Swarmica

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What is Swarmica?

Framework-as-a-service tool automates knowledge-centered methodology and boosts Support efficiency.

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it.

Make your support agents be smart and knowledgeable to provide fantastic Support! Implement and unique knowledge management methodology ! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition anymore! The swarming Intelligence of the team will always be with each of the agents does not matter if he/she works for a long time or newcomer!

Besides that your knowledge will always be up2dated and 100% fit to what your customers are looking for at the given moment! Reduce your Support costs down to 25% and more by means of Volume Deflection and Average Handling Time improvement!

No harsh with complex training, installation guides, or spending cash on implementation. Swarmica will do everything for you gaming the processes and guiding your team on what to do!


swarmica.com


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Swarmica Product Overview

  • Knowledge capture in agent workspace

  • The link between ticket-knowledgebase article-bug

  • Automatic agents roles assignment

  • Cumulative dashboard for efficiency measurement

  • Development tree to guide the steps for improvement

  • Quality assurance/performance review module to drive agents’ engagement

  • Agent & Team scorecards

  • Volume Deflection reporting

  • Automatic taxonomy and Product improvement tool

  • Headcount and Cost Savings report


Languages Supported: English

Support & Helpdesk Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in December 2021.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Swarmica Features

  • 360 Degree Feedback
  • Analytics
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Onboarding
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Vacation & Absence Calendar
  • Sales Motivator
  • Employee Engagement
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Swarmica Pricing

Swarmica Pricing Plans

Basic

Free
  • Articles search/creation
  • Attach/detach articles to tickets
  • List of articles attached to a ticket
  • Automatic agents roles assignment
  • Swarmica cumulative metric
  • Development tree

Pro

$20.00
1 user(s) / month
  • All in Basic
  • Agents performance review
  • Agent/Team scorecard
  • Gamification
  • Volume Deflection reporting
  • HC & Costs saving tracking

Premium

$35.00
1 user(s) / month
  • All in Pro
  • Articles database backup
  • Articles content access control
  • Automatic articles archiving mechanism
  • Benchmarking
  • Automatic taxonomy and Product improvement tool
  • Semantic articles analysis & clustering

Plans starting from: $20.00/month Credit card required: N/A

Swarmica FAQs

Does Swarmica offer guides, tutorials and or customer support?

Yes

What is Swarmica generally used for?

It allows implementing knowledge-centered framework in the existing environment with minimal efforts and engage support team to contribute into collective knowledge and apply swarming intelligence practices.

Does Swarmica integrate with any other apps?

  1. Zendesk
  2. Jira

What are some applications Swarmica is commonly used in tandem with?

  1. Zendesk
  2. Jira

Does Swarmica offer multi-user capability (e.g. teams)?

Yes

Does Swarmica offer an API?

Yes

What platforms does Swarmica support?

It's SaaS platform

Who are the main user groups of Swarmica?

Support organizations of the companies who needs to provide technical support for their product and looking for an opportunity to improve their efficiency and optimize costs.

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