VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat.
VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.
VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.
VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.
Inbound, Outbound blended call handling
Customer website live chat
Several integration options including APIs
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in November 2021.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdf
Yes, VICIdial allows for up to thousands of users on the system.
Yes, VICIdial offers both APIs and HTTP Push agent events.
CRM solutions are commonly used with VICIdial.
VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.
Companies requiring a contact center solution.
There are many guides and tutorials available, and we also offer customer support.
Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.
Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.
You can use on your own hardware or host in our private VICIhost cloud service.