Best Customer Service Software in 2018

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the right solution for you. In general, customer service software helps keep track of customer requests, automate certain customer support tasks, generate reports, route the right request to the right person, collate customer information in one place and prioritize customer requests. Some products are specifically designed to manage customer interactions on social media platforms, while others come with advanced features, such as, the ability to schedule emergency services and integrate with other programs. 


Livestorm 85


Livestorm is an all-in-one web-based webinar solution. We help companies scale their product demonstration and customer training. More Information...

Really Simple Systems

Really Simple Systems 82


Designed specifically for small and medium sized business, Really Simple Systems is an easy to use online CRM for sales, support and marketing. More Information...


BugReplay 36


BugReplay records your browser screen, network traffic, JavaScript log & environmental data, reproducing everything a developer needs to diagnose & fix web application bugs. More Information...


DailyStory 27


DailyStory is a marketing attribution platform for small businesses to better understand where, how and when they acquired new customers. More Information...


Gainsight 84


Gainsight is a customer service and customer intelligence web-based software. More Information...


HelpWire 78


HelpWire is a unique remote support solution allows diagnosing and maintaining USB and COM port devices remotely. More Information...


Smartsupp 75


Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do. More Information...


Qubit 70


Qubit is online digital experience and customer personalization platform. More Information...


MaestroQA 67


Maestro is customer service quality assurance software. More Information...


Toky 65


Receive calls from your website, social profiles and regular phones, all in one place. More Information...


LiveChat 92


LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...

Help Scout

Help Scout 91


Help Scout is a cloud-based help desk platform, used by small businesses or small teams in bigger companies to manage customer relationships. More Information...


Freshdesk 90


Freshdesk is a cloud based customer support software. More Information...


ServiceTrade 88


ServiceTrade provides customer service applications to commercial service contractors. Our mobile and web application enables an amazing customer experience. More Information... 86

(41) offers a simple and extensive online booking system that works for all companies which accept appointments. More Information...


Agorapulse 85


Agorapulse allows you to manage Facebook pages, Instagram and Twitter accounts as well as LinkedIn personal profiles and company pages and Google+ company pages. More Information...

Zoho SalesIQ

Zoho SalesIQ 84


Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. More Information...


ManageEngine 84


ManageEngine ServiceDesk Help Desk and Asset Management Software, allowing its users to manage IT in the most effective way. More Information...

Comm100 Live Chat

Comm100 Live Chat 80


Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most. More Information...


MindTouch 80


MindTouch is a customer engagement and product knowledge management platform. More Information...


Five9 79


Five9 is a cloud-based contact center management platform. More Information...


Velaro 75


Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...


Freshchat 75


Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. More Information...

bpm'online service

bpm'online service 74


Intelligent service management platform to accelerate service delivery and customer delight. More Information...

Help On Click

Help On Click 74


HelpOnClick Live Chat software is a cost-effective solution for SMBs that allows real-time communication with your website visitors. More Information...


MessageBird 74


MessageBird is a cloud communications platform that connects +15k enterprises to their global customers via the fastest, most reliable SMS, Voice & Chat APIs in the world. More Information... 73

(7) is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere. More Information...


Natero 73


Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value. More Information...


Sellsy 71


Sellsy is the all-in-one solution to manage every facet of your sales business. It generates leads, manages payments, preserves customers, and much more. More Information...

Contus Dart

Contus Dart 69


Contus Dart is an on demand delivery tracking app software. The app is destined to make business easier, deliveries smoother & customers happier through real-time information More Information...


Tagove 68


Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information...


WhosOn 67


WhosOn is live chat software to track, chat and engage customers. More Information...


Synthetix 33


A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms More Information...


CheckMarket 65


CheckMarket is a cloud-based survey software solution. We're not just a survey tool. What sets us apart are our enterprise features and wide range of professional services. More Information...


AyaNova 32


Manage your dispatching, preventive maintenance, scheduling, customer and equipment service history with AyaNova's LAN and/or remote access service mgmt software More Information...


1CRM 65


1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost-effective CRM solution on the market. More Information...


InContact 65


NICE inContact is a SaaS-based call center software based on innovative multi-channel technology. More Information...


