FullStory helps businesses understand, measure, and improve their digital experience across sites and apps.
FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.
At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.
With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in August 2022.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf
FullStory is commonly paired with user's current support system or error monitoring tools.
Yes, there is a multi-user capacity offered.
FullStory's main users are support agents amd product teams in SMEs and large enterprises.
Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.
This service is used to capture all customer experience data in one platform.
FullStory is a web-based software.
Support: Online Support, Help Center, FAQs, Knowledge Base.