Dialpad

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What is Dialpad?

Dialpad provides voice, contact center management, AI and analytics, all in the cloud.

Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

Fast Deployment
Add users, swap numbers, and create ring groups from a web portal that reflects changes in real-time.

Port Your Number
Keep the numbers tied to your business even when switching voice providers, whether local, toll-free, or international.

Seamless Integrations
Bring context to your conversations with native integrations for G Suite, Salesforce, Zendesk, and more.

Business SMS
Need to send a quick note to a prospect or colleague? Take your pick between SMS, MMS, or group chat.

Voice Intelligence
Focus on your conversation, not note-taking, with Voice Intelligence features that automatically capture what was said, and by who, on each call.

Dynamic Call Routing
Build smart call routing paths that get customers into the hands of the right agent or operator faster.

Call Analytics
Dig into call volumes, see who’s placing the most calls, and search by specific keyword mention or even sentiment expressed.

Spam Blocking
Clear up your phone lines with automatic spam blocking across all your connected Dialpad devices.

Phones & Headsets
Dialpad supports a wide range of phone handsets, and we offer several models directly to our customers who need a one-stop shop.



Dialpad currently scores 89/100 in the VoIP category. This is based on user satisfaction (88/100), press buzz (54/100), recent user trends (rising), and other relevant information on Dialpad gathered from around the web.

The score for this software has improved over the past month. What is this?
www.dialpad.com

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Dialpad Product Overview


Languages Supported: English

VoIP Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select VoIP software for business. Published in May 2024.

The Voice over IP (VoIP) subcategory deals with platforms specifically designed to provide calls over the Internet. Communication globalized the way we do business and connect with people. Being able to get in touch with friends and co-workers regardless of...

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Dialpad User Reviews

Average User Rating:
4.38/5 based on 1889 user ratings.
Your Rating:
User profile picture

"allows all vendors to have a secure and efficient platform to manage all customer management"


What do you like about Dialpad?

In the sales department it has become the right hand of the entire department, since it allows all sellers to have a safe and efficient platform to manage all the customer management that the sales part entails, from the very first Contact until the closing of the sale can be done here without any problem, in addition the application has a great variety of quite useful functions such as: call tracking, caller ID, call recording and many others more than make it an excellent tool for managing clients, not to mention that it also allows me to record the contact information of new clients or the fact that the system automatically notifies me when there are new incoming calls, in case I cannot answer some call send a waiting message or even being able to call back later are some of the things I can do with this application When the sales coordinator approached me telling me that they needed some software or application that would help them to optimize all the sales processes for me it was a challenge to get a software that adapted to their needs, after much searching and searching I got the solution: Dialpad and now I have noticed how the entire sales part is handled in a much more fluid way that has allowed the sales department to simplify many processes, and further optimize their work.

What do you dislike about Dialpad?

The biggest problem for me is the handling of voice messages, it is somewhat difficult to listen to, and if you want to transcribe it it can become a headache.

4/5
Usefulness
4/5
Ease of use
4/5
Value for money
2/5
Customer service
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