Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses solutions that will enable you to perform these tasks and conduct communication with clients, customers and co-workers. Read the full software guide...
Telephony software is used by businesses to help them streamline and enhance the process of performing sales, creating leads, conducting marketing, and providing customer services. As such, these solutions enable users to easily conduct communication with customers, clients, and co-workers.
Common features of telephony software include click-to-dial, auto-dialing, caller authentication, screen pops, interactive voice response (IVR), call logging, call disposition, and call recording.
To enable telephony solutions to improve business processes, they are often integrated with other systems such as with a CRM. These integrations enhance both of the respective software solutions by providing automatic data transfer of information such as contact details and interaction history, which can significantly help call agents for their handling of conversations. As a result of this reliance on integration, it is certainly worth checking whether a particular solution will be compatible with the existing software being utilized by a business.
Overall, businesses employing telephony software can provide a more personalized service, enhance employee coordination and collaboration, and achieve faster workflows.
|API||Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.|
|Call Disposition||Track the result of calls within call center software.|
|Call Recording||Record telephone calls and other audio sources.|
|Call Tracking||Track which of your online and offline marketing efforts are successfully generating calls.|
|Click-to-Dial||Dial telephone numbers with one click.|
|Custom Data Forms||Create custom forms to collect data and feed it into the database.|
|External Integrations||Integrations with other software products or platforms to improve efficiency and compatibility across systems.|
|Multi-User||Supports more than just one user account and generally allows for collaboration with colleagues.|
|Notifications||Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.|
|Scheduling||Schedule tasks, resources, appointments, payments, communications, etc.|
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