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What is Waitwhile?

Waitwhile is a smart waitlist and scheduling platform that helps organizations bust their lines and create awesome wait experiences.

Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times, and keeping everyone informed via SMS and email. Plus, it comes with a powerful API to integrate with. Forever free to use for 100 guests per month.

Features include:

  • Easy to use waitlist - Manage your waitlist on any device, even without WiFi.
  • Smart messaging - Keep customers informed about their place in line via SMS and emails.
  • Check-in kiosk - Let customers sign up for your waitlist - online or in your store.
  • TV screen waitlist - Show your waitlist on the big screen to keep everyone informed.
  • Customer insights - Capture all your customer visits automatically. Send a campaign to frequent visitors or re-engage old ones.
  • Online scheduling - Let customers schedule bookings and sync appointments with waitlist automatically.
  • Wait time & analytics - Get accurate wait times and learn about your visit trends to improve your operations.
  • API and integrations - Build with our flexible API or use ready-made integrations with 1000+ services.

Waitwhile Awards

Waitwhile currently scores 94/100 in the Customer Experience category. This is based on user satisfaction (98/100), press buzz (47/100), recent user trends (falling), and other relevant information on Waitwhile gathered from around the web.

The score for this software has improved over the past month. What is this?

Regional Restrictions: Can be localized to every language.

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Customer Experience Market Radar

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Waitwhile Product Overview

Languages Supported: English
Regional Restrictions: Can be localized to every language.

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in April 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...


Waitwhile Features

  • 360 Degree Feedback
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • External Integrations
  • Feedback Management
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Badge Printing
  • Site Access Management
  • Electronic Signature
  • NDA Management
  • SMS
  • Database
  • Custom Data Forms
  • Time Management
  • Click-to-Dial
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Social Media Monitoring
  • Cloud Deployment
  • Migration to Cloud
  • Data Conversion
  • Net Promoter Score
  • Software Integration
  • Customer Service
  • Health Management
  • Process Reporting
  • Workflow Management
Waitwhile Pricing

Waitwhile Pricing Plans


  • Up to 100 waitlisted guest parties per month
  • Upgrade to another plan anytime
  • Customizable SMS and email alerts
  • Waitlist modified to your needs
  • Assign staff and services
  • Smart wait time estimation
  • Public waitlist and Check-in Station
  • Customer CRM
  • Analytics and Statistics
  • Real-time updates


1 user(s) / month
  • Up to 1k waitlisted guest parties per month
  • Everything in free
  • Multiple waitlists and locations
  • Bookings and scheduling
  • Add team members
  • Add your logo and design
  • Email and chat support
  • 1:1 help to get started


1 user(s) / month
  • Up to 10k waitlisted guest parties per month
  • Everything in starter
  • Export customer data
  • Phone support
  • Daily backups
  • Whitelabel branding


1 user(s) / month
  • Infinite guests
  • Everything in business
  • More support
  • Product training
  • Tailor-made features
  • Audit logs
  • Data anonymization
  • Service level agreement (SLA)

Plans starting from: $59.00/month Credit card required: No

Waitwhile FAQs

Does Waitwhile integrate with any other apps?

1000+ apps including Salesforce, Slack, Google Sheets, MailChimp, Square and SurveyMonkey.

Who are the main user groups of Waitwhile?

  • App
  • Automotive
  • Bar & Nightclub
  • Beauty salon
  • Cafe
  • Doctor & Hospital
  • Entertainment
  • Events
  • Hair & Barber
  • Training & Gym
  • Housing & Lodging
  • IT Service
  • Logistics
  • Rentals
  • Restaurant
  • School & University
  • Spa & Massage
  • Store & Retail

Does Waitwhile offer an API?


Does Waitwhile offer guides, tutorials and or customer support?


What platforms does Waitwhile support?

Web, iOS and Android.

Does Waitwhile offer multi-user capability (e.g. teams)?


What is Waitwhile generally used for?

Whether you're a restaurant, beauty salon, retailer or event organizer, Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother.

What are some applications Waitwhile is commonly used in tandem with?

Salesforce, Slack, and Square.

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