Best Contact Center Management Software in 2018

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use contact center management software for case management, feedback management, omni-channel communications, and field service. Inbound call centers often use this product for call monitoring, skills-based routing, and historical reporting. 


bpm'online service

bpm'online service 76

(2)

Intelligent service management platform to accelerate service delivery and customer delight. More Information...

VICIdial

VICIdial 48

(1)

VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat. More Information...

contactSPACE

contactSPACE 46

(0)

contactSPACE provides Cloud Contact Centre Technology that helps improve customer conversations, increase productivity and visibility More Information...

CrazyCall

CrazyCall 46

(6)

CrazyCall helps contact centers and sales teams boost performance of their outbound and inbound projects. More Information...

Nectar Desk

Nectar Desk 32

(1)

Nectar Desk is a provider of call center software solutions for a wide variety of industries. More Information...

DG Card

DG Card 21

(2)

DG Card is a true virtual business card that replaces the need for relying on the old fashioned paper cards! All of your contacts are grouped for quick and easy retrieval. More Information...

Salesflare

Salesflare 84

(65)

Salesflare is the intelligent sales CRM that fills itself out so you don't have to. It thinks for you so you can focus on thinking for your customers. More Information...

Velaro

Velaro 82

(16)

Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

SentiOne

SentiOne 76

(8)

SentiOne is a social listening and online reputation management platform that helps monitor, analyse and react to whatever is happening online. More Information...

Freshcaller

Freshcaller 74

(0)

Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business with Freshcaller. More Information...

PhoneBurner

PhoneBurner 74

(4)

PhoneBurner is a Power Dialer and Sales Acceleration platform for sales reps and sales teams that dramatically increases outbound sales productivity and effectiveness. More Information...

Teamgate CRM

Teamgate CRM 65

(2)

Teamgate is an inbound sales CRM for startups and SMBs to connect, research, present and close more sales. It’s a full-stack solution to accommodate a complete sales process. More Information...

Pobuca

Pobuca 46

(4)

Control your contacts while improving collaboration/productivity. Use Pobuca to store contact info of your organization connections & facilitate communication on any device. More Information...

Dialer360

Dialer360 34

(0)

Dialer360 is a top Call Center Solution Provider with full Omni-Channel capabilities. Communicate with your customers using Email, Chat, Voice, Sms and Social Media. More Information...

Coztel

Coztel 29

(0)

World's leading Cloud based call center software company for every size of business sizes. More Information...

Statapile

Statapile 27

(0)

StataPile is an artificial intelligence platform that automates quality assurance and scores every call with a higher than 92% accuracy rate. More Information...

Contactous

Contactous 27

(0)

Contactous captures accurate contact data​ from business cards, makes it accessible ​across the organization and transfers it to ​Salesforce, Zoho and and Microsoft 365 CRM More Information...

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