Framework-as-a-service tool automates knowledge-centered methodology and boosts Support efficiency.
Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it.
Make your support agents be smart and knowledgeable to provide fantastic Support! Implement and unique knowledge management methodology ! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition anymore! The swarming Intelligence of the team will always be with each of the agents does not matter if he/she works for a long time or newcomer!
Besides that your knowledge will always be up2dated and 100% fit to what your customers are looking for at the given moment! Reduce your Support costs down to 25% and more by means of Volume Deflection and Average Handling Time improvement!
No harsh with complex training, installation guides, or spending cash on implementation. Swarmica will do everything for you gaming the processes and guiding your team on what to do!
Knowledge capture in agent workspace
The link between ticket-knowledgebase article-bug
Automatic agents roles assignment
Cumulative dashboard for efficiency measurement
Development tree to guide the steps for improvement
Quality assurance/performance review module to drive agents’ engagement
Agent & Team scorecards
Volume Deflection reporting
Automatic taxonomy and Product improvement tool
Headcount and Cost Savings report
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in December 2021.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf
It allows implementing knowledge-centered framework in the existing environment with minimal efforts and engage support team to contribute into collective knowledge and apply swarming intelligence practices.
It's SaaS platform
Support organizations of the companies who needs to provide technical support for their product and looking for an opportunity to improve their efficiency and optimize costs.