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What is Klaus?

Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service.

Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack.
For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.

With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress, Soundcloud, Wistia, Trivago and Chargebee already using the tool.

Klaus Awards

Klaus currently scores 90/100 in the Customer Service category. This is based on user satisfaction (95/100), press buzz (39/100), recent user trends (rising), and other relevant information on Klaus gathered from around the web.

The score for this software has improved over the past month. What is this?
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Customer Service Market Radar

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Klaus Product Overview

  • Customizable rating categories with weighting

  • Slack integration for delivering reviews

  • Agent coaching

  • Customizable scorecard

Languages Supported: English

Customer Service Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in December 2021.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...


Klaus Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Review Monitoring
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Klaus Pricing

Klaus Pricing Plans


  • Up to 10 conversation reviews per week
  • Full-featured


1 user(s) / month
  • Unlimited reviews
  • Create sophisticated filters to find conversations for review
  • Connect to your customer support software
  • Set and track goals for number of reviews
  • Email notifications and reports
  • Roles for different review setups (peer review, review by manager, etc.)
  • A fancy dashboard and data exports
  • Customizable rating categories with weighting

Plans starting from: $13.00/month Credit card required: No

Klaus FAQs

Does Klaus integrate with any other apps?

  • Slack
  • Zendesk
  • Help Scout
  • Freshdesk
  • Aircall
  • Intercom
  • Drift
  • Kustomer
  • Kayako
  • LiveAgent
  • LiveChat
  • Wix
  • Salesforce

What are some applications Klaus is commonly used in tandem with?

Popular help desk platforms like:

  • Zendesk
  • Help Scout
  • Freshdesk
  • Aircall
  • Intercom
  • Drift
  • Kustomer
  • Kayako
  • LiveAgent
  • LiveChat
  • Wix
  • Salesforce

Does Klaus offer guides, tutorials and or customer support?

Customer support and extensive Knowledge Base

Does Klaus offer multi-user capability (e.g. teams)?


Who are the main user groups of Klaus?

Customer support teams looking to improve their service quality

What is Klaus generally used for?

Customer service quality assurance and conversation reviews

Klaus User Reviews

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