Best Customer Experience Software in 2018

Customer experience is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for improving customer experience work in many ways, with different products focusing on different aspects of customer experience. For instance, one product could help create a guided tour for the first-time visitors to your website, making it easy for the visitors to understand what you offer and your specialties. Other important features include live chat, social media support, self service, and mobile support. 


Falcon.io

Falcon.io 87

(181)

Social media monitoring, engagement, publishing, analytics & customer experience management. All on one unified, easy-to-use platform. More Information...

bpm'online service

bpm'online service 77

(2)

Intelligent service management platform to accelerate service delivery and customer delight. More Information...

Site Search 360

Site Search 360 53

(0)

Site Search 360 is an easy to setup site search solution for any website. It is highly customizable to fit exactly your site's look and feel. More Information...

FullStory

FullStory 84

(36)

FullStory captures all customer experience data in one powerful, easy-to-use platform. More Information...

CloudCherry

CloudCherry 62

(0)

Listen To Your Customers Anytime Anywhere. The only customer experience platform with 17+ VOC channel. Highly Customization and effective Dashboard. More Information...

Custify

Custify 31

(0)

We provide a Customer Success Solution tailored for SaaS businesses. More Information...

Oplift

Oplift 28

(0)

Oplift is an award winning employee engagement tool which was designed to improve customer experience. Giving staff the tools they need to deliver the best service possible. More Information...

Velaro

Velaro 82

(16)

Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

Qubit

Qubit 82

(15)

Qubit is online digital experience and customer personalization platform. More Information...

SurveyLegend

SurveyLegend 82

(217)

SurveyLegend is the next generation of surveys - engaging, platform-independent & beautiful. We empower companies, large & small & individuals, to create amazing surveys. More Information...

Lodgify

Lodgify 75

(0)

Lodgify’s innovative software empowers vacation rental owners to create their own mobile-ready website with a booking engine, manage reservations and sync external calendars. More Information...

Salesbox

Salesbox 74

(11)

Salesbox, the #1 predictive CRM for mobile & successful teams. Collaborate with colleagues, get agile sales processes that give accurate forecasts and get the #1 pipeline view More Information...

Smartsupp

Smartsupp 74

(0)

Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do. More Information...

Chat.io

Chat.io 72

(7)

Chat.io is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere. More Information...

UserReport

UserReport 72

(0)

UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve. More Information...

Natero

Natero 70

(28)

Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value. More Information...

Amity

Amity 64

(0)

From chaos to customer success, Amity's Customer Success Software helps you understand which customers need your attention and why. More Information...

PetDesk

PetDesk 64

(0)

Improving pet health by helping pet parents stay current, and local pet care providers stay connected. More Information...

Freshchat

Freshchat 63

(4)

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. More Information...

OroCRM

OroCRM 63

(2)

OroCRM is an open-source Customer Relationship Management (CRM) with robust customer management tools, powerful reporting & analytics, and many other necessary CRM features. More Information...

99tests

99tests 62

(5)

99tests provides a testing market place to get 100 Bugs in 3 Days using Crowd of 50 Testers. More Information...

Mopinion

Mopinion 62

(0)

Improve the performance, user experience, and increase online sales of your website and mobile apps by collecting, analyzing, and managing online customer feedback. More Information...

CraftAR

CraftAR 59

(0)

Create your own amazing Augmented Reality and Image Recognition branded apps with CraftAR a) Development b) Dashboard c) External Integrations d) Third-Party Plugins/Add-Ons More Information...

Userlane

Userlane 59

(2)

Our interactive guides allow users to immediately operate any software without learning. Great UX during onboarding and staff training. More Information...

Bookafy

Bookafy 55

(4)

Manage and automate scheduling for phone calls, meeting and appointments. More Information...

BotEngine

BotEngine 55

(0)

BotEngine is a chatbot platform for building and deploying bots for business More Information...

Retently NPS

Retently NPS 53

(1)

Retently is a customer success platform for subscription businesses. More Information...

brandquiz

brandquiz 52

(0)

Whether you’re a blogger or an international enterprise, with brandquiz you can create stunning interactive content for your audience to get more leads and increase engagement. More Information...

Pypestream

Pypestream 49

(1)

Digitally transform and automate customer experience using AI, resulting in cost reduction, accelerated customer acquisition, and improved customer satisfaction and loyalty. More Information...

Emolytics

Emolytics 48

(0)

Emolytics measures customer experience through the prism of emotion, scientifically, helping businesses make informed decisions impacting results. More Information...

Wantoo

Wantoo 46

(0)

Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers or anyone else. Set up in seconds. More Information...

Quantum Metric

Quantum Metric 43

(0)

Quantum Metric simplifies discovery of digital customer struggle, helping enterprises identify and prioritize customer experience improvements. More Information...

Relay

Relay 41

(0)

Relay is a new kind of communication channel for businesses to connect easily and efficiently with their customers over a secure, private channel to get stuff done More Information...

Zonka Feedback

Zonka Feedback 36

(0)

Zonka is a complete feedback Management & Survey Platform. It captures feedbacks from multiple channels; on premises and the Web, email, and SMS. It is also available offline and via tablets & smartphones. More Information...

Zonka

Zonka 36

(0)

Zonka is a multi-channel feedback management software that enables businesses to capture feedback via iPads, Android tablets, Online and via SMS and Email surveys. More Information...

UXprobe

UXprobe 34

(0)

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, UX metrics are calculated automatically. More Information...

Chat Outsource

Chat Outsource 33

(1)

Hire Professional Chat Agents for Better Chat Support & More Qualified Leads. More Information...

Journey Flow

Journey Flow 31

(0)

JourneyFlow is a free web and mobile app designed to help marketers and customer experience managers develop and visualize customer journeys. More Information...

Snapsolv

Snapsolv 31

(0)

Omni-channel messaging for customer support. More Information...

Moroku

Moroku 30

(0)

Moroku Gamesystem is a financial services focused gamification platform. More Information...

Clicksurv

Clicksurv 30

(0)

Clicksurv uses quick tap surveys and artificial intelligence to keep an eye on customer happiness and deal with issues immediately. More Information...

Spinify Leaderboards

Spinify Leaderboards 29

(0)

Leaderboards engage and motivate staff to do more of the business metrics and KPI's that deliver company results. Transparent performance tracking enhances company culture. More Information...

Synthetix

Synthetix 28

(0)

A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms More Information...

Statapile

Statapile 27

(0)

StataPile is an artificial intelligence platform that automates quality assurance and scores every call with a higher than 92% accuracy rate. More Information...

Wisdom

Wisdom 26

(0)

Wisdom is the most accurate live website session recorder available. Wisdom reconstructs a virtual desktop screen for every visitor to capture the true visitor experience. More Information...

AsisteClick

AsisteClick 24

(0)

A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. More Information...

Agreeable Research

Agreeable Research 24

(0)

Agreeable Research is the world’s only provider of Networked Surveys™, mapping the connection of opinions within your audiences, and uncovering hidden points of influence. More Information...

ChatrHub

ChatrHub 23

(0)

Chatr is an artificially intelligent live chat and text software. More Information...

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