Best Contact Center Management Software in 2018

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use contact center management software for case management, feedback management, omni-channel communications, and field service. Inbound call centers often use this product for call monitoring, skills-based routing, and historical reporting. 


Five9 79


Five9 is a cloud-based contact center management platform. More Information...


CrazyCall 69


CrazyCall helps contact centers and sales teams boost performance of their outbound and inbound projects. More Information...


InContact 65


NICE inContact is a SaaS-based call center software based on innovative multi-channel technology. More Information...


VICIdial 52


VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat. More Information...


Salesflare 85


Salesflare is the intelligent sales CRM that fills itself out so you don't have to. It thinks for you so you can focus on thinking for your customers. More Information...

Aspect Via

Aspect Via 76


Aspect Via Customer Engagement Center is a cloud-based contact center software solution. More Information...


Freshcaller 75


Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business with Freshcaller. More Information...


Hydra 42


The WebRTC ACD without physical infrastructures. Accessible via any device (PC, tablet or mobile). Work from the office, home or anywhere in the world. More Information...


Velaro 75


Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

bpm'online service

bpm'online service 74


Intelligent service management platform to accelerate service delivery and customer delight. More Information...


SentiOne 74


SentiOne is a social listening and online reputation management platform that helps monitor, analyse and react to whatever is happening online. More Information...

Nectar Desk

Nectar Desk 39


Nectar Desk is a provider of call center software solutions for a wide variety of industries. More Information...


contactSPACE 36


contactSPACE provides Cloud Contact Centre Technology that helps improve customer conversations, increase productivity and visibility More Information...


PhoneBurner 67


PhoneBurner is a Power Dialer and Sales Acceleration platform for sales reps and sales teams that dramatically increases outbound sales productivity and effectiveness. More Information...

Teamgate CRM

Teamgate CRM 66


Teamgate is an inbound sales CRM for startups and SMBs to connect, research, present and close more sales. It’s a full-stack solution to accommodate a complete sales process. More Information...


eGain 57


eGain provides cloud, hosting, and on-site customer interaction software for sales and service. More Information...

DG Card

DG Card 23


DG Card is a true virtual business card that replaces the need for relying on the old fashioned paper cards! All of your contacts are grouped for quick and easy retrieval. More Information...


Dialer360 40


Dialer360 is a top Call Center Solution Provider with full Omni-Channel capabilities. Communicate with your customers using Email, Chat, Voice, Sms and Social Media. More Information...


Pobuca 38


Control your contacts while improving collaboration/productivity. Use Pobuca to store contact info of your organization connections & facilitate communication on any device. More Information...


Contactous 30


Contactous captures accurate contact data​ from business cards, makes it accessible ​across the organization and transfers it to ​Salesforce, Zoho and and Microsoft 365 CRM More Information...


Coztel 26


World's leading Cloud based call center software company for every size of business sizes. More Information...


Statapile 23


StataPile is an artificial intelligence platform that automates quality assurance and scores every call with a higher than 92% accuracy rate. More Information...

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