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What is InMoment?

InMoment is a customer experience management platform for enterprise-level organizations.

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

InMoment currently scores 94/100 (Top 3 in Customer Experience) in the Customer Experience category. This is based on user satisfaction (98/100), press buzz (52/100), and other relevant information on InMoment gathered from around the web.

The score for this software has improved over the past month. What is this?

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Customer Experience Market Radar

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InMoment Product Overview

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries

Languages Supported: English, German

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in April 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...


InMoment Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Template Designer
  • Net Promoter Score

InMoment FAQs

What platforms does InMoment support?

InMoment is a web-based platform with Android and iOS native apps offered.

Who are the main user groups of InMoment?

Main users of InMoment are large and very large enterprise companies.

Does InMoment offer guides, tutorials and or customer support?

Support: Online Support, Phone Support, Email Support, Knowledge Base.

What is InMoment generally used for?

This service is generally used for customer experience management.

Does InMoment offer an API?

Yes, it offers REST API.

What are some applications InMoment is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

Does InMoment offer multi-user capability (e.g. teams)?


Does InMoment integrate with any other apps?

Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

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