Employee feedback management software is a subcategory of core HR solutions designed to measure employee engagement and satisfaction, equipped with features for collecting and analyzing feedback data.
A comprehensive employee feedback solution can serve as a central platform for managing employee survey initiatives and other employee engagement programs that are being implemented by an organization. A wide variety of employee feedback tools are available and can be leveraged to effectively manage feedback from different perspectives, including the managers, partners, team members and employees. Employee feedback software is a valuable component of performance management and provides employees with the opportunity to grow and develop from a personal and professional standpoint. It not only helps guide employees through their careers, but it’s also vital in building a sustainable company culture.
Employee feedback management software contains key processes and tools that empower businesses and organizations to gather feedback from their employees in a continuous and efficient way, analyze the responses and gain meaningful insights that can then be leveraged to better the employee experience, boost employee satisfaction and improve employee productivity and efficiency in the long run. Capturing employee feedback is not that different from conducting a health checkup. Only with this process you’re performing a checkup on the overall health and performance of your entire workforce. By using a survey tool to capture employee sentiment, you are effectively attempting to understand your organizational health index (OHI), evaluate employee engagement and satisfaction.
Capturing and managing employee feedback is at the heart of every successful and high-performing enterprise. Continuous feedback, along with regular performance reviews, gives employees a more accurate and reliable measurement of how well they’re doing in certain aspects of their job. It also allows managers and HR teams to identify the key areas of improvement of every staff member. HR professionals and managers can use the data they extract from the survey responses to create and develop a sustainable program to help employees work on the skills they need to improve their performance and climb up the professional ladder.
A good example of employee feedback management software feature that is often utilized by organizations and enterprises is assisted feedback generation. This feature is available in certain products in the market, although it may have a different name. However, the basic premise of this particular feature is to perform an in-depth analysis on employee reviews in order to generate feedback phrases according to a variety of positive and negative criteria. For example, employees giving feedback would choose phrases like “has a proactive mindset,” “never misses a deadline” or “checks and rechecks for accuracy.”
Employee feedback solutions with this kind of feature can provide a significant impact on how HR departments work when it comes to engaging employees and improving their performance. It also gives employees a reliable and accurate source of information that they can use to improve their performance and efficiency in their role within the organization. Assisted feedback generation can also help put a spotlight on specific employee behaviors that HR teams and managers might otherwise overlook, making the whole feedback process a lot more useful to the administrators and the employees.
Real-time feedback is a consistently useful feature for a small and midsize company, as well as in an enterprise-level business environment. This is arguably one of the most vital and useful features in employee feedback management software. This is a form of feedback that can be delivered continuously throughout the year. In fact, it can go a long way in addressing and improving upon the potential harm caused by annual performance evaluations. Real-time feedback is also a common feature found in employee engagement software and other core HR software solutions.
Real-time feedback is not that dissimilar to other employee feedback methods like pulse surveys, for example. A pulse survey is a modern feedback solution that has quickly become a staple in many feedback survey tools, including your typical employee engagement platform. This type of survey is used to gather feedback on a regular basis, instead of the traditional annual or biannual evaluation surveys. Some HR teams conduct pulse surveys on a weekly basis, while others do it once or twice a month. The goal is to get a constant and accurate view of employee sentiment.
Another modern feature in many employee feedback management software systems is the eNPS or employee net promoter score. This is a survey method that makes use of a number scale, usually ranging from 1 to 10 with 10 being the highest rating, as answers to specific survey questions. For instance, an employee is asked “how satisfied are you with your current role in the company?” they would then pick a number between 1 and 10 to rate their current satisfaction level.
This survey method is quite useful on an enterprise level, especially since it keeps employee feedback as concise and efficient as possible. It is often used together with a robust analytics tool to help sort out the responses, calculate the net promoter score and obtain meaningful insights that can then be used to improve employee experiences and performance. It will help HR teams and businesses, in general, to identify employees who can be brand ambassadors, who are engaged with the company and promote it to potential partners and customers.
Visual tracking feedback dashboards are also an important feature in many employee feedback management software solutions, especially those that cater to large businesses and organizations. This is a feature that utilizes visualizations to create an entire performance roadmap represented as a color-coded workflow. It effectively captures the positive and negative performance indicators on a clean and easy to navigate dashboard. While the feature is useful for larger companies, it is also a valuable tool for smaller businesses and organizations as it provides a company-wide view of employee performance and engagement at a glance.
Employee feedback management software is specifically designed with advanced analytics capabilities that give you the power to extract meaningful and actionable insights from employee sentiments and opinions. This category of software has become an invaluable asset to businesses of all sizes, across multiple industries.
Apart from giving you the tools and the resources that allow you to understand your employees’ experiences and sentiments, the software also provides your employees with a voice by giving them a platform, an exclusive channel where they can share their thoughts and opinions about their job, their colleagues, their role in the company and about the organization as a whole. In the long run, employee feedback software can help develop and sustain good company culture. It can be an important tool for nurturing cooperation and collaboration among individual and teams, as well as build open relationships between employees and their superiors.
Good employee feedback management software works to provide employees some relevance within the organization. Employees who are engaged are more motivated and are more likely to deliver quality performance. This type of software is designed to provide employees with multiple avenues to share their thought and ideas, their recommendations and comments. For instance, email integration, mobile apps, anonymous commenting/messaging tools and desktop notification functions. Employee feedback software allows HR teams and managers to receive and act upon their employees’ wishes.
Employee feedback platforms also help boost employee engagement, in case it’s still not clear. With built-in feedback channels, staff and team members can effectively collaborate with their peers and supervisors, communicate ideas, discuss projects, identify potential bottlenecks and share their thoughts and recommendations about specific projects. This approach helps to ensure that all employees are acknowledged and are affirmed of their workflows, which in turn greatly improves their engagement.
Employee feedback management software also plays a significant role in employee retention. Besides finding top talent, the next most difficult task that you will face when it comes to employee management is retaining high-performing talent.
Once you’ve found the right talent, done the hiring and the onboarding process, the next big challenge you have to tackle is finding ways to retain that talent and keep them from jumping over to other companies. The best way to do that is to provide a good employee experience so they are constantly engaged and satisfied with their roles. This is where employee feedback software shows its true value to your organization. It is instrumental in helping businesses and organizations increase their employee retention rate.
Ultimately, employee feedback management software helps you to make better business decisions, which is invaluable in a highly competitive market. Gathering and analyzing employee feedback can provide you with valuable insights that you would otherwise miss. The success of your business depends on the productivity and performance of your workforce. Productivity and performance are affected by employee experience, engagement and satisfaction. The best way to measure those elements is with a good employee feedback solution.
Your employees are your biggest investment; they are the pulse of your organization. And to make sure you get the most out of that investment, you need to ensure they remain engaged, satisfied and highly productive. Good employee feedback management software can provide you with the information you need to better manage your employees, provide them with good experience, keep them happy and satisfied, so they can deliver the kind of performance that you want out of them.
There are many different employee feedback tools in the market. You have to consider your requirements and the kind of information that you want to capture, so you can start assessing the different survey methods and pick the ones that suit your needs best.