Best Feedback Management Software 2017

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right time. Advanced enterprise feedback management software not only collects and organizes feedback from customers, but helps find a way to incorporate the feedback into your daily business operations, so that you can take timely steps to reduce churn or improve the quality of your products and services. Different products come with different features, but some common features include ability to track the user’s behavior on your website while they were leaving feedback, ability to share prototypes with clients or team members and invite them to leave feedback, and ability to analyze and interpret the feedback.  Read the full software guide...


15Five

15Five 89

(610)

15Five is an inter-company employee feedback system that allows you to know the pulse of your company. More Information...

Pure Chat

Pure Chat 81

(0)

Pure Chat is an easy-to-use live chat solution that can be added to your site in under 3 minutes. More Information...

Formilla

Formilla 73

(0)

Formilla offers live chat software to businesses in all industries and works on all sites. More Information...

GoReact

GoReact 72

(1)

GoReact is a cloud-based video software for providing time-coded feedback, grading and critique of speeches, presentations, lessons and performances. More Information...


trial/premium
Mopinion

Mopinion 60

(0)

Improve the performance, user experience, and increase online sales of your website and mobile apps by collecting, analyzing, and managing online customer feedback. More Information...

Doorbell.io

Doorbell.io 55

(1)

Easily gather in-app user feedback on websites, Apple iOS apps and Android apps. More Information...

Feedbackify

Feedbackify 47

(0)

Feedbackify is the quickest and easiest way to receive private, real-time feedback from your website visitors. More Information...

Zonka Feedback

Zonka Feedback 44

(0)

Zonka is a complete feedback Management & Survey Platform. It captures feedbacks from multiple channels; on premises and the Web, email, and SMS. It is also available offline and via tablets & smartphones. More Information...

TalkToUsers

TalkToUsers 34

(1)

TalkToUsers allows your website users to explain to you exactly what they're thinking about different aspects of your website by pointing, clicking and explaining in seconds. More Information...

Review WAVE

Review WAVE 32

(0)

The Review Wave platform helps you automate your customer feedback process, get testimonials and ultimately 5 star online reviews. More Information...


trial/premium
Max Feedback

Max Feedback 28

(0)

Max Feedback is an online review platform designed to simplify the process for businesses to get and maintain online reviews on popular review sites like Google and Yelp. More Information...


trial/premium
FeedbackPlease

FeedbackPlease 28

(1)

FeedbackPlease is a web-based tool that enables designers to gather feedback on their drafts easily. More Information...

Intercom

Intercom 91

(219)

Intercom is the easiest way for web and mobile businesses to see and talk to their users. More Information...

ReviewTrackers

ReviewTrackers 87

(95)

Track, Manage and Generate Online Reviews from Your Happiest Customers. More Information...

Hotjar

Hotjar 86

(60)

Hotjar is an all-in-one analytics and feedback platform, at a fraction of the price. More Information...

Live2support

Live2support 83

(7)

Live2support live chat service helps to build loyalty, drive online sales and provide real time support by extending a helpful human presence. More Information...

Survio

Survio 83

(0)

Survio is a modern online survey system for survey creation. Survio provides an effective solution for the preparation of questionnaires, data collection and analysis. More Information...

SurveyLegend

SurveyLegend 80

(140)

SurveyLegend is the next generation of surveys - engaging, platform-independent & beautiful. We empower companies, large & small & individuals, to create amazing surveys. More Information...

Nicereply

Nicereply 80

(11)

Nicereply.com is a customer service app and web-based analytic tool used to determine customer satisfaction with company's agents, products or services. More Information...

Customer.io

Customer.io 77

(25)

Customer.io helps you send targeted human messages to your users, by utilizing their unique interactions with your business. More Information...

Qualaroo

Qualaroo 77

(9)

Qualaroo gives marketers a complete solution for collecting and acting on visitor insights to improve website performance. More Information...

WebEngage

WebEngage 75

(2)

WebEngage is a B2C multichannel marketing automation tool. It helps improve user retention and drive conversions without spending $$$ More Information...

