SolarWinds Service Desk is a cloud-based IT service desk and asset management platform.
SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
SolarWinds Service Desk currently scores 90/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (56/100), recent user trends (rising), and other relevant information on SolarWinds Service Desk gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
IT Service Desk: Manages tickets and service requests, email integration of self-service portal.
Self-Service Portal: Employees can resolve their issues independently.
Contract Management: Tracking all contracts and software licences.
IT Asset Management: Management of every asset in the organization.
IT Service Catalog: Streamline available service requests and fulfillment processes.
Risk Detection: Scans software and hardware continuously for all issues.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in July 2025.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfPricing on Request: Customers receive customized price quotes based on number of accepted services.
SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.
SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.
Main users are companies that employ between 100-3,000 people.
This service is generally used for IT Service Management and IT Asset Management.
This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.
It integrates with over 200 cloud applications.
A tool that is easy to integrate with a 100% effective and reliable monitoring service that also provides detailed reports in real time.
It has advanced AI technology for better productivity and speed. From the beginning it was an excellent experience going through all its functions, the customer service which did a good job on occasions that we needed them and the user interface with which we can manage tickets quickly.
It integrates very well and has a simple design that any newbie can use.
Although all the software has the potential of being an ideal tool and although it has been so for some time, I must say that the only thing that I am not satisfied with about SolarWinds is its level of storage in the database, it is something that they should improve without doubt.
Easy access system hosted in the cloud, SolarWinds manages IT services being one of the best that can be found in the market, a few years ago we needed a tool for these cases and we did not hesitate to choose this platform that has undoubtedly made a unique job.
Ideal for inventory management, monitoring service requests, ticket escalation is never a problem.
Very good tool for customer service based on the cloud, for a total management of business assets. It has enough features for any issues, changes, or inconveniences that may arise; having an analysis and monitoring capacity that makes the difference compared to other software, therefore, it is a work of constant quality, showing an optimal final result. SolarWinds Service Desk easily allows for correspondence and time tracking of each customer, as well as assigning tickets to each employee. It is a useful tool for any company.
Since its implementation in the organization, this tool has been of great help in terms of all the reports of any incident, in the production of the tickts for the employees, all the change requests. It also integrates with other tools that are also very helpful; so we do not have, until now, negativity with this software.
It is easy to set up and use.
Very scalable tool.
Useful automations of all functions.
Totally robust and sharp platform.
Reliably manage any incident that may arise.
Constant monitoring.
Organization of workloads.
Assignment of tickts for employees.
It has a very efficient technical service, which offers you constant help.
