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What is Talkdesk?

Talkdesk is a feature-loaded, highly reliable cloud enterprise contact center management solution with superior voice quality through six global data centers.

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.

Talkdesk Awards

Talkdesk currently scores 89/100 in the Contact Center Management category. This is based on user satisfaction (89/100), press buzz (50/100), recent user trends (falling), and other relevant information on Talkdesk gathered from around the web.

The score for this software has improved over the past month. What is this?

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Talkdesk Product Overview

Languages Supported: English

Talkdesk: Enterprise Cloud Contact Center for the Digital World

Enterprise cloud contact center management software can be used to streamline the process of running a contact center for businesses. Solutions such as Talkdesk generally offer the ability to automate important tasks, such as, recording phone calls, trackin.... Published in August 2019.


Talkdesk Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
Talkdesk Alternatives

Talkdesk Alternatives & Competitors

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Call Center Studio
Call Center Studio
  80 91/100
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