BookedIN 64


Calm your appointment scheduling chaos and get control of your busy day. More Information...


Amity 64


From chaos to customer success, Amity's Customer Success Software helps you understand which customers need your attention and why. More Information...

Vision Helpdesk

Vision Helpdesk 63


Vision Helpdesk offers customer support and IT support ticketing help desk and ITIL / ITSM service desk solution for every size business. More Information...


Snapsolv 27


Omni-channel messaging for customer support. More Information...

Magentrix PRM

Magentrix PRM 59


Partner Relationship Management (PRM) solution extends Salesforce CRM for channel partners to onboard, register leads, manage opportunities, access resources and training. More Information...


Satismeter 58


Satismeter is an in-app customer feedback service that collects NPS data based on specific usage patterns. More Information...


BotEngine 57


BotEngine is a chatbot platform for building and deploying bots for business More Information...


DataKnowl 23


DataKnowl is an on-line cloud-based omni-channel platform designed for optimization and automation of Customer Service and Engagement. Free plan available. More Information...


FieldEdge 55


FieldEdge is a cloud-based Field Service Management and Customer Management software. More Information...

ScreenMeet Support

ScreenMeet Support 54


Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android). More Information...


Engati 54


Engati is a chatbot platform to build bots in minutes without programming. Build once and publish across 8 major platforms - FB messenger, kik, telegram, website, etc. More Information...

Faveo Helpdesk

Faveo Helpdesk 53


Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. More Information...


Coresystems 53


Coresystems is a field service and customer support management platform. More Information...


VICIdial 52


VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat. More Information...


Deskun 50


Deskun is a multichannel helpdesk system inside Gmail. It allows combining various channels such as email, live chat, Facebook, WhatsApp, Twitter, within a single interface More Information...


Data2CRM.Migration 50


Data2CRM.Migration enables you to migrate data across various CRMs accurately and securely. Modules & Users Mapping, Free Demo & Custom Migration are included. More Information...

Maxpanda CMMS

Maxpanda CMMS 50


Maxpanda CMMS is a fully responsive Mobile Maintenance Management software - simple to learn yet powerful use. More Information...

Kapture CRM

Kapture CRM 45


Kapture CRM software is a fully customizable mobile CRM app which transforms your business workflow into automation. We also provide a 30-day free trial of CRM Software. More Information...

Retently NPS

Retently NPS 45


Retently is a customer success platform for subscription businesses. More Information...


Pypestream 41


Digitally transform and automate customer experience using AI, resulting in cost reduction, accelerated customer acquisition, and improved customer satisfaction and loyalty. More Information...


Dialer360 40


Dialer360 is a top Call Center Solution Provider with full Omni-Channel capabilities. Communicate with your customers using Email, Chat, Voice, Sms and Social Media. More Information...

Nectar Desk

Nectar Desk 39


Nectar Desk is a provider of call center software solutions for a wide variety of industries. More Information...


Abhisi 38


Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...

Quantum Metric

Quantum Metric 37


Quantum Metric simplifies discovery of digital customer struggle, helping enterprises identify and prioritize customer experience improvements. More Information...


Cugic 32


Cugic is a renowned brand when it comes to chat software integration. Now also offering video calls. More Information...


Custify 32


We provide a Customer Success Solution tailored for SaaS businesses. More Information...


Saleswah 28


Saleswah CRM enables sales, marketing, and service teams to work in concert to nurture business relationships. Works best for selling products and services to other businesses. More Information...


Helpsumo 26


Helpsumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services More Information...


AsisteClick 26


A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. More Information...


appVuze 26


Help desk software that helps mobile app users stay productive. appVuze is designed to minimize frustration - for both the help desk agent and the mobile app user. More Information...


ChatrHub 26


Chatr is an artificially intelligent live chat and text software. More Information...


GetInChat 26


GetInChat enables live chat conversation between you and visitors of your site. Impress customers and increase their loyalty, before they leave your site. More Information...


Oplift 26


Oplift is an award winning employee engagement tool which was designed to improve customer experience. Giving staff the tools they need to deliver the best service possible. More Information...

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