LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors.
LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.
In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.
LiveChat also includes features such as tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
LiveChat currently scores 91/100 in the Customer Chat category. This is based on user satisfaction (90/100), press buzz (57/100), recent user trends (rising), and other relevant information on LiveChat gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Customization: Fine-tuning of the look and developing user's brand awareness.
File-sharing: Sharing files with website visitors over chat.
Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.
Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in September 2024.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdfLiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:
It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.
Support is provided 24/7/365 via live chat, email, phone, knowledge base.
Sales and support teams in industries of all sizes.
LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.
LiveChat is available for custom integrations over REST-based API.
It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.
LiveChat is generally used as a real-time chat tool for customer services and online sales.
The sentiment map shows a snapshot of how Crozdesk users have rated LiveChat over time. It shows how existing users see LiveChat with regards to its usefulness, ease of use, value for money and customer service.
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work team uses Livechat as a tool for communication between colleagues and customer service, it is really efficient and easy to configure, the user interface is very intuitive, the integration of call and email is really useful in the work environment since It works as a communication management tool and that is appreciated
price is a bit high compared to other systems however the quality of communication makes this application irreplaceable
It has an easy setup, with a nice design and easy helpdesk features, you can use it with multiple agents and only pay for the concurrent ones.
It has integration with calls and email, and also social media. You can assign to other users the cases that are not your strong suit and you can collaborate easily
The price is a bit expensive, but when you use more than one agents it really works like a charm, only paying for concurrent uses.
We solve the customer experience and engagement on our website. We now can really help our visitors from different departments.
LiveChat is very simple and easy to use. The program gives us the opportunity to serve customers and respond faster to their questions than by email and phone. And clients in turn are satisfied with the fact that they do not need to wait long for answers to emerging questions. We like that there is an opportunity to communicate with customers on the site much faster, this makes it possible to make our work productive.
The Android application does not always work properly, but it's not a problem for us. And so I did not find any minuses. I'm satisfied with the program and its capabilities.
LiveChat perfectly gives us the opportunity to quickly serve customers, while they do not need to wait. In addition, there is a big plus - we can easily and quickly track what is most interested in our customers. As a result of our work, we noticed that orders increased on our website after we started using LiveChat.
The program allows us to serve customers and answer their questions faster than via email and more efficiently than by phone. Customers are satisfied that they do not have to wait long for questions that arise.
Always it is necessary aspires to any convictions, but I yet can not offer anything concrete.
This program helps our team, quickly and efficiently serve customers without forcing them to wait. Also we can more easily and quickly monitor what interests our customers the most.
Every visitor on your site can be your potential client, so you need to worry about that all the questions that interest him or her. Instantly answered and LiveChat will help you with this. We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and wait for a long response, everything happens on the site, it is very convenient, and we have repeatedly received letters of gratitude from our clients. Going to the page, you can immediately invite the client to the chat, because the greeting is automatically displayed on the screen. You can be the ray of your competitors if your site visitors are happy. Instant live chat can be a useful feature of your site; you will not regret that you have purchased this program. I think LiveChat will be more useful for medium and large companies.
Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly (we checked more than once).
LiveChat helps our teamwork more effectively with our customers, because the answers to any questions will be received instantly. I think every person who comes to any site with products wants to quickly find out about the availability of goods in the warehouse, possible discounts, and delivery conditions.