CheckMarket

CheckMarket 74

(2)

CheckMarket is a cloud-based survey software solution. We're not just a survey tool. What sets us apart are our enterprise features and wide range of professional services. More Information...

Survey Anyplace

Survey Anyplace 73

(0)

Survey Anyplace enables anyone to create entertaining, interactive and mobile quizzes and surveys. More Information...

UserReport

UserReport 72

(0)

UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve. More Information...

Enalyzer

Enalyzer 72

(0)

Enalyzer provides a survey web app that is versatile, user-friendly, and attractive and does not compromise on professionalism and functionality. More Information...

Helprace

Helprace 69

(2)

Helprace is a customer service software with a help desk, self-service portal and community. More Information...

Boldchat

Boldchat 67

(11)

Boldchat is a live chat and customer engagement business solution for the purpose of performing sales and support chats. More Information...

Prevue

Prevue 61

(0)

Prevue is an easy design presentation and feedback tool for agencies and their clients. More Information...

Dashba

Dashba 58

(10)

Dashba.com allows businesses to communicate news and information to consumers. It enhances the customer relationship experience in a way that social media sites cannot. More Information...

Reputation Loop

Reputation Loop 55

(0)

Our proprietary reputation management dashboard sets Reputation Loop apart from all companies. As a technology innovator, we've raised the bar on Reputation Management. More Information...

Qeryz

Qeryz 54

(5)

Qeryz is a survey tool that is laser-targeted on the audience of your choice and hauls in at least 700% more responses and feedback. More Information...

Wantoo

Wantoo 53

(0)

Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers or anyone else. Set up in seconds. More Information...

zipBoard

zipBoard 50

(3)

zipBoard is one of its kind tool allowing bug tracking, reviews/feedback for e-learning courses and also web products. It is easy to use and offers real time collaboration. More Information...

Spidergap

Spidergap 49

(0)

Spidergap is the online 360 degree feedback tool that makes it easy for employees to take control of their personal development. More Information...

DebugMe

DebugMe 48

(1)

DebugMe is a visual bug tracking solution that saves time to designers, testers, web developers and their clients. More Information...

Vetter Suggestion Box

Vetter Suggestion Box 47

(0)

Vetter is an easy-to-use, easy-to-run Employee Suggestion Box tool. More Information...

Insitez

Insitez 39

(1)

Insitez allows you to optimize conversions and capture visitor intent on your website through highly targeted onsite surveys. More Information...

Customericare

Customericare 34

(0)

Customericare is a freemium live chat software that lets online businesses text, audio and video chat with website visitors. More Information...

Insight Stash

Insight Stash 31

(0)

Fast, Simple Visitor Feedback Forms for your site. Gather insights from your visitors about your site, service, product fast. Improve your business based on feedback. Repeat. More Information...

DigitalCRM

DigitalCRM 30

(0)

DigitalCRM automates the workflow process of lead management, sales pipeline, marketing and customer acquisition. More Information...

Fancy Support

Fancy Support 29

(1)

A set of CRM and support services designed for startups on a budget. More Information...

Sentimy

Sentimy 28

(0)

Cool surveys for serious people. Create the coolest survey in the universe, with the highest completion rate. More Information...

Savah App

Savah App 28

(1)

Savah is a collaborative platform that streamlines feedback on design screens and allows creative teams to create interactive code-free prototyping for web & mobile apps. More Information...

ASKwidget

ASKwidget 27

(0)

ASKwidget is a fun & attractive popup survey that is designed to get you more meaningful feedback from your users. More Information...

Pegke

Pegke 27

(0)

Pegke is an easy to use Customer Loyalty & Retention Management Platform. It integrates with merchant POS systems to earn rewards across thousands of businesses. More Information...

Abhisi

Abhisi 26

(0)

Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...

Wisdom

Wisdom 23

(0)

Wisdom is the most accurate live website session recorder available. Wisdom reconstructs a virtual desktop screen for every visitor to capture the true visitor experience. More Information...

We Act Challenge

We Act Challenge 13

(0)

WeAct develops innovative & interactive, online-based engagement programs to promote sustainability, health and cooperation within organisations. More Information...

Feedback Management Software Guide

What is Feedback Management Software?

