In recent years, the support and helpdesk software solution market has grown alongside the substantial rise of communication via social media and mobile devices. The widespread use of such devices has enabled employees, clients, and consumers to access online information from almost anywhere. As a result, customers now expect on-demand contact with businesses through a variety of channels, cementing support and helpdesk software solutions as essential tools to meet such a demand. These programs usually offer automated ticket management, multi-channel support, client satisfaction reports and analysis, and an analytics dashboard centered around customer engagement and satisfaction data.
This guide will provide you with an understanding of the vendor landscape of support and helpdesk software solutions, the common features these tools usually offer, as well as how to choose which features will be advantageous for your business.
In the Support & Helpdesk software buyer guide you’ll find: