Birdeye

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What is Birdeye?

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing, and insights tools.


Birdeye scored 95/100 (No. 1 in Reputation Management) in the Reputation Management category. This is based on user satisfaction (96/100), press buzz (61/100), recent user trends (falling), and other relevant information on Birdeye gathered from around the web.

The score for this software has improved over the past month. What is this?

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Reputation Management Market Radar

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Birdeye Product Overview

  • Automatically get more reviews.

  • Monitor 150+ review sites in one dashboard.

  • Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.

  • Post to multiple social channels at once, and schedule posts ahead of time.

  • Webchat converts website visitors into customers.

  • Analyze insights from reviews, social media, and surveys in one place.

  • Understand where you rank in your industry and leverage competitive insights to get ahead.

  • Create surveys for customer experience, employee experience, product experience, and brand experience.

  • Collect feedback across the customer journey via email, websites, SMS, and more.

  • Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.


Languages Supported: English

Reputation Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Reputation Management software for business. Published in October 2021.

Reputation management software is used by companies across all industries to systematically track, control and build their reputation online and offline. This is often accomplished by monitoring user review sites, and other online channels. Software in this...

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Birdeye Features

  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Feedback Management
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • SMS
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Template Designer
  • Net Promoter Score

Birdeye FAQs

What are some applications Birdeye is commonly used in tandem with?

Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.

What is Birdeye generally used for?

Birdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.

Who are the main user groups of Birdeye?

Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 60,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.

Does Birdeye offer guides, tutorials and or customer support?

Birdeye has dedicated customer support.

Does Birdeye offer multi-user capability (e.g. teams)?

Birdeye offers multi-user capabilities.

Does Birdeye integrate with any other apps?

Birdeye seamlessly integrates with over 300 apps.

Does Birdeye offer an API?

Birdeye offers an API.

Birdeye User Reviews

Average User Rating:
4.79/5 based on 1245 user ratings.
Your Rating:
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"BirdEye to help you grown online reviews"


What do you like about Birdeye?

We have been a client of BirdEye for over 3 years. They have taken us from just a small handful of reviews to well over 60, 5 star reviews on Google and numerous other reviews on other platforms, Facebook, Angie's List, BBB, etc. Our clients find it easy to use and our office and employees now understand the importance of reviews and the ease to which to send. We have recently started using the webchat feature as well and love the ease of checking and corresponding with clients all from the BirdEye app on my phone

What do you dislike about Birdeye?

I wish they would call before renewing each year. They currently send an email but at least one phone call would be nice since we pay annually.

What have you been using it for and what problems did Birdeye solve?

Help us make it easy for our happy clients to provide 5 star reviews on multiple platforms

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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