Feedback management software automates the collection and management of feedback from customers or stakeholders and helps incorporate the feedback directly into daily business operations. With feedback management software, you can turn customer feedback into actionable information and respond to any negative feedback in real time. Some products assign scores for customer satisfaction and allow you to compare your scores with that of your competitors.

Products in this category usually collect feedback from multiple touch points using surveys, web forms, and social media channels but consolidate all the feedback into a single dashboard. Advanced enterprise feedback management (EFM) tools not only allow you to manage feedback centrally but help distribute the information throughout the organization. You can allow multiple users to use the same EFM software, but assign role-based permissions to different users.

Feedback management software helps organizations save time and money on collecting and organizing feedback and provides them an opportunity to improve their products and services based on continuous feedback received from customers or employees.


What Feedback Management Software Should I Choose?

This software category covers a wide range of products - from simple live chat software to online survey tools and products that mainly focus on measuring customer satisfaction. You should choose a product depending on your individual requirements and preferences. For instance, some web-based feedback management tools are perfect for designers. These tools allow you to get feedback from clients, without having to share the original files. You simply need to create a feedback page, upload your draft design and share its link with your clients.

You’ll also find products that allow you to get and manage reviews on popular review sites, run online surveys and promotions on your website and automatically collect customer feedback after every successful transaction. Some products even capture screenshots of the customer’s screen, so you can find out what the customer was doing before leaving feedback.

Some other features to look for include ability to share surveys with team members, ability to create a library of feedback questions, and ability to use preset templates for designing survey or feedback forms. Some feedback management tools even allow you to create customized layouts by incorporating your company’s logo or theme colors into the design. More advanced products allow you to collaborate on projects, create custom reports, share password-protected survey results with selected users, transfer survey ownership when someone leaves your company, automatically trigger surveys after every purchase and view status of ongoing surveys. Some products even allow you to select who should provide feedback on what.


Common Features of Feedback Management

API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Calendar Management Manage and update calendars for scheduling or consolidation of events across teams, departments or business functions.
Call Tracking Track which of your online and offline marketing efforts are successfully generating calls.
Contact Management Manage large amounts of personal or business contacts in a centralized system.
Dashboard Dashboards are digital interfaces commonly used to visualise data or give quick access to important features and functions of online platforms. They often serve as an overview gateway in software applications.
Data Export Exporting functionality can be used to streamline the migration of data sets and information across systems, platforms or applications.
Data Import Importing functionality allows you to use data sets from other systems or platforms to cut down on data entry requirements or to more easily migrate records from similar applications you have used in the past.
Data Visualization Data visualization features render a visual interpretation of data sets through the use of charts, infographics and other visual cues generally in form of a reporting dashboard.
Email Integration Integration with email clients or providers to create and send emails as well as view received emails within an application.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
Google Apps Integration Integration with the G Suite, including Gmail, Google Docs, Google Sheets, Google Calendar, etc.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Review Monitoring Track user review and feedback sites and receive notifications to protect the reputation of your business.
Scheduling Schedule tasks, resources, appointments, payments, communications, etc.
Softphone Similarly to VOIP, Softphone features allow you to make calls via the internet.
Third-Party Plugins/Add-Ons Offers additional features or integrations built by third-party developers in form of plugins or add-ons.

Latest User Reviews of Feedback Management

SurveyLegend
Ahmed Mourad, Head of Research Department - MRESCA" MUST Medical research and educational services Club"
"Awosome Survey"

Easy to use, Increadible support. They provide me with a small tool that enabled me t...

Intercom
Kyra Deprez, -
"Intercom makes keeping in touch with my cl..."

We can track our users right from the beginning. This helps us with onboarding, and ...

SurveyLegend
Fatimah Sadaf Sofezada, Mortgage Services Administrator - goeasy Ltd.
"Great Service"

Nice software one of the only survey softwares that I can use pictures as answers

SurveyLegend
Meidirasari Putri, UX Researcher - PT. Kreatif Media Karya
"It's really good experience while making a..."

The UI was very convenient and easy to use. We could input more than 7 pics if the su...


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