Zoho SalesIQ offers your marketing, sales, and support teams the ability to communicate with every site visitor at every stage of the customer lifecycle.
Zoho SalesIQ is a customer engagement and live chat platform that helps businesses communicate with their website visitors and customers in real time. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.
SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.
It is trusted by over 450,000 businesses, including giants like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, Borner Corp., to serve their customers at every stage of the customer lifecycle.
SalesIQ is live chat software starting at $0 that scales with your business without burning a hole in your pocket.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Zoho SalesIQ currently scores 90/100 in the Customer Chat category. This is based on user satisfaction (88/100), press buzz (69/100), recent user trends (falling), and other relevant information on Zoho SalesIQ gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey.
Nudge leads with the right message: Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure.
Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way.
Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard.
Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support.
Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience.
Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.
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Yes.
SalesIQ is available in web browser, android and iOS platforms
Yes.
It is most commonly used in tandem with all leading CRM and Help Desk Softwares
Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
Supported Countries: Worldwide
Yes.
Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
The sentiment map shows a snapshot of how Crozdesk users have rated Zoho SalesIQ over time. It shows how existing users see Zoho SalesIQ with regards to its usefulness, ease of use, value for money and customer service.
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It is very easy to integrate into the website and the very intuitive user interface and the mobile application that works well is also very noticeable. The pricing scheme is flexible enough to satisfy the capacity of new businesses and small businesses, since there is even a free plan available.
It would be great to add different communication channels instead of having everything separate: we will change from SalesIQ to FB messenger since we already use Messenger and it is one less channel.
SalesIQ is a great tool. By integrating with Zoho CRM, we can quickly track our clients' actions and answer questions. We can see how much time the client needs to go through the order process and, when necessary, we can customize the site. Monitoring the number of visitors and the results of your visit is easy to follow. In short, a great tool for our sales department.
Sales IQ allows you to chat with website visitors. But it also allows you to see the names of the people who are on your website. It does it b/c it works in zoho crm and mailchimp to add cookies on peoples computers and when they visit your site you can see their zoho CRM profile (so you can see if they are a customer or a prospect etc.).
That's been good for me b/c I'm able to see who's interested and then give them a cold call at the right time. Also, if someone starts a chat with you and they are not in your crm already, you can push them to your crm via the chat. So that's cool.
I think it's kinda expensive. It's about $60/mo. While it does more than chat its still pretty high. also, it seems that the identity of users is best tracked via zoho crm forms but we don't like the forms that much b/c they are not as dynamic as something like jotforms or gravity forms etc. for example, zoho forms don't allow you do if/then logic. But if I use another form tool then the cookies are not tracked. So it's a trade off
1. It helps me to chat
2. It helps me know which prospects are interested
3. it helps me know what websites are referring me traffic
Sales IQ is pretty rad. here's what I like about it:
1. It's a chat program. you can transfer the chat to another team member or even another dept.
2. If it's support, you can send the chat transcript as a ticket to zoho desk
3. If it's sales, you can covert the person chatting to a lead/contact/opportunity in zoho crm.
4. if the person is already in your CRM, you'll know b/c their info will appear next to their name as you chat with them
5. if you've sent them marketing emails via zoho campaigns, you'll see that info as you chat with them
You have to pay for it and it's kinda expensive. Also, the settings are difficult to navigate.
Being able to convert chats to crm entries is a big one. Also, being able to tie back people I'm chatting with to contacts already in my crm saves me loads of time.
