InMoment is a customer experience management platform for enterprise-level organizations.
Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records.
This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.
Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
InMoment currently scores 93/100 in the Customer Experience category. This is based on user satisfaction (94/100), press buzz (52/100), and other relevant information on InMoment gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Surveys & Data Collection
Text Analysis
Dashboards & Reporting
CX Strategy & Design
Vertical Expertise
Mistery Shopping
Predictive Analytics
Social CX
Advance Analytics
Customer Email Summaries
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in March 2025.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdfIt is commonly used in tandem with CRM applications.
Support: Online Support, Phone Support, Email Support, Knowledge Base.
This service is generally used for customer experience management.
Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.
No.
Yes, it offers REST API.
Main users of InMoment are large and very large enterprise companies.
InMoment is a web-based platform with Android and iOS native apps offered.
