Quantum Metric

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What is Quantum Metric?

Quantum Metric simplifies discovery of digital customer struggle, helping enterprises identify and prioritize customer experience improvements.

Have you ever tried to buy a product online and could not check out? Quantum Metric fixes this.

Quantum Metric simplifies discovery of digital customer struggle. With the unique perspective of quantifying revenue impact, Quantum Metric helps enterprises identify and prioritize customer experience improvements. Applying Machine Intelligence to advanced behavioral and predictive analytics, Quantum Metric provides insights in minutes that traditionally required hours of data science.

Quantum Metric currently scores 92/100 in the Analytics category. This is based on user satisfaction (94/100), press buzz (45/100), and other relevant information on Quantum Metric gathered from around the web.

The score for this software has improved over the past month. What is this?

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Quantum Metric Product Overview

  • Upgrade your customer experience seamlessly.

  • Simple configuration, automatic analysis. It just works.

  • Increase conversions, loyalty, and retention.

  • Knowing the right questions can lead to great answers. But who has the time to do their job and be a 24/7 data scientist?

  • Quantum Metric employs machine intelligence to analyze your customers in thousands of different segments, looking for struggle and opportunities.

  • Don't rely only on predetermined metric's and alerting. Let Quantum Metric be your 24/7 data scientist, scanning for user struggle.

  • Quantum Metric's session replay is the most advanced replay engine. You'll be able to view a session exactly how your customer experienced it.

  • We go above and beyond in order to ensure that you never have to worry about our infrastructure or network security.

Languages Supported: English

Analytics Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Analytics software for business. Published in September 2023.

Businesses today gather large volumes of data, ranging from customer information to something as basic as the client location. The process of converting the data into actionable information is called analytics. Analytics software analyzes each bit of data y...


Quantum Metric Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Click-to-Dial
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Net Promoter Score

Quantum Metric FAQs

Does Quantum Metric offer an API?

All analytics data is accessible via standard connections to Google BigQuery.

Who are the main user groups of Quantum Metric?

Cross-Business users, including:
* Marketing
* User Experience / User Design
* T / DevOps
* Senior Management
* Finance / Fraud Detection

Does Quantum Metric integrate with any other apps?

A/B/n solutions as well as Survey/Opinion solutions are integrated with Quantum Metric, for example:
* Qualtrics, OpinionLabs
* Oracle Maxymiser

What platforms does Quantum Metric support?

  • All Web Platforms, across desktop, mobile and tablet.
  • Native Mobile applications on iOS and Android

Does Quantum Metric offer guides, tutorials and or customer support?

On online Knowledge Base is available with direct access to Customer Support.
A dedicated Account Manager and Client Success teams are assigned to each key customer.

What is Quantum Metric generally used for?

Identify where your site or application is losing revenue due to a bad customer experience. Immediate actionable insights are provided to indicate precisely where the issues are occurring and how to correct them.

Ongoing UI/UX design reviews based on the identifying where customers struggle on your site or application.

Customer Service has a direct view into what a customer experienced, purchases or viewed on a site or application. This provides for rapid resolution to customer complaints or disputes.

Senior Management has a live view on the status of the online business, and highlights of changes based on the sites historical performance.

Does Quantum Metric offer multi-user capability (e.g. teams)?

Multiple roles are available to assign the relevant permissions across teams, for example:
* Customer Support
* Administrators
* Standard Users, etc.

What are some applications Quantum Metric is commonly used in tandem with?

A/B/n testing solutions easily integrate to Quantum Metric to provide additional segmentation. Using Quantum Metric, the A/B/n tests can be easily evaluated for customer struggle or frustration, as well as conversions and customer journey metrics.

Net Promoter Score and Customer Effort Score solutions, like Qualtrics, provide a unique segmentation within Quantum Metric.

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