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Customer Service Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Service

#CustomerServiceSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Service Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Customer Service Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
ProProfs Help Desk
94/100 4/10
2
Issuetrak
93/100 4/10
3
LiveChat
93/100 6/10
4
Freshdesk
92/100 6/10
5
HelpCrunch
92/100 5/10
6
Zoho Desk
92/100 7/10
7
Statuspage
91/100 6/10
8
TeamSupport
91/100 5/10
9
Freshservice
90/100 5/10
10
LiveAgent
90/100 5/10
11
Vision Helpdesk
89/100 4/10
12
Userlike
88/100 5/10
13
Zendesk
88/100 7/10
14
Olark
88/100 6/10
15
Intercom
88/100 6/10
16
Help Scout
88/100 5/10
17
SysAid
87/100 5/10
18
Jira Service Management
87/100 7/10
19
HappyFox
86/100 5/10
20
Kayako
86/100 6/10

Customer Service Market Radar™ Customer Service Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Qubit Gainsight ChurnZero HelpWire Statuspage Olark TeamSupport Intercom ProProfs Help Desk Kayako HappyFox Vision Helpdesk Userlike Zoho Desk HelpCrunch Freshdesk LiveChat LiveAgent Ameyo Remote Contact Center Software Smith.ai Virtual Receptionists Acquire Kustomer Help Scout Surveypal Glassix AI

  Product Leaders  (bottom-right)

RingCentral Engage Digital MaestroQA CustomerSuccessBox Klaus Channels Simplify360 txt.me Apizee Toky Synthetix NinjaChat Tidio Tiledesk AnswerIQ KeyDelivery WOW24-7 SupportYourApp HelpSquad BPO Influx

  Market Leaders  (top-left)

  Challengers  (bottom-left)

AyaNova eeedo Customer Service Unymira Knowledge Center Snapsolv DataKnowl Markeaze Call From Web RPM BPO
This Customer Service Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Service category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on April 27, 2024. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on March 16, 2020  |  © 2014-2024, Crozdesk.com
Customer Service & CRM Software Series
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Related Links

Categories Related to Customer Service Software

Customer Engagement Software Customer Experience Software Support & Helpdesk Software Contact Center Management Software Customer Chat Software CRM Software Remote Support Software Call Center Management Software Platform as a Service (PaaS)

Customer Service Software Types

Customer Service Software for Small Business

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