Support & Helpdesk Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Support & Helpdesk

#Support&HelpdeskSoftware
#BestProducts2020
#CrozdeskAwards
The Top Support & Helpdesk Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Zendesk 90/100 7/10
2
Freshdesk 90/100 7/10
3
Zoho Desk 89/100 7/10
4
ProProfs Help Desk 89/100 4/10
5
Spiceworks Help Desk 89/100 6/10
6
LiveAgent 89/100 5/10
7
Salesforce Service Cloud 89/100 7/10
8
Jitbit Helpdesk 88/100 5/10
9
HappyFox 88/100 5/10
10
ManageEngine Service Desk Plus 87/100 5/10
11
Freshservice 87/100 5/10
12
Kayako 87/100 6/10
13
Help Scout 87/100 5/10
14
TeamSupport 87/100 5/10
15
Teamwork Desk 85/100 5/10
16
SolarWinds Service Desk 85/100 6/10
17
Re:amaze 85/100 5/10
18
Service Creatio 85/100 5/10
19
SysAid 85/100 5/10
20
Hiver 81/100 5/10

Support & Helpdesk Market Radar™ Support & Helpdesk Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Zendesk Hiver Salesforce Service Cloud Help Scout ManageEngine Service Desk Plus Spiceworks Help Desk HappyFox LiveAgent Freshdesk Kayako Re:amaze Teamwork Desk SolarWinds Service Desk Jitbit Helpdesk Zoho Desk Support.com

  Product Leaders  (bottom-right)

Service Creatio TeamSupport ClickDesk Keeping Vision Helpdesk SysAid SherpaDesk Issuetrak Live2support REVE Chat SnapEngage HelpDesk Free Call Boldchat Raiseaticket Mojo Helpdesk Richpanel Callbell HelpSite Loop Email ProProfs Help Desk Helppier Infoset Helprace Desk360 Helpninja Wix Answers OneDesk Zaiko LabiDesk Cayzu ThinkOwl Kait Rezolve SutiDesk Support.cc CloudApper Desk Faveo Helpdesk Aisera AI Customer Service Gnatta Halo Service Desk Supsis Live Chat and Solutions Desku.io

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Abhisi yourbrowser.is Jikoo DiamanteDesk Customericare Back Due.work Deskun Vertask Helpdesk

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