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What is WalkMe?

WalkMe is a cloud-based interactive guidance and engagement platform that helps leading enterprises transform how they do business and succeed in the digital age.

WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites.

The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more.

WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.

WalkMe currently scores 90/100 in the Customer Experience category. This is based on user satisfaction (90/100), press buzz (54/100), recent user trends (falling), and other relevant information on WalkMe gathered from around the web.

The score for this software has declined over the past month. What is this?

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WalkMe Review

Editors' Review by the Customer Experience Software Review Team

Designed to take employee training to a more advanced level, WalkMe is a cloud-based and enterprise-class guidance and engagement software solution. Its main purpose is to simplify the online user experience, making it easier to navigate through a website’s UI and keep them focused on the important components of the site. You get to use powerful features exclusive to this software product, most especially the proprietary features known as “Walk-Thrus.”.

WalkMe developed the Digital Adoption Platform, most known as DAP, which is catered primarily to accomplish several goals from the perspective of the business. It’s designed to optimize processes related to guidance, insights, automation and engagement. With this platform, people get to work more productively and efficiently since WalkMe assists them in completing their tasks.

WalkMe is considered as one of the top 10 customer experience management software solutions in the market. It’s used by a variety of industries, such as enterprises, small businesses, non-profit organizations and government firms. Its suite includes several applications and features that will accomplish business objects effectively.

WalkMe Homepage

WalkMe Features

WalkMe has numerous features, designed to make customer experience management easier for organizations and users. These include:


A Walk-Thru is described as a feature that has a series of clear and precise step-by-step instructions. They are portrayed through interactive tip-balloons that appear on the screen. This is often used for training, resolving support queries and promoting new features. You can customize these to ensure a seamless customer experience. Depending on the pricing package you choose, you’re given varying steps behind your Walk-Thru.

Two different types of Walk-Thrus are offered by WalkMe: smart and classic. The first one simplifies the user experience with customizable instructions that work in real-time and a new visual approach that maps out the process behind each workflow. The classic walk-thru employs a list-view that helps them guide users in resolving support issues or onboarding new people into the platform.


This feature refers to messages that grab the audience’s attention. It’s built with an action button that promotes announcement and encourages engagement. Once clicked on or triggered by a user, they’ll be redirected to Walk-Thrus that play videos, activate Shuttles or even open the Player Menu. You can even use this feature to inform your audience if your website is currently under renovation or to remind your employees to log into their work.


The third feature in WalkMe is designed to automate a user’s journey through your site. It functions through a natural language chat interface where it eliminates any problems when users are completing their tasks. ActionBot also works through cases that help reduce support tickets, increase efficiency and streamline HR processes. Now, you don’t have to worry about burdening yourself with an unnecessary workload that can be streamlined by ActionBot.


WalkMe allows you to gain a deeper understanding of how well your site is doing with the help of surveys. Now you can collect feedback and information from the data that is tracked in WalkMe Analytics. It’s easy to create Surveys, as you can choose what type of question type you can go with, such as free text, multiple selection, single selection or net promoter score. You can even pick out how to engage with your audience: replay settings, autoplay options and more.


Think of shuttles as shortcuts on your website that bring you to other pages. A Shuttle works like a bookmark, saving locations and links that will direct you immediately to places or sites you need to get to. Once a Shuttle has been clicked on, a new page loads into the same window or a new tab. It’s an efficient way to provide quick and easy access to important pages that are related to your website or business.

WalkMe Benefits

WalkMe also has numerous benefits when using the platform, all designed to assist organizations and users with their customer experience operations. These include:

Holistic platform

When using WalkMe, you’re given access to a wide range of powerful tools that will simplify the user experience. These don’t just benefit the ones working behind the website but the ones visiting it as well, asking for a holistic experience for both front and back end users.

Targeted customization

As you get to work with interactive promotional tools and an easier-to-navigate interface, you can focus on customizing the site to address important business needs and target the audiences that you want too.

Anticipate user needs

With WalkMe, you can simplify your site, convey lasting impressions and draw attention to important announcements. The features that are part of this platform (WalkThrus, Surveys, Shuttles, ActionBots and ShoutOuts) are what help WalkMe anticipate user needs and make for better user experience all around.

WalkMe Homepage

WalkMe Pricing

WalkMe has two pricing packages for you to choose from, which can simplify business processes for you easily and instantly. No prices are set for these packages in the software solution.

Basic Plan

To get started with the basic plan, you need to provide information about your name, work email and phone number. Here, you’ll benefit from unlimited time, along with powerful features. This includes three Walk-Thrus with five steps set per Walk-Thru, 300 assists per month and basic online support.

A Walk-Thru refers to the ultimate on-screen guidance solution. It’s portrayed through a series of tip balloons found on-screen and designed to assist users in completing their tasks and processes with success. A limited number of five steps is given per Walk-Thru (with the most complex processes requiring more).

When a user activates a Walk-Thru, developers count this as one “assist.” Using the basic plan provides you with 300 of these assists per month. For a small business or organization, this is more than enough to get you started on your processes.

You will need to request a price quote from the developers for the basic plan.

Custom Plan

Just as the name suggests, the custom plan lets you choose features that will fit your business needs.

It has all the features you’ll need from WalkMe, including unlimited Walk-Thrus, unlimited steps per Walk-Thru, unlimited assists, multiple support options, multiple domains, full help desk integration, design flexibility, full interface control, advanced API support, multi-language, a self-hosting option, analytics and SSL support segmentation.


If you’re looking for one of the top digital adoption platforms, then WalkMe is a viable choice. With this platform, your customer experience is optimized and streamlined. This is thanks to advanced features and tools—such as Walk-Thrus, ShoutOuts and ActionBots—which keep the customer experience focused and engaged.

This is also helpful in knowing the details behind your employee software usage. Now you can figure out which aspect of your site people struggle with the most and which features aren’t utilized as well as the other website components.

Customer Experience Market Radar

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WalkMe Product Overview

  • Walk-Thrus

  • Analytics

  • Search Widget

  • Training

  • Cross Browser Support

  • Segmentation Center

  • Multi-Language Support

  • Design Customization

  • Screen Size Optimization

  • User Management

Languages Supported: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in June 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...


WalkMe Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score
  • Sales Automation
  • Pipeline Management
WalkMe Pricing

WalkMe Pricing Plans

Free Plan

  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

Credit card required: No

WalkMe FAQs

Who are the main user groups of WalkMe?

Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.

What platforms does WalkMe support?

Deployment options of WalkMe are: SaaS and Self-Hosted.

What is WalkMe generally used for?

This service is generally used as a Digital Adoption Platform (DAP).

Does WalkMe offer guides, tutorials and or customer support?

Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does WalkMe integrate with any other apps?

Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics.

Does WalkMe offer multi-user capability (e.g. teams)?


What are some applications WalkMe is commonly used in tandem with?

It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics.

Does WalkMe offer an API?

Yes, it offers APIs.

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