Five9

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What is Five9?

Five9 is a cloud-based contact center management platform.

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.



Five9 Awards


Five9 currently scores 85/100 in the Contact Center Management category. This is based on user satisfaction (78/100), press buzz (48/100), and other relevant information on Five9 gathered from around the web.

The score for this software has improved over the past month. What is this?
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Five9 Product Overview

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management


Languages Supported: English, Spanish, German

Contact Center Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in November 2021.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...

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Five9 Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Five9 FAQs

Does Five9 offer multi-user capability (e.g. teams)?

No.

Does Five9 integrate with any other apps?

Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

Does Five9 offer guides, tutorials and or customer support?

Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

What is Five9 generally used for?

This service is used as a Contact Center Management software.

Who are the main user groups of Five9?

Main users of Five9 are call centers in SMEs and large enterprises.

What are some applications Five9 is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

Does Five9 offer an API?

Yes, it offers API.

What platforms does Five9 support?

This is a web-based software.

Five9 User Reviews

Average User Rating:
3.88/5 based on 247 user ratings.
Your Rating:
User profile picture

"It has been of great help to me to improve all the customer service processes via telephone"


What do you like about Five9?

It has a very attractive and easy-to-use interface, which has allowed me to use the system quite fluently at all times, the fact that it allows me to maintain communications with my clients either by chat or by audio is a great point that they have in their favor, not to mention that their customer service team is quite quick when it comes to resolving any questions or concerns, the reports it shows from my point of view are quite complete, which allows me to have a much more outlook full of the reality of my company allowing me to make decisions in a much more objective way. It has been of great help to me to improve all the customer service processes by telephone, since its platform is robust enough to allow me to channel all these cases in a much more fluid and orderly way.

What do you dislike about Five9?

It has been of great help to me to improve all the customer service processes by telephone, since its platform is robust enough to allow me to channel all these cases in a much more fluid and orderly way.

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
3/5
Customer service
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