No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide better service. Some products come with the ‘knowledge base’ feature that lets you identify common customer queries, so you can create guide articles for customers to find answers to their queries themselves. Support & helpdesk software usually offers multi channel support, automated ticket management, reports and analysis on client satisfaction, and a dashboard that lets you view important customer data at once.


Vision Helpdesk

Vision Helpdesk 84

(2)

Vision Helpdesk offers customer support and IT support ticketing help desk and ITIL / ITSM service desk solution for every size business. More Information...

FixMe.IT

FixMe.IT 60

(8)

Techinline FixMe.IT is a remote desktop application that enables instant, secure, and trouble-free connections between remote computers anywhere in the world. More Information...

Helprace

Helprace 85

(2)

Helprace is a customer service software with a help desk, self-service portal and community. More Information...

Customericare

Customericare

(0)

Customericare is a freemium live chat software that lets online businesses text, audio and video chat with website visitors. More Information...

Helppier

Helppier

(1)

An on-site customer support tool that enables your company to create interactive user guides and onboarding walkthroughs. More Information...


premium only
Desk.com

Desk.com 77

(31)

Desk.com is an online customer service and support ticket help system for businesses of all sizes. Create an instant help centre available from anywhere with Desk.com. More Information...


trial/premium
Keeping

Keeping 79

(3)

Keeping is the world’s first helpdesk that works inside Gmail. Manage customer support directly from your mailbox without having to use an external helpdesk. More Information...


completely free
Zendesk

Zendesk 76

(374)

Zendesk is a customer service platform that brings organizations and their customers closer together. More Information...


trial/premium
Subiz Live Chat

Subiz Live Chat

(0)

Subiz is a web-based live chat solution that helps online businesses communicate directly with website visitors and turn them into paying customers. More Information...

Uservoice

Uservoice 77

(43)

Uservoice is helpdesk software designed for your growing business that keeps the most important thing in mind - your customers’ experience More Information...


trial/premium
Freshservice

Freshservice 68

(5)

Freshservice is a cloud-based service desk solution to help customers deliver their internal IT support. More Information...

Boldchat

Boldchat 67

(8)

Boldchat is a live chat and customer engagement business solution for the purpose of performing sales and support chats. More Information...

TeamSupport

TeamSupport 77

(376)

TeamSupport is cloud-based customer service and help desk software for B2B software and technology companies. More Information...


trial/premium
Gnatta

Gnatta 92

(1)

Gnatta is a multichannel communications tool geared towards customer service with proactive engagement capabilities. More Information...

HappyFox

HappyFox 77

(17)

HappyFox is B2B help desk and customer support software solution. More Information...


trial/premium
Olark

Olark 82

(7)

Olark is a browser-based live chat console that enables its users to track leads, drive sales, and provide top-tier support. More Information...

SnapEngage

SnapEngage 73

(13)

SnapEngage is a Sales & Support Chat service. It is built to empower sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats. More Information...

Live2support

Live2support 77

(24)

Live2support live chat service helps to build loyalty, drive online sales and provide real time support by extending a helpful human presence. More Information...

LivePerson

LivePerson

(0)

LivePerson is a live chat service that includes online messaging, marketing, and analytics. More Information...

Kayako

Kayako 68

(26)

Kayako is a help desk software that places all a user's support channels in a single location. It is provided either as a SaaS or on-premise. More Information...


trial/premium
yourbrowser.is

yourbrowser.is

(0)

Recognize your customer's browsing environment in seconds. Operating system, browser version, mobile device, screen resolution, social login status and more. More Information...

LiveAgent

LiveAgent 86

(6)

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. More Information...


trial/premium
DiamanteDesk

DiamanteDesk

(0)

Easy-to-use help-desk open source support ticketing system and customer service solution. More Information...

Tagove

Tagove

(0)

Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information...

Zoho SalesIQ

Zoho SalesIQ 64

(22)

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. More Information...

REVE Chat

REVE Chat 78

(6)

REVE Chat is a multi-channel cloud based live chat platform that enables online businesses to engage with their website visitors in real-time. More Information...

Faveo Helpdesk

Faveo Helpdesk

(0)

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. More Information...

Free Call

Free Call

(0)

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy. More Information...

Teamwork Desk

Teamwork Desk

(0)

We've built Teamwork Desk to make it easy for your team to deal with even the most complex customer enquiries. More Information...


trial/premium
Pure Chat

Pure Chat

(0)

Pure Chat is an easy-to-use live chat solution that can be added to your site in under 3 minutes. More Information...

Intercom

Intercom 92

(31)

Intercom is the easiest way for web and mobile businesses to see and talk to their users. More Information...

Formilla

Formilla

(0)

Formilla offers live chat software to businesses in all industries and works on all sites. More Information...

Fancy Support

Fancy Support 76

(1)

A set of CRM and support services designed for startups on a budget. More Information...

Aircall

Aircall 72

(26)

Aircall is an easy-to-use and powerful phone support software for SMBs and start-ups. More Information...


trial/premium
AddCharts

AddCharts

(0)

AddCharts - Adding charts and analytics dashboards to Intercom.io More Information...


completely free
LiveChat

LiveChat

(0)

LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...

Doorbell.io

Doorbell.io 81

(1)

Easily gather in-app user feedback on websites, Apple iOS apps and Android apps. More Information...

Parker Software

Parker Software 92

(1)

Parker Software unlocks digital efficiencies. With a hybrid, fully integrated software suite, we cover all your digital transformation needs within a single platform. More Information...

Interakt

Interakt 81

(3)

Interakt makes customer engagement easy. Engage and convert all your online site visitors and users via Email, Notifications, Live-Chat, helpdesk and knowledgebase. More Information...

Contus Dart

Contus Dart

(0)

Contus Dart is an on demand delivery tracking app software. The app is destined to make business easier, deliveries smoother & customers happier through real-time information More Information...

Helpsumo

Helpsumo

(0)

Helpsumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services More Information...

SurveyLegend

SurveyLegend 76

(40)

SurveyLegend is the next generation of surveys - engaging, platform-independent & beautiful. We empower companies, large & small & individuals, to create amazing surveys. More Information...

Userlane

Userlane

(0)

Our interactive guides allow users to immediately operate any software without learning. Great UX during onboarding and staff training. More Information...

SocialPilot

SocialPilot

(0)

SocialPilot is a one-stop social media scheduling and marketing tool for social media professionals and digital agencies with the extensive set of features to amaze each user. More Information...

ProProfs Chat

ProProfs Chat

(0)

ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors. More Information...

Officetrax

Officetrax

(0)

Officetrax is a powerful CRM solution that helps small to medium businesses with leads, opportunities, customer support, project management and so much more. More Information...

Deskun

Deskun

(0)

Deskun is a help desk system inside Gmail. It's a Google Chrome extensions that add new features to Gmail and enables to make tickets from emails using any external mailbox. More Information...

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