Telephony Software

Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses solutions that will enable you to perform these tasks and conduct communication with clients, customers and co-workers.  Read the full software guide...

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What is Telephony Software?

Telephony software is used by businesses to help them streamline and enhance the process of performing sales, creating leads, conducting marketing, and providing customer services. As such, these solutions enable users to easily conduct communication with customers, clients, and co-workers.

Common features of telephony software include click-to-dial, auto-dialing, caller authentication, screen pops, interactive voice response (IVR), call logging, call disposition, and call recording.

To enable telephony solutions to improve business processes, they are often integrated with other systems such as with a CRM. These integrations enhance both of the respective software solutions by providing automatic data transfer of information such as contact details and interaction history, which can significantly help call agents for their handling of conversations. As a result of this reliance on integration, it is certainly worth checking whether a particular solution will be compatible with the existing software being utilized by a business.

Overall, businesses employing telephony software can provide a more personalized service, enhance employee coordination and collaboration, and achieve faster workflows.

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Common Features of Telephony

API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Call Disposition Track the result of calls within call center software.
Call Recording Record telephone calls and other audio sources.
Call Tracking Track which of your online and offline marketing efforts are successfully generating calls.
Click-to-Dial Dial telephone numbers with one click.
Custom Data Forms Create custom forms to collect data and feed it into the database.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Scheduling Schedule tasks, resources, appointments, payments, communications, etc.

Latest User Reviews of Telephony Products

Kristián Fečik
27 Nov 2019
"Best VOIP tool on market"

I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I like when things go smoothly and this w...

Gerald McKenna
15 Dec 2019
"GoToMeeting is Software designed to run on..."

GoToMeeting is the excellent choice in video calls and audio acceptance in fitness. Through this platform it has been possible to m...

Senna Leighton
22 Mar 2020
"Dreadful, criminal service"

I loved being lied to by the Ringover team for 3 months, and I loved the rude staff.

Abby Sandbach
29 Jul 2020
"Fastest Implementation Ever!"

I was amazed at how quickly I could install the platform, set up users, and integrate everything to Hubspot. It took less than 10 mi...

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