Support & Helpdesk Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Support & Helpdesk

#Support&HelpdeskSoftware
#BestProducts2020
#CrozdeskAwards
The Top Support & Helpdesk Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Zendesk 90/100 7/10
2
Freshdesk 90/100 7/10
3
Zoho Desk 89/100 7/10
4
ProProfs Help Desk 89/100 6/10
5
Spiceworks Help Desk 89/100 6/10
6
LiveAgent 89/100 4/10
7
Salesforce Service Cloud 89/100 7/10
8
Jitbit Helpdesk 88/100 5/10
9
HappyFox 88/100 5/10
10
ManageEngine Service Desk Plus 87/100 5/10
11
Freshservice 87/100 5/10
12
Kayako 87/100 5/10
13
Help Scout 87/100 5/10
14
TeamSupport 87/100 4/10
15
Teamwork Desk 85/100 5/10
16
SolarWinds Service Desk 85/100 4/10
17
Re:amaze 85/100 4/10
18
Service Creatio 85/100 3/10
19
SysAid 85/100 5/10
20
Hiver 81/100 5/10

Support & Helpdesk Market Radar™ Support & Helpdesk Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Zendesk Salesforce Service Cloud Help Scout ManageEngine Service Desk Plus Spiceworks Help Desk HappyFox LiveAgent Freshdesk Kayako SnapEngage Boldchat Teamwork Desk Support.com SolarWinds Service Desk Freshservice Jitbit Helpdesk Zoho Desk ProProfs Help Desk

  Product Leaders  (bottom-right)

Service Creatio TeamSupport ClickDesk Subiz Live Chat Hiver Keeping Vision Helpdesk SysAid SherpaDesk Helprace Issuetrak Live2support REVE Chat Re:amaze Gnatta HelpDesk Free Call Raiseaticket Faveo Helpdesk Mojo Helpdesk SutiDesk Richpanel Callbell HelpSite Loop Email Helpninja Aisera AI Customer Service

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Customericare Helppier Deskun Abhisi DiamanteDesk yourbrowser.is

Embed this on your site
<a href="https://crozdesk.com/customer-service-crm/support-helpdesk-software/top-list" target="_blank" title="Top Support & Helpdesk Software on Crozdesk 2020">
  <img src="https://crozdesk.com/infographics/support-helpdesk-software-2020/embed" width="1070" border="0" alt="Top 20 Support & Helpdesk Software of 2020 Infographic" />
</a>

Back to top