InMoment is a customer experience management platform for enterprise-level organizations.
Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records.
This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.
Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in November 2022.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf
InMoment is a web-based platform with Android and iOS native apps offered.
Main users of InMoment are large and very large enterprise companies.
Support: Online Support, Phone Support, Email Support, Knowledge Base.
This service is generally used for customer experience management.
Yes, it offers REST API.
It is commonly used in tandem with CRM applications.
Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.