Support & Helpdesk Software

Support & Helpdesk Software Awards 2017 - Top 15 List View All Products

Customers encounter problems all the time, and more often than not, these problems will arise at the most inopportune moments. Keeping track of these issues and resolving them quickly can prove to be difficult and time-consuming if you are doing it the old-fashioned way, through manual tracking on spreadsheets and searching through flooded email inboxes. With a Support & Helpdesk software, you can track and resolve issues efficiently with a wide-range of solutions like ticket management, live chat, reporting, and analytics. The following list reveals the top Support & Helpdesk software which have been ranked by the Crozscore algorithm.

This ranking was published on October 30, 2017. For the most up-to-date Crozscores, user reviews and other information please have a look at the full list of Support & Helpdesk Solutions.

1
95%
Freshdesk

Freshdesk (2319)

  • Crozdesk Icon Grey

One of the most widely used Support & Helpdesk software products on the market, Freshdesk has an all-encompassing catalog of solutions that ensure your ability to deliver excellent support. Some of its functionalities include multichannel capabilities, automation and gamification of customer service. More Information...

2
92%
HappyFox

HappyFox (128)

  • Crozdesk Icon Grey

An online customer support software with great support ticket functionalities, HappyFox will help you deliver excellent customer service that is personalized and efficient. Among the expected features of a helpdesk software, there is advanced ticketing that features tags, activity logs, tracking, CC and BCC recipients. More Information...

3
92%
Help Scout

Help Scout (174)

  • Crozdesk Icon Grey

HelpScout is a helpdesk application with a great user interface that makes identifying and responding to emails an absolute breeze. Users can utilize shared inboxes, template responses, easy access to contact information, and team performance reports. More Information...

4
91%
Desk.com

Desk.com (2)

  • Crozdesk Icon Grey

Simple and intuitive, Desk.com is a great helpdesk solution that focuses on the essentials. Desk.com will keep everything simple and uncomplicated, as users can utilize a colorful and attractive interface, and ticketing system, all at a low starting price point. More Information...

5
88%
Zendesk

Zendesk (197)

  • Crozdesk Icon Grey

Used by over 90,000 businesses all over the world, Zendek is an online helpdesk that gives you everything you need to build relationships with customers and offer great personalized customer service. Zendesk offers features such as customer portals, knowledge base capabilities, ticketing and more. More Information...

6
88%
Freshservice

Freshservice (552)

  • Crozdesk Icon Grey

Popular and highly customizable, Freshservice is a Smart-IT helpdesk software with multi-channel support, gamification, automation and knowledge management. There is even a self-service portal that lets end users look up solutions from the knowledge base before they issue a ticket. More Information...

7
88%
LiveAgent

LiveAgent (1415)

  • Crozdesk Icon Grey

LiveAgent is a helpdesk software that is great for small businesses. LiveAgent will ensure that your customers get the information they need at the right time, with features such as a universal inbox, self-service portals that provide answers even when offline and social media integration that allows teams to answers questions on Facebook and Twitter. More Information...

8
85%
Kayako

Kayako (240)

  • Crozdesk Icon Grey

Kayoko is a helpdesk software that is great for businesses of all sizes. It features template responses that enable predefined and personal replies in seconds, automation that streamline your workflow, and extensive employee performance reports in addition to the expected features. More Information...

9
85%
Samanage

Samanage (535)

  • Crozdesk Icon Grey

Samanage is an enterprise IT service helpdesk that provides solutions for incident management, problem management, change management, release management and much more. Easily scalable and intuitively designed, Samanage offers extensive reporting capabilities, with a wide range of graphs and metrics that keep you on top of your data. More Information...

10
84%
LivePerson

LivePerson (119)

  • Crozdesk Icon Grey

LivePerson is an innovative and widely used online live chat software. Robust and highly scalable, LivePerson is characterized by its excellent agent workspace which presents important customer information during live conversation. CRM integrations and customer security verification round off this package. More Information...

11
84%
ManageEngine

ManageEngine (29)

  • Crozdesk Icon Grey

This web-based customer support software gives you all the essential tools to manage your IT helpdesk service. ManageEngine has solutions for incident management, automation, asset management, email tracking, ticket management and self-service portals. More Information...

12
83%
TeamSupport

TeamSupport (648)

  • Crozdesk Icon Grey

A customer service software that excels in business to business support. TeamSupport has a catalog of advanced features that ensure agents have an easier time responding to issues, such as the VideoView which enables agents to make recordings using their webcam and a Screen View which let agents record their screens and embed them into tickets. More Information...

13
78%
bpm'online service

bpm'online service (2)

  • Crozdesk Icon Grey

A great choice for medium and large businesses, bpm’online service provides full customer journey support across a range of different communication channels. bpm'online service has many features, including account and contact management, problem management, and knowledge management. More Information...

14
69%
Helprace

Helprace (6)

  • Crozdesk Icon Grey

Empower your support team with Helprace, an all-encompassing customer service software that offers a wide array of helpdesk services, with solutions for ticketing, community & feedback, documents and an internal knowledge base. More Information...

15
67%
Vision Helpdesk

Vision Helpdesk (52)

  • Crozdesk Icon Grey

Ensure that your helpdesk agents have the tools to give great customer service, with Vision Helpdesk. This software offers all of the expected solutions as well as some advanced functionalities, such as knowledge base capabilities, service cataloging and more. More Information...


All scores are fixed as of the date of publication.

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