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Software Description

HelpCrunch is a perfect customer communication tool for SaaS, e-commerce, and any type of online business.
It allows support, sales, and marketing teams to acquire more customers, increase customer satisfaction, and drive more revenue faster.

All-in-one software to suit your customer communication needs:

  • Modern Live chat - Help, engage, and convert your website visitors in real time.
  • Email marketing automation - Target customers with personalized email marketing campaigns.
  • Simple helpdesk - Manage multi-channel customer communication from one dashboard.

Create a Free account to try it out.

Features

  • Third-Party Plugins/Add-Ons
  • Conversion Tracking
  • Notifications
  • Multi-User
  • Batch Permissions & Access
  • External Integrations
  • Customer Management
  • Chat
  • Dashboard
  • Lead Management
  • Marketing Automation
  • API
  • Contact Management
  • Email Integration
  • Data Export
  • Data Import

Summary

  • Live chat 2.0

  • In-app messaging

  • Auto messages

  • Multi-channel messaging

  • Pre-chat and offline forms

  • Email marketing automation

  • Email conversion tracking in real-time

  • Ticketing and helpdesk

  • Free personal onboarding assistant

Basic - Live chat

$12.00
1 user(s) / month
Included in plan:
  • 3 chat auto messages
  • Full chat customization
  • 1 Domain or app
  • Personal onboarding assistant

Premium - Live chat

$21.00
1 user(s) / month
Included in plan:
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Up to 3 domains or apps
  • Personal onboarding assistant

Basic - Live chat+Emails

$25.00
1 user(s) / month
Included in plan:
  • 3 chat auto messages
  • Full chat customization
  • Up to 5,000 emails
  • 1 domain or app
  • Personal onboarding assistant

Premium - Live chat+Emails

$43.00
1 user(s) / month
Included in plan:
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Unlimited email auto messages
  • Up to 10,000 emails
  • Up to 3 domains or apps
  • Personal onboarding assistant

FAQs

    What are some applications this service is commonly used in tandem with?
  • Slack, Wordpress, and Magento.

  • What platforms does this service support?
  • HelpCrunch is a web-based tool. Also, it provides native iOS and Android apps.

  • Does this service offer an API?
  • Integrate your product with HelpCrunch via our JavaScript and REST API, iOS or Android SDKs. This will let you track your custom events, trigger messages based on your business-specific criteria, automatically switch the chat widget into your visitor’s language, and launch highly tailored marketing campaigns, etc.

  • Does this service offer guides, tutorials and or customer support?
  • Being a customer support tool, we try to provide an exceptional customer service to our clients. You get a Free personal onboarding assistant on all pricing plans so that you can set up and get HelpCrunch to work on your website/app asap and do its magic.

  • What is this service generally used for?
  • HelpCrunch is used by teams for:

    • Acquiring visitors with live chat auto messages
    • Converting visitors to leads and customers with live chat messages and emails
    • Improving retention with emails
    • Helping customers with in-app messages and email marketing
    • Increasing customer satisfaction with all-in-one toolset
  • Does this service offer multi-user capability (e.g. teams)?
  • Teams are called 'organizations' in HelpCrunch. You can invite as many customer support agents to your organization as you want.

  • Does this service integrate with any other apps?
  • Slack, Wordpress, and Magento.

  • Who are the main user groups of this service?
  • HelpCrunch is designed for customer support, sales, and marketing teams to help acquire and convert more leads, as well as support customers better.

    It's a perfect tool for:

    • SaaS
    • E-commerce
    • Any other type of online business.

Publisher

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses HelpCrunch
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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