages for your CRM.

Great flexibility and scalability

Userlike is designed to be as flexible and scalable as possible. It can serve small businesses and startups, as well as midsize companies and large multinational enterprises that employ hundreds of personnel across different locations. In fact, Userlike is implemented by a number of the fastest growing companies and brands around the world. This cloud-based live chat platform can effortlessly scale up or down to meet the unique demands and requirements of individual businesses, especially when web traffic and the need for support personnel increases.

Highly customizable

Userlike provides a variety of customization options. It allows you to design and create your own chat buttons as well as modify the chat window to suit your branding and the look and feel of your website design. You may also tailor your chat service so you can proactively invite website visitors to engage and chat with your reps, acquire feedback ratings from them about your service and leverage it to grow your brand’s social media following.

Easy to use

The success and adoptability of any software solution boils down to ease of use, doesn’t it? This particular live chat solution is designed with the idea of ensuring customers and agents alike can use the tool in a hassle-free manner. In fact, you can get started with this tool within mere minutes, no special training or orientation necessary. All you have to do is copy and paste the unique code into your website or social media page and you can start chatting with customers and leads in no time. You don’t have to install any software or write your own code.

Userlike Pricing

Userlike is available for free with a simple chat setup and a limited feature set. A 14-day free trial for all premium features is available with no credit card required. There are three premium subscription plans available (Team, Corporate, Business) with three billing options (monthly, annually, biennially). For the purposes of this review, we will only be citing the annual billing prices. You can visit the vendor website to get more detailed information about their pricing.

The Team plan costs $90/month and it’s good for up to four seats, four widgets and one channel. The Corporate package is priced at $290/month with up to 10 seats and widgets and three channels. The Business plan starts at $720/month and it comes with 20 seats, 20 widgets and five channels. An enterprise solution is also available with quote-based pricing. You can request a demo by contacting the vendor directly.

Conclusion

Userlike is a user-friendly and intuitive live chat solution, for both the support team and the customer or website visitor. It has a smooth onboarding process, the implementation is relatively straightforward and the navigation is clean and a joy to experience. The cloud-based chat solution also has great flexibility and scalability. The free version of the app and the 14-day free trial of the premium features are a great way to size up the product and see how it can impact your operation.

Customer Chat Market Radar

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Userlike Product Overview

  • Business tool integrations

  • Mobile optimized

  • Chatbots

  • Analytics

  • Chat window customization

  • Canned responses

  • Operator groups

  • Facebook Messenger & Telegram support

  • Proactive chat invitations


Languages Supported: English, German, French, Spanish, Portuguese, Italian, Dutch

Customer Chat Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in December 2021.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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Userlike Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Userlike Pricing

Userlike Pricing Plans

Free

Free
  • 1 Operator
  • 1 Widget
  • unlimited chats

Team

$29.00
1 user(s) / month
  • 3 Operators
  • 3 Widgets
  • Chat Butler
  • unlimited hisotry
  • integrations
  • basic customization

Corporate

$99.00
1 user(s) / month
  • 5 Operators
  • 5 Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

$299.00
1 user(s) / month
  • 10 Operators
  • 10 Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

Custom
1 user(s) / month
  • unlimited Operators
  • unlimited Widgets
  • unlimited Organizations
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 support
  • Enterprise Agreements

Plans starting from: $0.00/month Credit card required: No

Userlike FAQs

Does Userlike integrate with any other apps?

Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
* Pipedrive
* Cloudflare
* WordPress
* Slack

Does Userlike offer guides, tutorials and or customer support?

We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

Does Userlike offer an API?

Yes

Does Userlike offer multi-user capability (e.g. teams)?

Yes

Userlike User Reviews

Average User Rating:
4.42/5 based on 418 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Userlike over time. It shows how existing users see Userlike with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.0/10
Arrow Left Recent Older Arrow Left
Usefulness
9.2/10
Ease of use
9.2/10
Value for money
8.8/10
Customer service
8.8/10
User profile picture

"It has helped me to improve the attention of my clients when they enter my website"


What do you like about Userlike?

It allows me to install a chat on our website so that users can communicate in a much more direct and personalized way with us, and that we can also respond to them immediately and not have to wait so long to receive a response in their mail, the chat as such in terms of use is quite good, and personally it has helped us to improve the way we serve the user and we clarify all the services offered, their customer service team is quite fast when it comes to solving Any problem that arises while using the application, another thing that I think is a great plus is the fact that Userlike allows us to migrate from the website chat to popular messaging applications such as WhatsApp or Telegram to continue communicating with the client in a much more personalized and comfortable way for them. It has helped me to improve the attention of my clients when they enter my website, for example I previously had a contact form where they could leave me their doubts and concerns and when the notification came to my email I would respond to them In the same way, sending them the requested information, now thanks to the chat we can talk in a more direct way and especially in real time, which allows me to clarify everything that my professional services include and that the client can consult all their doubts and concerns. before hiring my services without having to arrange a meeting in person for it.

What do you dislike about Userlike?

Everything about Userlike seems practical, efficient, professional and above all very useful. I am quite pleased with the performance of this website

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
3/5
Customer service
User profile picture

"Best B2C Chatsystem for German websites"


What do you like about Userlike?

We like the easy customization and integration. It´s easy to use and gives great opportunities to get in contact with potential clients.

What do you dislike about Userlike?

I think the pricing model is not so perfect for small companies, that have only a few contacts per month but want to use the light crm features.

What have you been using it for and what problems did Userlike solve?

We offer userlike for our agency clients. And they are very happy with Userlike.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"strong livechat tool"


What do you like about Userlike?

its surface is very intuitive, easy to understand and to use. It is a good tool to get first experience with livechat and scale later on. As they have full integration of all messengers it will be even more powerful.

What do you dislike about Userlike?

it is a cool chat-only tool; it lacks any community features such as guuru.com has to activate and enable a great community also for real 24/7 customer advise.

4/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Very comprehensive and innovative tool"


What do you like about Userlike?

The program offers a lot of innovative features and is easy to use. Customer contact can be greatly simplified with Userlike. In today's world, you have to be able to respond quickly to inquiries, but Userlike is the ideal solution.

What do you dislike about Userlike?

I did not find any negative points, the program offers everything you need in one package

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Very solid chat solution"


What do you like about Userlike?

Userlike is a software product based on very sound concepts. Onboarding is fairly easy both for chat agents and website users. It does exactly what it says, and we have gained value from it immediately. The chat panel is well-structured. Notifications work just fine on Chrome.

What do you dislike about Userlike?

The fact that full customization is not granted in the lower paid plans. I believe that color customization should be granted to paying customers. The same can be said about basic analytics.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
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