Call Center Management Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Call Center Management

#CallCenterManagementSoftware
#BestProducts2020
#CrozdeskAwards
The Top Call Center Management Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Call Center Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Talkdesk 91/100 5/10
2
InContact 90/100 4/10
3
Five9 89/100 5/10
4
Twilio 88/100 6/10
5
RingCentral 86/100 4/10
6
Mitel MiCloud Connect 86/100 5/10
7
Zendesk 86/100 7/10
8
Ameyo 86/100 4/10
9
LiveAgent 85/100 4/10
10
Nextiva 85/100 5/10
11
Dialpad 85/100 5/10
12
PhoneBurner 85/100 4/10
13
8x8 84/100 5/10
14
Vonage 82/100 4/10
15
XenCALL 82/100 3/10
16
3CX 82/100 5/10
17
Freshcaller 82/100 6/10
18
Zoho Desk 82/100 7/10
19
CloudTalk 81/100 4/10
20
Channels 81/100 3/10

Call Center Management Market Radar™ Call Center Management Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

InContact Freshcaller PhoneBurner Five9 Talkdesk Zendesk Dialpad Mitel MiCloud Connect Nextiva Twilio LiveAgent Zoho Desk 3CX 8x8

  Product Leaders  (bottom-right)

Nectar Desk Ameyo CallCenterHosting Knowlarity QEvalPro CloudTalk Vonage XenCALL RingCentral Channels

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Omnitraq Coztel

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