Quantum Metric simplifies discovery of digital customer struggle, helping enterprises identify and prioritize customer experience improvements.
Have you ever tried to buy a product online and could not check out? Quantum Metric fixes this.
Quantum Metric simplifies discovery of digital customer struggle. With the unique perspective of quantifying revenue impact, Quantum Metric helps enterprises identify and prioritize customer experience improvements. Applying Machine Intelligence to advanced behavioral and predictive analytics, Quantum Metric provides insights in minutes that traditionally required hours of data science.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Quantum Metric currently scores 92/100 in the Analytics category. This is based on user satisfaction (94/100), press buzz (45/100), and other relevant information on Quantum Metric gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Upgrade your customer experience seamlessly.
Simple configuration, automatic analysis. It just works.
Increase conversions, loyalty, and retention.
Knowing the right questions can lead to great answers. But who has the time to do their job and be a 24/7 data scientist?
Quantum Metric employs machine intelligence to analyze your customers in thousands of different segments, looking for struggle and opportunities.
Don't rely only on predetermined metric's and alerting. Let Quantum Metric be your 24/7 data scientist, scanning for user struggle.
Quantum Metric's session replay is the most advanced replay engine. You'll be able to view a session exactly how your customer experienced it.
We go above and beyond in order to ensure that you never have to worry about our infrastructure or network security.
Product recommendations, vendor rankings, market overview and tips on how to select Analytics software for business. Published in September 2023.
Businesses today gather large volumes of data, ranging from customer information to something as basic as the client location. The process of converting the data into actionable information is called analytics. Analytics software analyzes each bit of data y...
FREE DOWNLOAD Analytics-Software-Buyer-Guide-2018.pdfAll analytics data is accessible via standard connections to Google BigQuery.
Cross-Business users, including:
* Marketing
* User Experience / User Design
* T / DevOps
* Senior Management
* Finance / Fraud Detection
A/B/n solutions as well as Survey/Opinion solutions are integrated with Quantum Metric, for example:
* Qualtrics, OpinionLabs
* Oracle Maxymiser
On online Knowledge Base is available with direct access to Customer Support.
A dedicated Account Manager and Client Success teams are assigned to each key customer.
Identify where your site or application is losing revenue due to a bad customer experience. Immediate actionable insights are provided to indicate precisely where the issues are occurring and how to correct them.
Ongoing UI/UX design reviews based on the identifying where customers struggle on your site or application.
Customer Service has a direct view into what a customer experienced, purchases or viewed on a site or application. This provides for rapid resolution to customer complaints or disputes.
Senior Management has a live view on the status of the online business, and highlights of changes based on the sites historical performance.
Multiple roles are available to assign the relevant permissions across teams, for example:
* Customer Support
* Administrators
* Standard Users, etc.
A/B/n testing solutions easily integrate to Quantum Metric to provide additional segmentation. Using Quantum Metric, the A/B/n tests can be easily evaluated for customer struggle or frustration, as well as conversions and customer journey metrics.
Net Promoter Score and Customer Effort Score solutions, like Qualtrics, provide a unique segmentation within Quantum Metric.
