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Support & Helpdesk Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Support & Helpdesk

#Support&HelpdeskSoftware
#BestProducts2020
#CrozdeskAwards
The Top Support & Helpdesk Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Zendesk
90/100 7/10
2
Freshdesk
90/100 6/10
3
Zoho Desk
89/100 7/10
4
ProProfs Help Desk
89/100 4/10
5
Spiceworks Help Desk
89/100 6/10
6
LiveAgent
89/100 5/10
7
Salesforce Service Cloud
89/100 5/10
8
Jitbit Helpdesk
88/100 5/10
9
HappyFox
88/100 5/10
10
ManageEngine ServiceDesk Plus
87/100 6/10
11
Freshservice
87/100 5/10
12
Kayako
87/100 6/10
13
Help Scout
87/100 5/10
14
TeamSupport
87/100 5/10
15
Teamwork Desk
85/100 5/10
16
SolarWinds Service Desk
85/100 6/10
17
Re:amaze
85/100 5/10
18
Service Creatio
85/100 5/10
19
SysAid
85/100 5/10
20
Hiver
81/100 5/10

Support & Helpdesk Market Radar™ Support & Helpdesk Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Service Creatio TeamSupport ClickDesk Hiver SysAid Help Scout ManageEngine ServiceDesk Plus Spiceworks Help Desk HappyFox LiveAgent Freshdesk Kayako Re:amaze Boldchat Teamwork Desk SolarWinds Service Desk Jitbit Helpdesk Zoho Desk ProProfs Help Desk Support.com QuickCEP SolarWinds osTicket ServiceNow

  Product Leaders  (bottom-right)

Keeping Salesforce Service Cloud Vision Helpdesk SherpaDesk Live2support REVE Chat SnapEngage HelpDesk Free Call Raiseaticket Mojo Helpdesk Richpanel Callbell HelpSite Loop Email Helppier Infoset Helprace Desk360 Helpninja Wix Answers OneDesk Zaiko LabiDesk Cayzu ThinkOwl Rezolve SutiDesk Support.cc CloudApper Desk Faveo Helpdesk Aisera AI Customer Service Halo Service Desk Supsis Live Chat and Solutions Desku.io Supportbench ClearFeed EasyChannel

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Abhisi yourbrowser.is Kait Gnatta Back Due.work Customericare OfficeAmp Subiz Live Chat Vertask Helpdesk appVuze Deskun SympoQ Swarmica DiamanteDesk Helpsumo
This Support & Helpdesk Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Support & Helpdesk category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on December 29, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on July 21, 2020  |  © 2014-2025, Crozdesk.com
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