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Customer Service Software Awards 2021

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2021
Customer Service

#CustomerServiceSoftware
#BestProducts2021
#CrozdeskAwards
The Top Customer Service Software products in 2021 as determined by the Crozscore ranking algorithm. This includes Customer Service Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
LiveAgent
93/100 5/10
2
LiveChat
93/100 6/10
3
Intercom
92/100 6/10
4
Freshdesk
91/100 6/10
5
Acquire
91/100 5/10
6
Zendesk
90/100 7/10
7
Olark
90/100 6/10
8
Issuetrak
90/100 4/10
9
SysAid
90/100 5/10
10
Kayako
90/100 6/10
11
Userlike
90/100 5/10
12
TeamSupport
90/100 5/10
13
Zoho Desk
90/100 7/10
14
Statuspage
90/100 6/10
15
Gainsight
90/100 5/10
16
HelpCrunch
90/100 5/10
17
HappyFox
90/100 5/10
18
MaestroQA
89/100 4/10
19
ProProfs Help Desk
89/100 4/10
20
Vision Helpdesk
89/100 4/10

Customer Service Market Radar™ Customer Service Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Qubit Gainsight HelpWire Statuspage Olark Intercom Kayako HappyFox Userlike Zoho Desk Freshdesk LiveChat LiveAgent Help Scout Glassix AI Tidio

  Product Leaders  (bottom-right)

RingCentral Engage Digital MaestroQA ChurnZero CustomerSuccessBox Klaus TeamSupport ProProfs Help Desk Vision Helpdesk HelpCrunch Channels Ameyo Remote Contact Center Software Smith.ai Virtual Receptionists Simplify360 Acquire txt.me Apizee Toky Kustomer Synthetix NinjaChat Surveypal Tidio Tiledesk AnswerIQ WOW24-7 SupportYourApp HelpSquad BPO Influx Serviceform

  Market Leaders  (top-left)

  Challengers  (bottom-left)

AyaNova eeedo Customer Service Unymira Knowledge Center Snapsolv DataKnowl KeyDelivery Markeaze Call From Web RPM BPO DeftGPT CoSupport AI
This Customer Service Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2021 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Service category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on November 23, 2024. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on March 24, 2021  |  © 2014-2024, Crozdesk.com
Customer Service & CRM Software Series
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Categories Related to Customer Service Software

Customer Engagement Software Customer Experience Software Support & Helpdesk Software Contact Center Management Software Customer Chat Software CRM Software Remote Support Software Call Center Management Software Platform as a Service (PaaS)

Customer Service Software Types

Customer Service Software for Small Business

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