Customer Experience Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Experience

#CustomerExperienceSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Experience Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Medallia 93/100 5/10
2
UserTesting 91/100 6/10
3
Birdeye 91/100 6/10
4
Qualtrics Customer Experience 91/100 6/10
5
Confirmit 91/100 5/10
6
Userpilot 91/100 4/10
7
FullStory 90/100 5/10
8
CloudCherry 90/100 4/10
9
SurveySparrow 90/100 5/10
10
WalkMe 90/100 5/10
11
MindTouch 89/100 5/10
12
Fuel Cycle 89/100 4/10
13
SurveyLegend 89/100 4/10
14
Quantum Metric 89/100 4/10
15
ForeSee 89/100 5/10
16
 SiteCore 89/100 5/10
17
Custify 89/100 4/10
18
LifeRay 88/100 5/10
19
InMoment 88/100 5/10
20
Gainsight 85/100 5/10

Customer Experience Market Radar™ Customer Experience Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

ForeSee WalkMe Qualtrics Customer Experience Confirmit FullStory LifeRay Waitwhile SiteCore UserTesting Birdeye Quantum Metric SurveySparrow Medallia InMoment Beaconstac QR Codes

  Product Leaders  (bottom-right)

MindTouch Lumoa Userpilot Recite Me Custify Userbrain zenloop Famepilot twik SurveyLegend Seekify Usetiful Boomtown ConvoLab Smaply youengage Fuel Cycle Plantt Algonomy Omnichannel Personalization Sonar CloudApper Visitors Zappix Easyrewardz iStart

  Market Leaders  (top-left)

ContactEngine

  Challengers  (bottom-left)

VEMT Semeon Insights Survaider AirVote Easy User Test Sticktail CXDeployer TACTAL Chatvisor Raaft Touchpoint CX

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