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What is Confirmit?

Confirmit is a comprehensive platform thet enables users to create, deploy, manage, and analyze the results of research projects and feedback programs.

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Confirmit Awards

Confirmit currently scores 87/100 in the Customer Experience category. This is based on user satisfaction (84/100), press buzz (50/100), recent user trends (rising), and other relevant information on Confirmit gathered from around the web.

The score for this software has improved over the past month. What is this?
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Customer Experience Market Radar

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Confirmit Product Overview

  • Survey Design

  • Panel management

  • Data collection

  • Data integration

  • Social media

  • Text analytics

  • Reporting and analysis

  • Action management

  • Mobile

  • Multi-Channel Collection

Languages Supported: English, Russian

Customer Experience Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in August 2022.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...


Confirmit Features

  • 360 Degree Feedback
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Training
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Employee Engagement
  • Review Monitoring
  • Resource Management
  • Cloud Deployment
  • Migration to Cloud
  • Template Designer
  • Net Promoter Score
  • Software Integration
  • Multi-Source Feedback
  • Performance Appraisal
  • Health Management
  • Process Reporting
  • Workflow Management
  • Rewards & Recognition

Confirmit FAQs

What platforms does Confirmit support?

This is a web-based software with Android and iOS mobile apps offered.

What are some applications Confirmit is commonly used in tandem with?

It is commonly used in tandem with CMR applications.

Does Confirmit offer multi-user capability (e.g. teams)?


Does Confirmit offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Live Support.

Does Confirmit integrate with any other apps?

Yes, it integrates with various business applications and systems.

Does Confirmit offer an API?

Confirmit offers API.

Who are the main user groups of Confirmit?

Main users of Confirmit are SMEs and large enterprises.

What is Confirmit generally used for?

This service is generally used for customer feedback management.

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