Mobile Software

This software category offers solutions that are specific to mobile phones. Global internet connectivity is best utilized using communication tools that improve your business and personal life alike. Managing all sorts of exchanges while being outside the office has become pretty much standard these days and there are plenty of solutions that offer communication features like file transfer and sharing, calendar, and scheduling, workforce management, instant messaging and chat, etc.  Read the full software guide...

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What is Mobile Software?

Managing a company, establishment, or organization involves a significant volume of communication. It specifically deals with daily communications with employees, which can be anywhere from 50 to several hundred or thousands of individuals. Also, as it is the usual practice for businesses nowadays, quite a large number of these employees work outside of the main office or are constantly mobile. This is where mobile software especially comes in.

Mobile software is particularly important for businesses with a mobile workforce and multiple job sites. It is what helps these companies to effectively communicate with, as well as track or monitor, their employees on a regular (daily) basis.

When employees or company staff go out for business tasks and appointments, it is necessary for management to have a reliable and efficient communication link to them. It allows those in the office to connect with the mobile personnel, managers, and even with some customers and clients. Likewise, it allows businesses to study the movements of their employees.

Although it uses a lot of advanced technology, the concept of workforce or employee management has actually been around since the 1970s. At that time, businesses used electronic systems in place of clock-like mechanical machines. These systems were used to track and analyze employees’ movements while also allowing company management to store the information they gathered.

Nowadays, however, businesses use mobile or handheld gadgets or devices in tandem with cloud-based software. As such, today’s advanced technology allows companies to track their workforce in real-time.

Generally, mobile software has several major functions: time tracking/GPS location management/job order tracking, a virtual trade board that allows employees to manage their schedules, scheduling or schedule tracking, mobile management tools (for managers), communication/messaging solutions, and alerts (for overtimes and other schedule-related issues).

Since practically everyone is on their smartphones, tablets, smartwatches, and other devices, mobile software should be easy to implement and utilize in businesses.

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Types of Mobile Software

As mobile technology developed over the years, more and more vendors have sprouted in the virtual and physical markets. It is important, therefore, to determine which source or sources a business should go for.

There are two main types or categories of mobile software: the more common one is integrated into a company’s human resources suite, whereas the second one is a standalone solution.

Mobile software that comes with an HR suite comes with a variety of other functions relevant to the human resources function of a business. This includes—but is not limited to—payroll management, attendance tracking or absence and leave management, and benefits management. As such, all the human resources functions and needs are integrated into the mobile workforce management software.

The standalone mobile software is intended solely for employee management for a company’s workforce. It has all the functions necessary for monitoring employees—such as time and schedule tracking, messaging and alerts, among many others—but it works independently and is not dependent on any other system or tool.

Workforce management software is the general term for tools used to monitor worker movement. Mobile software, on the other hand, is much broader in scope as to what it can offer. Examples of mobile employees are sales personnel who constantly travel to visit clients, technicians or service workers who travel to where their clients’ locations are, employees who move from one office location or branch to another, construction workers and other employees who work in a remote location, and telecommute employees who work wherever they are (i.e. home-based workers).

To ensure that they can be accessed at all times and places, mobile software solutions are deployed via the cloud.

How to Choose Mobile Software

As previously mentioned, there are several features you should look for if you want to find the best mobile software for your business. When presented with a number of options, the ideal thing to do is to compare one with the other, particularly in terms of the features they offer. As such, it is vital for you to remember these mobile software essentials.

Time and schedule tracking

Mobile time tracking and scheduling are two of the major reasons companies need a good mobile software solution for workforce management. These are what you need to be connected to workers even when they are working in remote areas. With these features, you will be able to monitor their clock-in and clock-out, their location (via GPS), their tasks or job orders, and their schedule.

The scheduling feature benefits not only the management but also the employees as they are able to check their schedules using only their smartphone or tablet.

Virtual trade board for employee shifts

This virtual board will give employees the freedom to manage their schedules. If there are instances where they are not agreeable with the shift that is assigned to them, they can have this changed. In the same manner, they can also volunteer to cover for some shifts when they want to do extra work.

All the changes made by the employees are, of course, controlled and approved by the managers.

Communication or instant messaging

The ideal mobile software allows managers and employees to be in constant communication via a reliable messaging feature. This will help encourage efficiency and transparency.

Alerts and notifications

A good mobile software solution is one that alerts managers about unplanned overtimes and other similar schedule changes. At the same time, with alerts, managers are also able to determine whether an employee has been assigned too little or too much work time.

Keeping overtimes—and schedules in general—in control is one way of ensuring the company does not incur unwanted and unnecessary overtime expenses.

Mobile management for managers

There are a lot of managers who are mobile, so this feature is an essential one. With this, a manager can easily monitor his or her employees even when he is mobile, out of the office, telecommuting, or traveling to meet with clients.

All the essential functions a manager needs are in this tool—alerts, messaging, scheduling, as well as job and time tracking.

Aside from the aforementioned features, there are mobile software solutions that come with additional features like payroll functionality and reports generation. Although these are not major necessities, some businesses prefer to integrate their payroll system into the software so their employees’ work hours are automatically stored and added into the tool, thus saving extra effort and enhancing productivity.

Benefits of Mobile Software

Business metrics visibility is the major function of mobile software solutions. It deals with the tracking and monitoring of the metrics of a business so managers and leaders can come up with informed decisions while also keeping sight of their workers’ performance and other vital factors that affect business efficiency.

Many businesses, regardless of size or the industry they belong to, also rely on a good mobile software solution to help them forecast labor demands as well as determine whether they are compliant with vital labor requirements.

The most essential benefit of mobile software, however, is in helping streamline a company’s management functions, responsibilities, and workload. With these solutions, managers do not need to jump from one file to another just to monitor the movements of mobile or remote employees. Everything is in one platform, so tracking all the relevant information saves a lot of time and effort.

Mobile workforce management tools also give businesses the freedom to allow more employees to work out of the office (at home, in a different state or country, at a client’s place, etc.), with the companies not worrying about losing connection with their workers. These mobile workforce management tools are in the cloud, so access anywhere and at any time of the day will not be a problem.

Businesses that are open to embracing new methods and welcoming new, more advanced opportunities use mobile software to stay in tune with industry requirements and to keep up with or stay ahead of the competition.

Common Features of Mobile

API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Calendar Management Manage and update calendars for scheduling or consolidation of events across teams, departments or business functions.
Chat Live text chat with customers, website visitors, mobile contacts and others.
Contact Management Manage large amounts of personal or business contacts in a centralized system.
Contact Sharing Share contacts across teams or platforms to give access to others or to migrate address books across different systems.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
History/Version Control Track revision history, file versions and other changing data, commonly used in collaborative applications.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Scheduling Schedule tasks, resources, appointments, payments, communications, etc.
SMS Short Message Service, also known as text messages are supported with this feature.

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