Call Center Management Software

Buyer Guide [PDF] Software Guide

Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the entire operations within a call center. There are a range of common features that call center management solutions offer: call disposition, call tracking, call logging, call monitoring, call recording, and call scripting; auto dialers; Automatic Call Distribution (ACD); Interactive Voice Response (IVR); employee scheduling, including calendar and time management; employee performance analytics and reporting; and data integration with other software solutions, such as CRMs.  Read full guide

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