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Support & Helpdesk Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Support & Helpdesk

#Support&HelpdeskSoftware
#BestProducts2020
#CrozdeskAwards
The Top Support & Helpdesk Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Zendesk
90/100 7/10
2
Freshdesk
90/100 6/10
3
Zoho Desk
89/100 7/10
4
ProProfs Help Desk
89/100 4/10
5
Spiceworks Help Desk
89/100 6/10
6
LiveAgent
89/100 5/10
7
Salesforce Service Cloud
89/100 5/10
8
Jitbit Helpdesk
88/100 5/10
9
HappyFox
88/100 5/10
10
ManageEngine Service Desk Plus
87/100 6/10
11
Freshservice
87/100 5/10
12
Kayako
87/100 6/10
13
Help Scout
87/100 5/10
14
TeamSupport
87/100 5/10
15
Teamwork Desk
85/100 5/10
16
SolarWinds Service Desk
85/100 6/10
17
Re:amaze
85/100 5/10
18
Service Creatio
85/100 5/10
19
SysAid
85/100 5/10
20
Hiver
81/100 5/10

Support & Helpdesk Market Radar™ Support & Helpdesk Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Service Creatio TeamSupport ClickDesk Hiver Vision Helpdesk SysAid Help Scout ManageEngine Service Desk Plus SherpaDesk Spiceworks Help Desk HappyFox Live2support REVE Chat LiveAgent Freshdesk Kayako SnapEngage Re:amaze HelpDesk Boldchat Teamwork Desk SolarWinds Service Desk Mojo Helpdesk Jitbit Helpdesk Zoho Desk HelpSite ProProfs Help Desk Support.com Wix Answers Zaiko

  Product Leaders  (bottom-right)

Keeping Salesforce Service Cloud Issuetrak Free Call Raiseaticket Richpanel Callbell Loop Email Helppier yourbrowser.is Infoset Helprace Desk360 Helpninja OneDesk Cayzu ThinkOwl Kait Rezolve SutiDesk Support.cc CloudApper Desk Faveo Helpdesk Aisera AI Customer Service Gnatta Halo Service Desk Back Supsis Live Chat and Solutions Desku.io Customericare Subiz Live Chat Supportbench ClearFeed

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Abhisi LabiDesk Due.work OfficeAmp Vertask Helpdesk appVuze DeepDesk Deskun SympoQ Swarmica DiamanteDesk Helpsumo
This Support & Helpdesk Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Support & Helpdesk category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on April 27, 2024. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on July 21, 2020  |  © 2014-2024, Crozdesk.com
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