TeamSupport

What is TeamSupport?

TeamSupport is cloud-based customer service and help desk software for B2B software and technology companies.

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

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TeamSupport Awards

TeamSupport currently scores 89/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (47/100), recent user trends (falling), and other relevant information on TeamSupport gathered from around the web.

The score for this software has declined over the past month. What is this?

www.teamsupport.com

Support & Helpdesk Market Radar

TeamSupport Product Overview

Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.
Ticket Management: Includes easy to use features like reminders, and customizable automations.
Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.
Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.
Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.
Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Languages Supported: English

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf

TeamSupport Features

2-Factor Authentication
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Supplier Management
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
SAP Integration
Net Promoter Score
Real-time Alerts
Sales Automation
Workflow Management
Self-service Portal
Pipeline Management
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

TeamSupport Pricing Plans

Other pricing information:

Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

Credit card required: No

TeamSupport FAQs

Who are the main user groups of TeamSupport?

Main users of TeamSupport are B2B software and technology companies with support and product teams.

What is TeamSupport generally used for?

It is generally used as a B2B customer support tool.

What platforms does TeamSupport support?

This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

Does TeamSupport integrate with any other apps?

TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.