Qualtrics CX makes it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision.
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Qualtrics Customer Experience currently scores 89/100 in the Customer Experience category. This is based on user satisfaction (86/100), press buzz (65/100), recent user trends (falling), and other relevant information on Qualtrics Customer Experience gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in September 2023.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdfQualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.
Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.
We also have a entire support site to offer detailed guides to our features.
Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.
Yes
It is very easy to use and also very easy to teach. We can learn it on our by using the help section. The drag and drop saves a lot of time and also reduces coding efforts.
The data and analysis section could have been better. The data filtering process takes a lot of time.
The survey flow section is very helpful. The randomizer and the branch logics covers a lot of part. The custom validation alos makes adding basic validation easier.
