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Customer Experience Software Awards 2023

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2023
Customer Experience

#CustomerExperienceSoftware
#BestProducts2023
#CrozdeskAwards
The Top Customer Experience Software products in 2023 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Medallia
94/100 5/10
2
InMoment
92/100 5/10
3
Birdeye
92/100 6/10
4
Qualtrics Customer Experience
92/100 7/10
5
UserTesting
91/100 6/10
6
OvationCXM
91/100 4/10
7
Fullstory
91/100 5/10
8
LifeRay
91/100 5/10
9
WalkMe
91/100 5/10
10
Userpilot
91/100 5/10
11
Custify
91/100 4/10
12
Quantum Metric
91/100 5/10
13
SurveyLegend
90/100 5/10
14
Confirmit
90/100 5/10
15
SurveySparrow
90/100 5/10
16
MindTouch
90/100 5/10
17
Waitwhile
89/100 5/10
18
zenloop
89/100 4/10
19
Smaply
89/100 4/10
20
ForeSee
89/100 5/10

Customer Experience Market Radar™ Customer Experience Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

WalkMe Qualtrics Customer Experience Confirmit LifeRay Sitecore MindTouch UserTesting Medallia InMoment Uniqode QR Codes ZOHO CRM Plus ManageEngine ServiceDesk Plus SurveySensum Birdeye Formstack Freshworks CRM

  Product Leaders  (bottom-right)

ForeSee Waitwhile Lumoa Userpilot Recite Me Custify Userbrain zenloop Famepilot twik Quantum Metric SurveySparrow SurveyLegend Usetiful ConvoLab Smaply youengage Fuel Cycle Sonar CloudApper Visitors Zappix Custellence OvationCXM SnapCall Easyrewardz iStart Algonomy Chatvisor Olvy VEMT Wonderflow Product Fruits All in One Accessibility CSAT Software CES

  Market Leaders  (top-left)

Alhena AI Giva eHelpDesk Insider

  Challengers  (bottom-left)

Seekify ContactEngine Semeon Insights CXDeployer Easy User Test ReputeUp.ai WebMaxy Analyzer AirVote ChatLeads Rezpo Plantt Sticktail TACTAL CloudCherry Touchpoint CX Chambrè Record Quick Code QaizenX Pointel Survey360 emojot
This Customer Experience Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2023 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Experience category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on November 25, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on April 06, 2023  |  © 2014-2025, Crozdesk.com
Customer Service & CRM Software Series
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Customer Engagement Software Customer Service Software Feedback Management Software Analytics Software CRM Software Contact Center Management Software Employee Engagement Software Survey & Polling Software UI & UX Software

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