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What is Userpilot?

Userpilot helps product, UX and customer success teams to improve user onboarding increase user/digital adoption. It also helps in employee onboarding too.

Userpilot helps product, UX and customer success teams increase user adoption through behavior driven product experiences. Build beautiful, personalized and highly customizable experiences on top of your product to pave the way to Aha! Quickly improve onboarding for new signups, trigger interactive tips when it's relevant and help users understand the value, all without writing any code. Userpilot also helps you Increase user retention, and stimulate feature discovery as your product evolves.

It's a digital adoption platform to make your onboarding, adoption, and retention of the user easier without coding.

Following are the features:

  • Product tours/Walk-Through
  • Analytics
  • Training
  • Cross Browser Support
  • Segmentation Center
  • Multi-Language Support
  • Design Customization
  • Screen Size Optimization
  • User Management
  • Feedback Management
  • Customer Engagement
  • User Onboarding (Tooltips, checklists, driven actions, modals, and hotspots)

Userpilot currently scores 92/100 in the Customer Experience category. This is based on user satisfaction (94/100), press buzz (49/100), recent user trends (falling), and other relevant information on Userpilot gathered from around the web.

The score for this software has declined over the past month. What is this?

Get Customer Experience Software Advice

  • Userpilot

Customer Experience Market Radar

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Userpilot Product Overview

Languages Supported: English, German, Spanish, Italian, Russian, Hebrew, Arabic, Chinese, Japanese

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in June 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...


Userpilot Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Forecasting
  • Gamification
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Supplier Management
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Net Promoter Score
Userpilot Pricing

Userpilot Pricing Plans


0-2500 MAUs
  • Onboarding flows, checklists, tooltips and modals

Standard +

2500-10,000 MAUs
  • Onboarding flows, checklists, tooltips and modals
  • Support + Success

Plans starting from: $999.00/month Credit card required: No
Userpilot Competitors Userpilot Alternatives

Userpilot Alternatives & Competitors

  2638 87/100
Customer Experience Software
Qualtrics Customer Experience
Qualtrics Customer Experience
  346 89/100
Customer Experience Software
  10 89/100
Customer Experience Software
  566 91/100
Customer Experience Software
  12 91/100
Customer Experience Software
  195 90/100
Customer Experience Software

Userpilot User Reviews

Average User Rating:
4.7/5 based on 86 user ratings.
Your Rating:
User profile picture

"On Boarding Made Easy with UserPilot"

// SEO Expert at Buzz Interactive

What do you like about Userpilot?

The User experience was great and Easy to Set up, great for testing different experiences without making it live and public for the end user.

Userpilot also helped me in reducing the Number of Support Phone Calls and Emails.

What do you dislike about Userpilot?

I haven't found any yet, Product works great and I recommend this to all small teams out there

Ease of use
Value for money
Customer service
Jun 11, 2019

Reply from Aazar at Userpilot:

Thank you Ubaid. Appreciate we could help.

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