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Call Center Management Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Call Center Management

#CallCenterManagementSoftware
#BestProducts2020
#CrozdeskAwards
The Top Call Center Management Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Call Center Software for Small Business, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Talkdesk
91/100 5/10
2
InContact
90/100 5/10
3
Five9
89/100 5/10
4
Twilio
88/100 6/10
5
RingCentral
86/100 5/10
6
Mitel MiCloud Connect
86/100 5/10
7
Zendesk
86/100 7/10
8
Ameyo
86/100 5/10
9
LiveAgent
85/100 5/10
10
Nextiva
85/100 5/10
11
Dialpad
85/100 5/10
12
PhoneBurner
85/100 5/10
13
8x8
84/100 5/10
14
Vonage
82/100 4/10
15
Readymode
82/100 4/10
16
3CX
82/100 5/10
17
Freshdesk Contact Center
82/100 6/10
18
Zoho Desk
82/100 7/10
19
CloudTalk
81/100 5/10
20
Channels
81/100 4/10

Call Center Management Market Radar™ Call Center Management Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Freshdesk Contact Center CloudTalk Five9 Talkdesk Dialpad Nextiva Twilio LiveAgent 8x8 Mitel MiCloud Connect Aircall HubSpot InContact Zoho Voice

  Product Leaders  (bottom-right)

Ameyo Vonage RingCentral Channels Knowlarity HoduCC VICIdial Adversus Dialer Ozonetel VoxDesk iCallify JustCall HoduCC - Call Center Software MightyCall

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Nectar Desk CallCenterHosting Voiso Provana Speech Analytics QEvalPro Coztel Sesui Omnitraq Pulse Pointel CMS Dynamic Contact Center Manager SquadStack
This Call Center Management Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Call Center Management category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on November 21, 2024. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on October 29, 2020  |  © 2014-2024, Crozdesk.com
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Categories Related to Call Center Management Software

VoIP Software Auto Dialer Software Contact Center Management Software Telephony Software Call Tracking Software CRM Software Video Conferencing Software Customer Experience Software Customer Service Software

Call Center Management Software Types

Call Center Software for Small Business

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