Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes.
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer
experience in an effortless and affordable manner. Deploy a flexible and smart contact center in
a few intuitive steps, and with zero phone hardware. No matter where your agents connect from
they have the right context for personalized customer conversations. Powerful features such as
multi-level IVRs, business hours, and holiday settings help your agents manage call volumes
without compromising your customer experience. Reduce your resolution times with advanced
and automated routing capabilities and direct your customers to the right experts swiftly.
With Freshdesk Contact Center you have a future-ready system with advanced voice bots,
speech-enabled IVR, and native voice intelligence features such as post-call transcription.
Whether you want to look into your day-to-day operations or need insights to make scaling-up
decisions, we have extensive reporting and analytics to ensure you are always in the know.
Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your
sales and support teams to work productively
Multi-level IVR to include all your departments/products/brands.
Smart Escalations to guide callers when your agents are busy/unavailable.
Call Masking to make your global team seem more local and closer to businesses.
Call Recording to analyze and improve your communication processes.
Business hour based routing to help regulate your work hours.
Call center software for startups and small teams.
Your professional cloud pbx system.
Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in January 2022.
Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...FREE DOWNLOAD Call-Center-Management-Software-Buyer-Guide-2018.pdf
Freshcaller is the call center software for startups and small teams. The intention is to help businesses/teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30. We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller: Retail/E-commerce, B2B, Logistics & Transportation, Business Services, Software / Information Technology, Education, Leisure/Hospitality, Food & Beverages, Energy, and Governmental / Non-profit organizations.
This service is used for enabling phone for businesses to handle their sales, support, finance, admin or general business operations.
It is commonly used with Helpdesk, Servicedesk, CRM's as well as ATS solutions.
No - we are currently not offering an API.
We have created numerous solution articles in our support portal and update our knowledge base quite frequently. We also provide phone, email and chat support during the weekdays and email support over the weekends.
Freshdesk, one of the world's most loved helpdesk solutions uses Freshcaller to help its customers launch and maintain their phone operations. Freshcaller comes as an inbuilt phone channel inside Freshdesk. Freshcaller - being a phone application - can be used in a variety of businesses who need phones to conduct their sales and support operations.
All you need is Chrome browser and a working internet connection.
Yes. Freshcaller allows you to create teams who can then be configured to handle a particular set of calls based on the various call center scenarios.