#1 most trusted reputation and customer experience platform for local business
Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Birdeye currently scores 95/100 (Top 3 in Reputation Management) in the Reputation Management category. This is based on user satisfaction (96/100), press buzz (63/100), recent user trends (falling), and other relevant information on Birdeye gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Automatically get more reviews.
Monitor 150+ review sites in one dashboard.
Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.
Post to multiple social channels at once, and schedule posts ahead of time.
Webchat converts website visitors into customers.
Analyze insights from reviews, social media, and surveys in one place.
Understand where you rank in your industry and leverage competitive insights to get ahead.
Create surveys for customer experience, employee experience, product experience, and brand experience.
Collect feedback across the customer journey via email, websites, SMS, and more.
Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.
Product recommendations, vendor rankings, market overview and tips on how to select Reputation Management software for business. Published in September 2023.
Reputation management software is used by companies across all industries to systematically track, control and build their reputation online and offline. This is often accomplished by monitoring user review sites, and other online channels. Software in this...
FREE DOWNLOAD Reputation-Management-Software-Buyer-Guide-2018.pdfBirdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.
Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 100,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.
Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.
Birdeye has dedicated customer support.
Birdeye offers multi-user capabilities.
Birdeye seamlessly integrates with over 300 apps.
Birdeye offers an API.
We have been a client of BirdEye for over 3 years. They have taken us from just a small handful of reviews to well over 60, 5 star reviews on Google and numerous other reviews on other platforms, Facebook, Angie's List, BBB, etc. Our clients find it easy to use and our office and employees now understand the importance of reviews and the ease to which to send. We have recently started using the webchat feature as well and love the ease of checking and corresponding with clients all from the BirdEye app on my phone
I wish they would call before renewing each year. They currently send an email but at least one phone call would be nice since we pay annually.
Help us make it easy for our happy clients to provide 5 star reviews on multiple platforms
