Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver empathetic customer service, right from the tool they are already familiar with - Gmail.
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, HubSpot, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.
Collision Alerts - Get alerted when someone from your team is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Organize your emails based on different categories using Email Tags.
Email Templates - Save canned responses as templates. Share them with your team so that they can respond faster to similar types of emails.
SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries. Get real-time alerts when SLAs aren't met.
Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.
Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.
TOP REASONS WHY YOU'LL LOVE HIVER:
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Hiver currently scores 93/100 in the Support & Helpdesk category. This is based on user satisfaction (94/100), press buzz (54/100), recent user trends (falling), and other relevant information on Hiver gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Assign customer queries within your team in a single click. Keep track of every single query in real-time
Hiver is a customer service solution that works within Gmail.
Completely do away with internal emails. Use Email Notes to collaborate with your team members.
Teams can collaborate inside shared inboxes such as support@ and orders@ from their Gmail inbox
Get started in minutes. Your team doesn't need any extensive training as Hiver is easy-to-use and intuitive.
Prioritize customer emails by using Email Tags which allows you to categorize queries.
Automate daily, repetitive tasks by setting up automations. Invest time in more productive tasks
Monitor important customer service metrics such as first response time and average resolution time.
Have complete visibility into what every team member is working on. Building accountability is easy.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfHiver is used by teams to manage shared inboxes like support@, services@ and orders@ - right from Gmail. It helps teams collaborate faster on incoming queries and ensure every query is responded to promptly.
By using Zapier, you can integrate Hiver with other platforms and solutions seamlessly.
Hiver is used by businesses across different verticals - ranging from logistics and B2B companies to educational institutions and travel brands. Being a product that helps teams collaborate faster over email, Hiver finds use in multiple teams.- support, sales, finance, and operations, to name a few.
Yes, Hiver is built for teams. Using Hiver, team members can easily collaborate from their work inbox - assign, track, and resolve queries on time.
As Hiver works on top of Gmail, it mainly supports G Suite users. Hiver also has an Android and iOS app.
