Customer Experience Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Experience

#CustomerExperienceSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Experience Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Medallia 93/100 5/10
2
UserTesting 91/100 6/10
3
Birdeye 91/100 6/10
4
Qualtrics Customer Experience 91/100 7/10
5
Confirmit 91/100 5/10
6
Userpilot 91/100 5/10
7
FullStory 90/100 5/10
8
CloudCherry 90/100 4/10
9
SurveySparrow 90/100 5/10
10
WalkMe 90/100 5/10
11
MindTouch 89/100 5/10
12
Fuel Cycle 89/100 4/10
13
SurveyLegend 89/100 5/10
14
Quantum Metric 89/100 5/10
15
ForeSee 89/100 5/10
16
Sitecore 89/100 5/10
17
Custify 89/100 4/10
18
LifeRay 88/100 5/10
19
InMoment 88/100 5/10
20
Gainsight 85/100 5/10

Customer Experience Market Radar™ Customer Experience Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

ForeSee WalkMe Qualtrics Customer Experience Confirmit FullStory LifeRay Waitwhile Sitecore MindTouch Userpilot UserTesting Birdeye Quantum Metric SurveySparrow SurveyLegend Medallia InMoment Beaconstac QR Codes ZOHO CRMPlus ManageEngine ServiceDesk Plus

  Product Leaders  (bottom-right)

Lumoa Recite Me Custify Userbrain zenloop Famepilot twik Usetiful ConvoLab Smaply youengage Fuel Cycle Sonar CloudApper Visitors Custellence Boomtown SnapCall iStart Olvy CloudCherry Product Fruits All in One Accessibility

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Seekify ContactEngine Zappix Easyrewardz Algonomy Semeon Insights Chatvisor CXDeployer Easy User Test Survaider WebMaxy Analyzer Raaft AirVote ChatLeads VEMT Rezpo Plantt Sticktail Wonderflow TACTAL Touchpoint CX Chambrè Record Quick Code QaizenX Pointel Survey360 emojot

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