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Customer Experience Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Experience

#CustomerExperienceSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Experience Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Medallia
93/100 5/10
2
UserTesting
91/100 6/10
3
Birdeye
91/100 6/10
4
Qualtrics Customer Experience
91/100 7/10
5
Confirmit
91/100 5/10
6
Userpilot
91/100 5/10
7
Fullstory
90/100 5/10
8
CloudCherry
90/100 4/10
9
SurveySparrow
90/100 5/10
10
WalkMe
90/100 5/10
11
MindTouch
89/100 5/10
12
Fuel Cycle
89/100 4/10
13
SurveyLegend
89/100 5/10
14
Quantum Metric
89/100 5/10
15
ForeSee
89/100 5/10
16
Sitecore
89/100 5/10
17
Custify
89/100 4/10
18
LifeRay
88/100 5/10
19
InMoment
88/100 5/10
20
Gainsight
85/100 5/10

Customer Experience Market Radar™ Customer Experience Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

WalkMe Qualtrics Customer Experience Confirmit LifeRay Sitecore MindTouch UserTesting Medallia InMoment Uniqode QR Codes ZOHO CRM Plus ManageEngine ServiceDesk Plus SurveySensum Birdeye Formstack Freshworks CRM Kore OmniGraffle

  Product Leaders  (bottom-right)

ForeSee Waitwhile Lumoa Userpilot Recite Me Custify Userbrain zenloop Famepilot twik Quantum Metric SurveySparrow SurveyLegend Usetiful ConvoLab Smaply youengage Fuel Cycle Sonar CloudApper Visitors Zappix Custellence OvationCXM SnapCall Easyrewardz iStart Algonomy Chatvisor Olvy VEMT Wonderflow Product Fruits All in One Accessibility CSAT Software CES Netigate

  Market Leaders  (top-left)

Alhena AI Giva eHelpDesk Insider

  Challengers  (bottom-left)

Seekify ContactEngine Semeon Insights CXDeployer Easy User Test ReputeUp.ai WebMaxy Analyzer AirVote Rezpo Plantt Sticktail CloudCherry Touchpoint CX Record Quick Code QaizenX Pointel Survey360 emojot Magnolia CMS Videocx Pega Customer Decision Hub
This Customer Experience Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Experience category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on December 17, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on April 16, 2020  |  © 2014-2025, Crozdesk.com
Customer Service & CRM Software Series
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Customer Engagement Software Customer Service Software Feedback Management Software Analytics Software CRM Software Contact Center Management Software Employee Engagement Software Survey & Polling Software UI & UX Software

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