Customer Service Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Service

#CustomerServiceSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Service Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Customer Service Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
ProProfs Help Desk 94/100 6/10
2
Issuetrak 93/100 4/10
3
LiveChat 93/100 6/10
4
Freshdesk 92/100 7/10
5
HelpCrunch 92/100 4/10
6
Zoho Desk 92/100 7/10
7
Statuspage 91/100 5/10
8
TeamSupport 91/100 4/10
9
Freshservice 90/100 5/10
10
LiveAgent 90/100 4/10
11
Vision Helpdesk 89/100 4/10
12
Userlike 88/100 5/10
13
Zendesk 88/100 7/10
14
Olark 88/100 6/10
15
Intercom 88/100 6/10
16
Help Scout 88/100 5/10
17
SysAid 87/100 5/10
18
Jira Service Desk 87/100 6/10
19
HappyFox 86/100 5/10
20
Kayako 86/100 5/10

Customer Service Market Radar™ Customer Service Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Gainsight HelpWire Statuspage Olark Jira Service Desk Zendesk Intercom Freshservice ProProfs Help Desk Kayako Userlike Zoho Desk Help Scout Freshdesk LiveChat LiveAgent

  Product Leaders  (bottom-right)

Toky RingCentral Engage Digital MaestroQA Qubit ChurnZero Boomtown CustomerSuccessBox Klaus BotPenguin Unymira Knowledge Center TeamSupport SysAid HappyFox Vision Helpdesk Issuetrak HelpCrunch Simplify360 Channels Ameyo Remote Contact Center Software Markeaze

  Market Leaders  (top-left)

AnswerIQ Apizee

  Challengers  (bottom-left)

Synthetix Snapsolv AyaNova

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