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Call Center Management Software Awards 2021

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2021
Call Center Management

#CallCenterManagementSoftware
#BestProducts2021
#CrozdeskAwards
The Top Call Center Management Software products in 2021 as determined by the Crozscore ranking algorithm. This includes Call Center Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Talkdesk
92/100 5/10
2
Freshdesk Contact Center
90/100 6/10
3
Ameyo
90/100 5/10
4
Twilio
90/100 6/10
5
Dialpad
89/100 5/10
6
Aircall
88/100 6/10
7
Five9
88/100 5/10
8
Nextiva
88/100 5/10
9
RingCentral
88/100 5/10
10
Zendesk
88/100 7/10
11
CloudTalk
88/100 5/10
12
InContact
88/100 5/10
13
Mitel MiCloud Connect
88/100 5/10
14
HubSpot
88/100 7/10
15
8x8
87/100 5/10
16
Vonage
87/100 4/10
17
LiveAgent
87/100 5/10
18
Channels
87/100 4/10
19
Adversus Dialer
86/100 4/10
20
VICIdial
85/100 4/10

Call Center Management Market Radar™ Call Center Management Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Freshdesk Contact Center Five9 Talkdesk Dialpad Nextiva Twilio LiveAgent 8x8 Mitel MiCloud Connect Aircall HubSpot Zoho Voice CallHippo AVOXI RingEx by RingCentral Freshcaller Lindy

  Product Leaders  (bottom-right)

Ameyo CallCenterHosting CloudTalk Vonage RingCentral Channels Knowlarity VICIdial Adversus Dialer Ozonetel Provana Speech Analytics VoxDesk InContact iCallify JustCall HoduCC - Call Center Software SquadStack MightyCall Creovai simboConnect

  Market Leaders  (top-left)

Alorica

  Challengers  (bottom-left)

Nectar Desk Voiso HoduCC QEvalPro Coztel Sesui Omnitraq Pulse Pointel CMS Dynamic Contact Center Manager SanCCS Cloud ElevenLabs Retell AI Humanity
This Call Center Management Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2021 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Call Center Management category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on December 07, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on December 08, 2021  |  © 2014-2025, Crozdesk.com
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Categories Related to Call Center Management Software

VoIP Software Auto Dialer Software Contact Center Management Software Telephony Software Call Tracking Software CRM Software Video Conferencing Software Customer Experience Software Customer Service Software

Call Center Management Software Types

Call Center Software for Small Business

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CloudTalk Alternatives & Competitors Squaretalk Alternatives & Competitors Talkdesk Alternatives & Competitors Ameyo Alternatives & Competitors Five9 Alternatives & Competitors Nextiva Alternatives & Competitors Twilio Alternatives & Competitors Dialpad Alternatives & Competitors Aircall Alternatives & Competitors
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