SolarWinds Service Desk is a cloud-based IT service desk and asset management platform.
SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
SolarWinds Service Desk currently scores 90/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (55/100), and other relevant information on SolarWinds Service Desk gathered from around the web.
| The score for this software has improved over the past month. What is this? |
IT Service Desk: Manages tickets and service requests, email integration of self-service portal.
Self-Service Portal: Employees can resolve their issues independently.
Contract Management: Tracking all contracts and software licences.
IT Asset Management: Management of every asset in the organization.
IT Service Catalog: Streamline available service requests and fulfillment processes.
Risk Detection: Scans software and hardware continuously for all issues.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in August 2022.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfPricing on Request: Customers receive customized price quotes based on number of accepted services.
SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.
SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.
Main users are companies that employ between 100-3,000 people.
This service is generally used for IT Service Management and IT Asset Management.
This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.
It integrates with over 200 cloud applications.
