Re:amaze

What is Re:amaze?

Support, engage, and convert customers with Re:amaze Helpdesk and Live Chat. Work collaboratively with customers using a shared inbox for email, social, chat, and FAQ.

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands.

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

More powerful and complete compared to other helpdesks
Manage multiple stores easily
Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
Boost sales, conversion, and retention
Top rated merchant support
Demos, training, and onboarding
Access top 3rd party apps data without leaving your helpdesk ticketing and live chat support dashboard
Flexible pricing no contract

Built For Digital Brands

Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

See cart items, track browsing activity, customers' screens w/ Re:amaze Live
Send products to customers in chat
Create dynamic reply templates w/ macros
Create automated workflows w/ macros
Use Live Chat + Bots to automatically engage customers w/ macros
Measure your customer service team's revenue and sales impact
Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

Pre-built chatbots help answer order status questions + questions covered in FAQ
Build your own multi-step chatbots to help, guide, sell to customers
Use AI powered Intents to classify support messages and predict customer sentiments accurately
Create workflows to route, reply, assign, tag tickets in your helpdesk
Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

Current / referring URL / time and date
Total Shopify spend / order count
Items in cart
Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.

Compare Re:amaze

Re:amaze Awards

Re:amaze currently scores 91/100 in the Support & Helpdesk category. This is based on user satisfaction (92/100), press buzz (47/100), recent user trends (rising), and other relevant information on Re:amaze gathered from around the web.

The score for this software has declined over the past month. What is this?

www.reamaze.com

Support & Helpdesk Market Radar

Re:amaze Product Overview

Languages Supported: English

Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf

Re:amaze Features

2-Factor Authentication
A/B Testing
Analytics
API
Audience Targeting
Batch Permissions & Access
Brand Management
Chat
Contact Management
Contact Sharing
Conversion Tracking
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Inventory Tracking
Keyword Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Payment Processor
Project Management
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Product Catalog
Click-to-Dial
Order management
BitCoin
PayPal
Stripe
SAP Integration
Review Monitoring
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Payment Gateway Integration
Design Templates

Re:amaze Pricing

Re:amaze Pricing Plans

Basic

$29.00
1 user(s) / month

Unlimited Email Inboxes
Social Media Integration
Basic Reporting
Public / Internal FAQ
Workflow Automation
Website Integration
Live Chat
Chatbots
Cues (Engagement Automation)
1,000 Free Push Notifications Per Month

Pro

$49.00
1 user(s) / month

All of the features in Basic
Manage Multiple Brands in one Account
Live View of Site Visitors
Advanced Reporting
Custom Hosted Domain
Customizable Email Templates
SMS and VOIP Integrations
1,000 Free Push Notifications Per Month

Plus

$69.00
1 user(s) / month

All of the features in Pro
Peek (Live Screensharing)
Departments (Staff Groups)
Staff Performance Reporting
Customizable Staff Roles
Customer Satisfaction Ratings
Optional Classic Chat Mode
SAML / SSO Integration
FAQ Article Edit History
2,000 Free Push Notifications Per Month

Starter

$59.00
unlimited user(s) / month

All the feature of Basic
Unlimited Users
Up to 500 Active Conversations per Month
Customizable with Basic, Pro, or Plus Features
Up to 20,000 Active Conversations per Month

Plans starting from: $29.00/month Credit card required: No

Re:amaze FAQs

Does Re:amaze integrate with any other apps?

Slack
G Suite
Stripe
Aircall.io
Smile.io
Pipedrive
Twilio
Stride
GitHub
Zapier
PieSync
Shopify
BigCommerce
WooCommerce
Jira
Google Analytics
Google Tag Manager
MailChimp
Meetingbird
Upscope
ReCharge Payments
ShipStation
Klaviyo
Wordpress
ClickSend
Magento
Amazon Seller Central (Coming Soon)
Yotpo (Coming Soon)
Salesforce (Coming Soon)

What are some applications Re:amaze is commonly used in tandem with?

Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.

What is Re:amaze generally used for?

Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.

What platforms does Re:amaze support?

Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.

Does Re:amaze offer an API?

Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.

Does Re:amaze offer multi-user capability (e.g. teams)?

Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).

Who are the main user groups of Re:amaze?

Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.