Crozdesk Logo

Customer Service Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Service

#CustomerServiceSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Service Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Customer Service Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
ProProfs Help Desk
94/100 4/10
2
Issuetrak
93/100 4/10
3
LiveChat
93/100 6/10
4
Freshdesk
92/100 6/10
5
HelpCrunch
92/100 5/10
6
Zoho Desk
92/100 7/10
7
Statuspage
91/100 6/10
8
TeamSupport
91/100 5/10
9
Freshservice
90/100 5/10
10
LiveAgent
90/100 5/10
11
Vision Helpdesk
89/100 4/10
12
Userlike
88/100 5/10
13
Zendesk
88/100 7/10
14
Olark
88/100 6/10
15
Intercom
88/100 6/10
16
Help Scout
88/100 5/10
17
SysAid
87/100 5/10
18
Jira Service Management
87/100 7/10
19
HappyFox
86/100 5/10
20
Kayako
86/100 6/10

Customer Service Market Radar™ Customer Service Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Gainsight HelpWire Statuspage Olark Intercom Kayako HappyFox Userlike Zoho Desk Freshdesk LiveChat LiveAgent Help Scout Hund.io HubSpot Service Hub Front Moxo

  Product Leaders  (bottom-right)

RingCentral Engage Digital MaestroQA Qubit ChurnZero CustomerSuccessBox Klaus TeamSupport ProProfs Help Desk Vision Helpdesk HelpCrunch Channels Ameyo Remote Contact Center Software Smith.ai Virtual Receptionists Simplify360 Acquire txt.me Apizee Toky Kustomer Synthetix NinjaChat Surveypal Tidio Tiledesk AnswerIQ WOW24-7 SupportYourApp HelpSquad BPO Influx Glassix AI Serviceform Kommunicate Simply Contact Thena eDesk

  Market Leaders  (top-left)

Worktual

  Challengers  (bottom-left)

AyaNova eeedo Customer Service Unymira Knowledge Center Snapsolv DataKnowl Markeaze Call From Web RPM BPO DeftGPT CoSupport AI Chatform AI Teletype App Emojot CSM Welco.ai Emojot CCM Social Listening and Tracking SAAS First
This Customer Service Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Service category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on November 30, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on March 16, 2020  |  © 2014-2025, Crozdesk.com
Customer Service & CRM Software Series
Embed this on your site
<a href="https://crozdesk.com/customer-service-crm/customer-service-software/top-list" target="_blank" title="Top Customer Service Software on Crozdesk 2020">
  <img src="https://crozdesk.com/infographics/customer-service-software-2020/embed" width="1070" border="0" alt="Top 20 Customer Service Software of 2020 Infographic" />
</a>
View All 2025 Awards Lists

Related Links

Categories Related to Customer Service Software

Customer Engagement Software Customer Experience Software Support & Helpdesk Software Contact Center Management Software Customer Chat Software CRM Software Remote Support Software Call Center Management Software Platform as a Service (PaaS)

Customer Service Software Types

Customer Service Software for Small Business

Popular Software Alternatives Lists

eDesk Alternatives & Competitors CRM Creatio Alternatives & Competitors Front Alternatives & Competitors Tidio Alternatives & Competitors CoSupport AI Alternatives & Competitors Chatbase Alternatives & Competitors LiveAgent Alternatives & Competitors Freshdesk Alternatives & Competitors LiveChat Alternatives & Competitors
Back to top