Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Zoho Desk currently scores 90/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (68/100), recent user trends (falling), and other relevant information on Zoho Desk gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Put customer service at the heart of your company.
Quick Support, Happy Customers!
Close tickets faster than ever Zoho Desk® saves up to 2 hours per agent per day.
Get answers at your fingertips for customer tickets. Engage customers with self-service.
100+ Million Users Trust Zoho®
Support Your Customers Better.
Zoho Desk® offers a best Free plan that lets you host up to 3 Free users.Try it now.
Zoho Desk supports various platforms, including web browsers (Chrome, Firefox, Safari), iOS and Android mobile devices through dedicated apps, and integrates seamlessly with popular communication channels such as email, social media, and third-party applications, providing a versatile and accessible customer support solution.
Yes, Zoho Desk offers seamless integration with a variety of apps, streamlining workflow and enhancing productivity. Connect with popular tools like Slack, Salesforce, Mailchimp, and more, ensuring a unified experience for customer support and management tasks.
Zoho Desk caters to diverse user groups, including customer support teams, service agents, and IT professionals. Businesses of all sizes across various industries leverage its features for streamlined ticket management, automation, and collaboration. The platform serves as a comprehensive solution, enhancing customer engagement and satisfaction while optimizing internal processes for efficient issue resolution.
Zoho Desk is a customer support and help desk software designed to streamline and automate support processes. It enables businesses to efficiently manage customer inquiries, tickets, and communication, improving overall customer satisfaction. The platform offers features such as ticketing, knowledge base management, and multi-channel support, facilitating seamless interactions between customers and support teams.
Yes, Zoho Desk provides comprehensive support with guides, tutorials, and customer assistance. Access helpful resources for efficient self-learning, step-by-step tutorials for various features, and responsive customer support to address queries and concerns, ensuring a smooth user experience.
