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Support & Helpdesk Software Awards 2023

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2023
Support & Helpdesk

#Support&HelpdeskSoftware
#BestProducts2023
#CrozdeskAwards
The Top Support & Helpdesk Software products in 2023 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Zendesk
92/100 7/10
2
Zoho Desk
91/100 7/10
3
Freshdesk
91/100 6/10
4
SysAid
90/100 5/10
5
SolarWinds Service Desk
90/100 6/10
6
Salesforce Service Cloud
90/100 5/10
7
HappyFox
90/100 5/10
8
Re:amaze
90/100 5/10
9
LiveAgent
90/100 5/10
10
TeamSupport
90/100 5/10
11
ManageEngine Service Desk Plus
90/100 6/10
12
Kayako
90/100 6/10
13
Spiceworks Help Desk
90/100 6/10
14
Hiver
89/100 5/10
15
Help Scout
89/100 5/10
16
Jitbit Helpdesk
89/100 5/10
17
ProProfs Help Desk
89/100 4/10
18
Teamwork Desk
89/100 5/10
19
Wix Answers
89/100 4/10
20
HelpDesk
88/100 5/10

Support & Helpdesk Market Radar™ Support & Helpdesk Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

TeamSupport ClickDesk Hiver SysAid Help Scout ManageEngine Service Desk Plus Spiceworks Help Desk HappyFox LiveAgent Freshdesk Kayako SnapEngage Re:amaze Boldchat Teamwork Desk SolarWinds Service Desk Jitbit Helpdesk Zoho Desk ProProfs Help Desk Support.com QuickCEP SolarWinds

  Product Leaders  (bottom-right)

Service Creatio Keeping Salesforce Service Cloud Vision Helpdesk SherpaDesk Live2support REVE Chat HelpDesk Free Call Raiseaticket Mojo Helpdesk Richpanel Callbell HelpSite Loop Email Helppier Infoset Helprace Desk360 Helpninja Wix Answers OneDesk Zaiko Cayzu ThinkOwl Kait Rezolve SutiDesk Support.cc CloudApper Desk Faveo Helpdesk Aisera AI Customer Service Gnatta Halo Service Desk Supsis Live Chat and Solutions Desku.io Customericare Supportbench ClearFeed

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Abhisi yourbrowser.is LabiDesk Back Due.work OfficeAmp Subiz Live Chat Vertask Helpdesk appVuze DeepDesk Deskun SympoQ Swarmica DiamanteDesk Helpsumo EasyChannel osTicket
This Support & Helpdesk Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2023 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Support & Helpdesk category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on November 26, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on April 27, 2023  |  © 2014-2025, Crozdesk.com
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