HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps
Try HelpCrunch for free for 14 days.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
HelpCrunch currently scores 92/100 in the Customer Chat category. This is based on user satisfaction (94/100), press buzz (50/100), recent user trends (falling), and other relevant information on HelpCrunch gathered from around the web.
| The score for this software has improved over the past month. What is this? |
In-app messaging
Auto messages
Multi-channel messaging
Pre-chat and offline forms
Email marketing automation
Email conversion tracking in real-time
Ticketing and helpdesk
Live Chat
Knowledge Base
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in March 2023.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdfSlack, Wordpress, and Magento.
HelpCrunch is a web-based tool. Also, it provides native iOS and Android apps.
Integrate your product with HelpCrunch via our JavaScript and REST API, iOS or Android SDKs. This will let you track your custom events, trigger messages based on your business-specific criteria, automatically switch the chat widget into your visitor’s language, and launch highly tailored marketing campaigns, etc.
Being a customer support tool, we try to provide an exceptional customer service to our clients. You get a Free personal onboarding assistant on all pricing plans so that you can set up and get HelpCrunch to work on your website/app asap and do its magic.
HelpCrunch is used by teams for:
Teams are called 'organizations' in HelpCrunch. You can invite as many customer support agents to your organization as you want.
Slack, Wordpress, and Magento.
HelpCrunch is designed for customer support, sales, and marketing teams to help acquire and convert more leads, as well as support customers better.
It's a perfect tool for:
1) Modern interface that could be rolled out across multiple sites.
2) Targetted Chats
Nothing so far, I wish I had found the software sooner. Any issues I did run into, I managed to get help straight away from their support team which was great.
Use case - Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.
Pros
Affordable pricing
Great customer support
Useful features
Cons
Knowledgebase
Chatbot
Looking for a better and advanced helpdesk that helps know how to use helpcrunch better
Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.
Much cheaper than other alternatives on the market, pretty easy to use and their customer support guys rock!
Highly recommend
