Customer Service Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Service

#CustomerServiceSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Service Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Customer Service Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
ProProfs Help Desk 94/100 4/10
2
Issuetrak 93/100 4/10
3
LiveChat 93/100 6/10
4
Freshdesk 92/100 6/10
5
HelpCrunch 92/100 5/10
6
Zoho Desk 92/100 7/10
7
Statuspage 91/100 6/10
8
TeamSupport 91/100 5/10
9
Freshservice 90/100 5/10
10
LiveAgent 90/100 5/10
11
Vision Helpdesk 89/100 4/10
12
Userlike 88/100 5/10
13
Zendesk 88/100 7/10
14
Olark 88/100 6/10
15
Intercom 88/100 6/10
16
Help Scout 88/100 5/10
17
SysAid 87/100 5/10
18
Jira Service Management 87/100 7/10
19
HappyFox 86/100 5/10
20
Kayako 86/100 6/10

Customer Service Market Radar™ Customer Service Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Qubit Gainsight HelpWire Statuspage Olark Intercom Kayako HappyFox Userlike Zoho Desk Freshdesk LiveChat LiveAgent Help Scout Glassix AI Tidio

  Product Leaders  (bottom-right)

RingCentral Engage Digital MaestroQA ChurnZero CustomerSuccessBox Klaus TeamSupport ProProfs Help Desk Vision Helpdesk HelpCrunch Channels Ameyo Remote Contact Center Software Smith.ai Virtual Receptionists Simplify360 Acquire txt.me Apizee Toky Kustomer Synthetix NinjaChat Surveypal Tidio Tiledesk AnswerIQ WOW24-7 SupportYourApp HelpSquad BPO Influx Serviceform

  Market Leaders  (top-left)

  Challengers  (bottom-left)

AyaNova eeedo Customer Service Unymira Knowledge Center Snapsolv DataKnowl KeyDelivery Markeaze Call From Web RPM BPO DeftGPT CoSupport AI

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