Zoho SalesIQ


What is Zoho SalesIQ?

Zoho SalesIQ offers your marketing, sales, and support teams the ability to communicate with every site visitor at every stage of the customer lifecycle.

Zoho SalesIQ is a customer engagement and live chat platform that helps businesses communicate with their website visitors and customers in real time. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.

It is trusted by over 450,000 businesses, including giants like Mahindra & Mahindra, Renault, IIFL, Suzuki, Zee5, Fluitec, Borner Corp., to serve their customers at every stage of the customer lifecycle.

SalesIQ is live chat software starting at $0 that scales with your business without burning a hole in your pocket.



Zoho SalesIQ Awards


Zoho SalesIQ currently scores 90/100 in the Customer Chat category. This is based on user satisfaction (88/100), press buzz (69/100), recent user trends (falling), and other relevant information on Zoho SalesIQ gathered from around the web.

The score for this software has improved over the past month. What is this?
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Customer Chat Market Radar

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Zoho SalesIQ Product Overview

  • Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey.

  • Nudge leads with the right message: Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure.

  • Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way.

  • Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard.

  • Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support.

  • Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience.

  • Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.


Languages Supported: English, Chinese, Danish, German, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Zoho SalesIQ Features

  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Landing Pages
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Zoho SalesIQ Pricing

Zoho SalesIQ Pricing Plans

Free

Free
  • 1 brand
  • Visitor insights (10K visitors/month)
  • 100 chat sessions/month
  • Canned replies
  • Basic visitor information
  • Voice note
  • File sharing
  • Mobile SDK
  • Credit card masking
  • Integration with Zoho apps
  • Integration with CMS and E-commerce platforms
  • Desktop apps
  • Daily reports (scheduled)

Basic

$7.00
1 user(s) / month
  • Everything in FREE plus
  • Visitor insights (50K visitors/month)
  • 1000 chat sessions/month
  • 1 custom chatbot
  • Advanced visitor information
  • Email signature chat
  • Departments
  • FAQs
  • Articles
  • Chat routing
  • Chat transfer
  • Group chat
  • Proactive chat triggers
  • Lead scoring and company scoring
  • Business hours
  • Branding
  • Visitor-side chat history
  • Click-to-call
  • Audio call
  • Screensharing
  • Third-party integrations

Professional

$12.75
1 user(s) / month
  • Everything in BASIC plus
  • Visitor insights (100K visitors/month)
  • Unlimited chat sessions
  • 5 custom chatbots
  • Facebook Messenger
  • Instagram
  • WhatsApp
  • Telegram
  • Custom widgets
  • Block IP
  • Operator chat monitoring
  • Weekly and monthly reports (scheduled)
  • Real-time reporting
  • Apple TV app

Enterprise

$20.00
1 user(s) / month
  • Everything in PROFESSIONAL plus
  • Visitor insights (200K visitors/month)
  • Chat translation
  • 10 custom chatbots
  • Answer Bot Zia
  • Autopilot
  • Tags
  • Smart suggestions Zia
  • Company profile enrichment Zia
  • Profanity management
  • Integrations with Cloud Telephony and PBX systems

Plans starting from: $0.00/month Credit card required: No

Zoho SalesIQ FAQs

What is Zoho SalesIQ generally used for?

To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does Zoho SalesIQ offer guides, tutorials and or customer support?

Yes.

What platforms does Zoho SalesIQ support?

SalesIQ is available in web browser, android and iOS platforms

Does Zoho SalesIQ offer an API?

Yes.

What are some applications Zoho SalesIQ is commonly used in tandem with?

It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of Zoho SalesIQ?

Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
Supported Countries: Worldwide

Does Zoho SalesIQ offer multi-user capability (e.g. teams)?

Yes.

Does Zoho SalesIQ integrate with any other apps?

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

Zoho SalesIQ Competitors Zoho SalesIQ Alternatives

Zoho SalesIQ Alternatives & Competitors

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Zoho SalesIQ User Reviews

Average User Rating:
4.39/5 based on 237 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Zoho SalesIQ over time. It shows how existing users see Zoho SalesIQ with regards to its usefulness, ease of use, value for money and customer service.

Overall
7.8/10
Arrow Left Recent Older Arrow Left
Usefulness
9.3/10
Ease of use
8.0/10
Value for money
6.0/10
Customer service
8.0/10
User profile picture

"Very good tool to increase sales!"


What do you like about Zoho SalesIQ?

It is very easy to integrate into the website and the very intuitive user interface and the mobile application that works well is also very noticeable. The pricing scheme is flexible enough to satisfy the capacity of new businesses and small businesses, since there is even a free plan available.

What do you dislike about Zoho SalesIQ?

It would be great to add different communication channels instead of having everything separate: we will change from SalesIQ to FB messenger since we already use Messenger and it is one less channel.

What have you been using it for and what problems did Zoho SalesIQ solve?

SalesIQ is a great tool. By integrating with Zoho CRM, we can quickly track our clients' actions and answer questions. We can see how much time the client needs to go through the order process and, when necessary, we can customize the site. Monitoring the number of visitors and the results of your visit is easy to follow. In short, a great tool for our sales department.

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
5/5
Customer service
User profile picture

"I love it but it's over priced"


What do you like about Zoho SalesIQ?

Sales IQ allows you to chat with website visitors. But it also allows you to see the names of the people who are on your website. It does it b/c it works in zoho crm and mailchimp to add cookies on peoples computers and when they visit your site you can see their zoho CRM profile (so you can see if they are a customer or a prospect etc.).
That's been good for me b/c I'm able to see who's interested and then give them a cold call at the right time. Also, if someone starts a chat with you and they are not in your crm already, you can push them to your crm via the chat. So that's cool.

What do you dislike about Zoho SalesIQ?

I think it's kinda expensive. It's about $60/mo. While it does more than chat its still pretty high. also, it seems that the identity of users is best tracked via zoho crm forms but we don't like the forms that much b/c they are not as dynamic as something like jotforms or gravity forms etc. for example, zoho forms don't allow you do if/then logic. But if I use another form tool then the cookies are not tracked. So it's a trade off

What have you been using it for and what problems did Zoho SalesIQ solve?

1. It helps me to chat
2. It helps me know which prospects are interested
3. it helps me know what websites are referring me traffic

5/5
Usefulness
4/5
Ease of use
3/5
Value for money
3/5
Customer service
User profile picture

"Sales IQ is the Secret Sauce"


What do you like about Zoho SalesIQ?

Sales IQ is pretty rad. here's what I like about it:
1. It's a chat program. you can transfer the chat to another team member or even another dept.
2. If it's support, you can send the chat transcript as a ticket to zoho desk
3. If it's sales, you can covert the person chatting to a lead/contact/opportunity in zoho crm.
4. if the person is already in your CRM, you'll know b/c their info will appear next to their name as you chat with them
5. if you've sent them marketing emails via zoho campaigns, you'll see that info as you chat with them

What do you dislike about Zoho SalesIQ?

You have to pay for it and it's kinda expensive. Also, the settings are difficult to navigate.

What have you been using it for and what problems did Zoho SalesIQ solve?

Being able to convert chats to crm entries is a big one. Also, being able to tie back people I'm chatting with to contacts already in my crm saves me loads of time.

5/5
Usefulness
3/5
Ease of use
3/5
Value for money
4/5
Customer service
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