Best Ticketing & Help Desk Software in 2018

These products aim to offer a centralized platform from where you can track and resolve customer requests coming from multiple communication channels, including phone calls, emails, and live chat. This helps offer faster customer support and hence reduce churn rates and increase the number of happy customers. Key features to look for include automated ticketing systems, ability to integrate with other platforms, and knowledge base solutions. 


bpm'online service

bpm'online service 76

(2)

Intelligent service management platform to accelerate service delivery and customer delight. More Information...

SherpaDesk

SherpaDesk 69

(3)

SherpaDesk is a cloud hosted customer support solution that assists IT businesses in tracking client requests, logging time and managing projects. More Information...

Deskun

Deskun 49

(3)

Deskun is a multichannel helpdesk system inside Gmail. It allows combining various channels such as email, live chat, Facebook, WhatsApp, Twitter, within a single interface More Information...

Helpsumo

Helpsumo 30

(0)

Helpsumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services More Information...

LiveChat

LiveChat 92

(1)

LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...

Freshdesk

Freshdesk 90

(581)

Freshdesk is a cloud based customer support software. More Information...

Freshservice

Freshservice 83

(200)

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. More Information...

Comm100 Live Chat

Comm100 Live Chat 82

(3)

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most. More Information...

LiveHelpNow

LiveHelpNow 81

(20)

LiveHelpNow is a web-based Customer Service software. More Information...

Issuetrak

Issuetrak 76

(59)

Issuetrak is issue tracking, workflow, customer support, complaint management, and help desk platform. More Information...

Vivantio

Vivantio 74

(45)

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. More Information...

Accelo

Accelo 73

(0)

Experience the most streamlined, integrated, and powerful ServOps software that easily allows you to connect all the moving parts of your business in one cloud-based platform. More Information...

Tagove

Tagove 69

(0)

Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information...

Teamleader

Teamleader 68

(3)

Teamleader unifies CRM, project planning and invoicing in a simple and intelligent tool - helping businesses work smarter. More Information...

Vision Helpdesk

Vision Helpdesk 64

(2)

Vision Helpdesk offers customer support and IT support ticketing help desk and ITIL / ITSM service desk solution for every size business. More Information...

Outseta

Outseta 62

(26)

Outseta is the only all-in-one platform integrating subscription billing, email marketing, support, CRM, and reporting tools for start-up subscription businesses. More Information...

Userlane

Userlane 58

(2)

Our interactive guides allow users to immediately operate any software without learning. Great UX during onboarding and staff training. More Information...

Free Call

Free Call 57

(1)

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy. More Information...

seats.io

seats.io 57

(0)

Seats.io is a SaaS plugin for interactive seating charts. Draw seating charts in a browser, integrate with any ticket platform, and render on all platforms (including mobile). More Information...

CadmiumCD

CadmiumCD 56

(5)

CadmiumCD's event management software lets you collect and review submissions, manage speakers and exhibitors, and deliver exceptional experiences to your attendees. More Information...

Magentrix PRM

Magentrix PRM 54

(2)

Partner Relationship Management (PRM) solution extends Salesforce CRM for channel partners to onboard, register leads, manage opportunities, access resources and training. More Information...

Faveo Helpdesk

Faveo Helpdesk 54

(0)

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. More Information...

Twproject

Twproject 51

(2)

Twproject helps a team perform its best. Thousands of companies around the world count on twproject for managing projects, communicate, track time and costs. More Information...

Hubfly

Hubfly 45

(0)

Hubfly is a DigitalWorkplace enabler aimed at enhancing workplace efficiency. Offering Intranet as a Service with BusinessApps on top of SharePoint. More Information...

ScreenMeet Support

ScreenMeet Support 42

(0)

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android). More Information...

ZeyOS

ZeyOS 37

(4)

ZeyOS unifies all elements of CRM, ERP and Groupware into a single elegant and intuitive platform. More Information...

Help Desk Migration

Help Desk Migration 31

(1)

Help Desk Migration - the easiest way to migrate data from one help desk system to another. More Information...

Abhisi

Abhisi 27

(0)

Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...

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